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ZAGG - Rugged Book Pro Keyboard Folio Case for Apple® 9.7" iPad® Pro - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 472 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 472 Reviews
  • Rating: 1 out of 5 stars

    3rd Zagg keyboard case not working

    Posted
    GreenMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this case & I love this keyboard. WHEN it works. That is the key. This is the third Rugged keyboard case I have bought from Best Buy for Zagg. Each time the keyboard has had problems after about 10 months of use. This time I went on Zagg’s website to file a warranty claim. Their policy is that you have to pay shipping on the new case as well as pay shipping to have your old broken case sent to them as well as send them proof of purchase. Their warranty doesn’t cover wear and tear. There is also a threat on their return email and website that they will charge your card (the one you paid for the shipping on the replacement) the full amount of a new case $149.99 if you don’t send them the old broken one back. On the warranty page it is not clearly evident WHERE to send the broken case or WHERE to email the proof of purchase. It only says you need to, then you have to go hunting through their website to find more information. Great product. When it works. Which is not consistent and difficult replacement policies. My first keyboard that broke was because it would no longer charge/would discharge quickly. I was able to exchange that one at the Best Buy store for one that worked for awhile. I didn’t even TRY to exchange this last one at the store in Henrietta because they gave me such a hard time when I tried to exchange my daughter’s Logitech keyboard that was also not working properly.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn’t fit latest iPad generation!!!

    Posted
    Vlad07628
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    BIG ZERO STARS FOR BEST BUY SALE PERSON, that told me, that the latest iPad will fit in this case!!! THIS CASE WILL NOT FIT THE LATEST (6th gen) iPad!!! When I was returning this case, they offered me the “Rugged book keyboard folio case”... On which I already made my online research: If the hinges don’t break... Then the pressure from the hinges (when closing the case), may damage the bottom of the screen on your iPad!!! I’m not a believer in everything that the internet says, but this case I was buying a a gift for my friend’s new iPad & I didn’t wanted to buy a case, that breaks my friend’s new iPad. So I checked out the “Rugged book keyboard folio case” my self for n the store and... YES I CANNOT BELIEVE, how much pressure is needed to close the case!!! So, my recommendation is: NO - DON’T TRUST Best Buy sale person, when they tell you that this case will work for the latest iPad (6th gen) model!!! NO - DON’T BUY the “other model” which may fit according to the web site... (I never tried it out, I was afraid to damage the iPad screen) The BIG change in the hinges (Btw these two models mentioned above) was a VERY BAD choice made by ZAGG... I’m very sad, that a ZAGG’s product, (that may damage your new expensive iPad) Is still offered by Best Buy!!! Best Buy is my “toy store” I’m a “platinum member” And I’m very disappointed!!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, protective case just a little heavy/bulky

    Posted
    PresbyterianClergy
    • My Best Buy® Elite MemberElite Member

    I purchased a new iPad Pro 9.7" (Verizon) to replace my iPad Air 2. Unfortunately, the Logitech Type+ case for the Air 2 doesn't fit quite right (camera is blocked, for example). With these iPads running over $600, I wanted a good, sturdy keyboard case. I chose the Zagg Rugged Book Pro for several reasons. First, an excellent backlit keyboard. Second, dedicated place to hold the Apple Pen. Third, durable and rugged construction which should help protect my new iPad Pro. Fourth, the design of the outer case gives a good gripping area, which means I am less likely to drop it. Many other keyboard cases are smooth finished and, while they look nice, easily slip out of your hands when carrying. I would have given this a "5" star rating except that the case is a bit bulkier and heavier than I prefer. Also, there is no automatic on/off when you open or close the keyboard case. I'll adjust to the larger, heavier keyboard case in time. If you need a very protective keyboard case, look seriously at the Zagg RuggedBook Pro.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great design for iPad Pro

    Posted
    HappyGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I use my iPad on construction sites. When I bought my iPad Pro I also bought the OLDER version of Zagg Rugged Book for iPad Air because that was the only rugged keyboard case Zagg offered and the box said it would work for the iPad Pro. I had to do several revisions to make the buttons, speakers and camera hole fit and I bought an after-market attachment to hold my Apple Pencil since there was no attachment on the Zagg Rugged. Eventually the hinge began to get loose so with Geek Squad replacement policy I exchanged it for this one, which had only been available for a few weeks. This is a VASTLY SUPERIOR DESIGN - made specifically for the iPad Pro and has a nice unobtrusive slot for the pencil. Versitile options, screen easily detaches from keypad, etc. The durability seems as good as my other Zagg Rugged but it's actually a bit slimmer, which is great. My one complaint is that you need to push the volume buttons pretty hard to get it to work, but hey - if my only complaint is needing to apply extra pressure on a button - that's a first-world problem! All around I really like it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The only case/keyboard to have, best of both!

    Posted
    DaddyRob

    I rarely leave reviews or comments, but I had to for this item. The absolute ONLY case/keyboard to buy. The best keyboard, the best case...a sturdy and protective case when disconnected from the keyboard. And when combined, it looks and acts like a 9.7" laptop. Strong magnets keep it together and it WILL NOT come apart until you pull it apart. The material it's made of makes holding the pad feel comfortable and confident. It adds a fair share of weight to the iPad, that is a pro for me! I feel like I'm holding a true piece of hardware and not something that's going to shatter due to an accidental drop. The keypad feels natural and is accurate...plus it has a backlit keyboard! When the case is connected to the keypad and it is closed together, it is sharp looking and once again, a laptop feel. I literally bought every single case/keyboard for the iPad Pro 9.7" before this one was released and NOTHING even came close to comparing to this item. Oh, the Apple Pencil holder...just a perfect bonus to a perfect item. Conveniently located a securely holds your Apple Pencil or any stylus you may have. So stop reading reviews and go buy it now! At 150.00 dollars, I feel it's under priced!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does Not Fit iPad 6 Gen

    Posted
    techsucker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really had set my expectations for this case/keyboard because of the design and durability of it. Having just purchased the Gen 6 iPad and studying the specs of it versus the 9.7 Pro and Air I did not see a reason that the Gen 6 would not fit. The width and height are the same if I recall correctly. Well unfortunately despite numerous attempts by several people none of us were able to achieve getting the iPad in the case. There was a just a fraction of a difference that prevented all four corners from going in at once. If you have a Pro or an Air I highly recommend this case but unfortunately for 6 Gen owners we just look a little further. Summary is if your iPad will fit then you can't do better however don't just assume like me that it will fit the 9.7 line like a lot do.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Durable & Stylish

    Posted
    oscarn619
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am glad I purchased this combination Rugged Book Pro Keyboard Folio for my iPad 9.7. The magnets which hold the two pieces in place are strong enough to pull together without having to try to align the keyboard to the ipad. The slot to hold the Apple Pencil or another type of stylus is easy to reach and holds well without too much slippage. The stand that is built-in to the iPad side is durable enough to hold the screen in place. I haven't experienced any issues with this, although I would guess that it will start to loosen up after it has been moved around enough times. My only complaint is that the keyboard doesn't seem to responsive to all keystrokes. I particularly notice this on the first letter of an entry. I would guess it has something to do with the bluetooth connectivity. This can become a bit frustrating after a while, and thus I tend to push the keys a bit harder than I do with my MacBook just to make sure that the input is properly received.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A MUST HAVE!

    Posted
    Miguelthegr8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When I bought my iPad I was looking for a keyboard that would be easy to use and still offer protection. This case provides that and more. Starting out with the build quality, This case provides enough protection to save my iPad from a 5ft fall. It's made of of a tough rubber and when closed protects my screen. It also has a slot for the stylus on the backside of the case. Function is great on this case. Battery last for a long time and I'm glad its not something I have to charge every night. The keyboard is back lit which makes typing in low light situations a breeze. The keyboard can be connected up to 3 devices and its super easy to switch between devices with th dedicated Bluetooth buttons. And lastly the ease of use, while I love the iPad, typing on the screen is not ideal when you are constantly writing email, reviews, and anything more than 50 characters. The clicks on the keyboard are satisfying and seems to hit every time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not a bad at all

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I can agree with other posts about it being rugged, but one good thing would be a lack of smart connector. I almost returned it after trying to connect it to my iPad Pro, just buggy, or maybe I'm just having a bad luck with connecting it. I would for sure have to say, that having it in 2 parts is a pro and con On one end you get a ability of changing keyboard separately from iPad and not being stuck waiting for it to charge. You can just detach and work on iPad as ur keyboard is charging. On the other end it is not in one piece and makes it harder to hold it, which I would REALLY not recommend, simply because of how heavy it becomes. So pro: easy to charge and fairly comfortable to type it being angled like a regular keyboard, offers protection to iPad. Cons hard to sync due to lack of smart connector, a bit heavy, not in one piece hard nothing to keeping it closed and hard to tell from which side to open it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic Keyboard with One Problem

    Posted
    Camille
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really like this keyboard. I initially chose to purchase it because I wanted something super protective and versatile for my iPad pro, which I use daily. Because this has a detachable keyboard, you can use the iPad as a tablet or like a computer and the moveable stand allows you to place the iPad at almost any angle. This keyboard is well-made and does a great job. There are 2 potential issues with it, though. First, this keyboard is pretty bulky and heavy, so it adds quite a bit of weight to an otherwise light iPad. It is still much lighter than a computer, though, so it doesn't bother me one bit. The real problem I have is that sometimes the bluetooth connection isn't as smooth as it should be. If the keyboard dies or I turn it off, I have to re-pair. Not a huge problem, but definitely an annoyance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice keyboard case

    Posted
    Paul50Apple
    • My Best Buy® Elite MemberElite Member

    I bought the Rugged Book as a replacement for my Otter Box. It was a good decision. The Keys are easy to use and the back lite is very nice to have in low light situations. It is a little heavier than the otter box. It's also a little wider. The hinge works very well and seems the be well made. Having the ability to connect up to 3 devices could prove to be a good thing, though I doubt that I will ever use this feature. I feel very comfortable with my iPad Pro in this case. The Apple Pencil fits nicely in the top of the case and is easy to get to. This is a very convenient feature that was well thought out. Thank you Zagg.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does it all - well

    Posted
    pburner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I tried two other keyboard/covers for my iPad Air2, and returned both before settling on this one. Note that this DOES work with IPAD Air2, as it wasn't clear if it would be compatible when researching options. What I love about this is: 1) The keyboard has nice touch; 2) the cover offers adequate protection; 3) the option to separate the tablet from the keyboard; 4) the built-in easel so the screen can stay up when typing, and when detached from the keyboard it can freestand like a mini monitor, which is great when referring to recipes etc. For the price, this was the best option. There were others that offered better protection from dropping, but were very cumbersome. This is fairly sleek and is just a good design.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a great product that I use every day.

    Posted
    DarkSix
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The keyboard case basically makes your iPad into a mini laptop. If you also buy the Apple Pencil like I did, it has a convenient holder on the back, but even better, it magnetically sticks to the top of your keyboard while you rest it there. If you are charging your pencil, the cap stays there as well making it a great way to keep track of it. The keyboard is pretty natural to use and can be paired with three devices. There are buttons at the top left letting you switch between the three Bluetooth connections. My only complaint would be that the magnetic closure no longer seems as strong when the tablet/keyboard are closed. Not sure what caused it to change. I am satisfied and at ease knowing that the case has a 6 foot drop raiting to protect the iPad Pro.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    EXCELLANT!

    Posted
    GODZILLA
    • Verified PurchaserVerified Purchase

    If you're looking for a keyboard/case to protect your IPAD PRO in your purse....then this is not the one. If your IPOD PRO gets thrown onto the truck seat, then slides off and lands on the floor after crashing off the dash......then this is the keyboard/case you want. It adds some bulk to the device, but what really tough case doesn't? The Bluetooth connects perfectly every time after initial setup. Just push the power button and you're connected to the IPAD or your IPHONE! Stand function is strong and durably built. Nice being able to simply pull the keyboard half off to use the IPOD as a tablet. Then the super strong magnets will pull it back together when you want. Very nice, durable, and easy to use! Smart money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great versatile case for ipad

    Posted
    Militia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was initially hesitate when I bought this that it would be too heavy, however has not been the case(no pun intended). This suites my needs perfectly, It is a very functional sturdy case with and without the keyboard. My favorite part is that the keyboard is detachable, so if I want to use the touch screen to scroll through the Target weekly ad, I can and am not fighting the keyboard, like you are with cases that you can't remove it from. Or I can have the keyboard on my lap, as I do now, and the ipad on the arm of my chair and type at a more comfortable position. I like how rugged the rubber case is around the ipad, and the kickstand is stiff enough that it stands at any position.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Rugged Book Pro Keyboard Folio for iPad Pro

    Posted
    LindaLou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Rugged is the key word here for this case. It's a heavy-duty case for my Pro, and that's just what I wanted. I have had other Folio cases for my iPads but this one really suits me. It's stiff on the hinges and so keeps my iPad upright without having to worry that it will fall backwards. I like the Bluetooth function in that I can take it apart and still use the keyboard. The keyboard is a little touchy in that it doesn't always grab when first clicking on the keys. It just takes getting used to. I like that I can also attach my Apple Pen to the backside of the case and have it with me at all times. It's everything I want in a case and I am very satisfied with it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Eh...

    Posted
    DisappointedZaggOwner

    The toggle feature is the only good thing about this case. I have a zagg rugged pro for my iPad air2 and am very happy with it. This case, however is clunky. It is loose-hinged which makes typing anywhere but on a table a mess. The 'kick stand' seems like an afterthought. No magnetic closure, so it wants to flop open. The Bluetooth toggle between my iPad, iPhone and mac worked great, but not enough to overcome the cons. Returned it in hopes there will be a better redesign with a pencil holder - will continue using Zagg Rugged book until then - or someone else beats them to it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good

    Posted
    Lainey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really love this keyboard. I've tried several different types of keyboard cases and this is by far my favorite. It's extremely study and makes your iPad very portable. Also the holder for the Apple Pencil is reliable. The pencil doesn't ever fall out or move which is important. The only 2 downsides of this case are that if you want to use the case without the keyboard attached there is nowhere to put the keyboard. Some cases the keyboard folds behind but this one you have to set it down. Also I have a lot of trouble with the Bluetooth i have to turn the keyboard and the iPad off all the time to get it to work. But great overall!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great keyboard for your iPad

    Posted
    Customer123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a replacement for my old Zagg keyboard/case, as the hinges fell apart. The new model doesn’t have hinges, but magnets holding the keyboard to the iPad frame. Instead of the hinge that could be adjusted, there’s a kickstand to adjust your viewing angle. I am hoping these hinges will hold up better than the ones on the older model. Another issue is that the pieces often come apart and it takes a minute to get the magnets lined up again and the pieces in position. The keyboard works well and so far I’m happy with this product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Keyboard and iPad Protection

    Posted
    Mark
    • Verified PurchaserVerified Purchase

    I needed a new keyboard for my Apple iPad and spent a great deal of time debating on the type of keyboard I wanted. Luckily I found this Zagg brand keyboard. I have had success with other Zagg products, which protect my iPhone, so I thought I would give it a try. I have to say that I was pleasantly surprised at the keyboard quality and found that the Zagg name holds true for the protection of my iPad screen. The hard plastic shell is great and easy to open. Love it!

    I would recommend this to a friend