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Customer Ratings & Reviews

Customer reviews

Rating 3.1 out of 5 stars with 16 reviews

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56%
would recommend
to a friend

Customers are saying

Customers often highlight difficulties with the Smooth-X Compact Folding and Extendable 2-Axis Stabilizer's ease of use and unclear instructions. Many found the stabilizer challenging to operate, citing the complexity of the device and insufficient guidance. The provided instructions were frequently criticized for being inadequate and difficult to understand, hindering the user experience. Improvements to both usability and the instruction manual would significantly enhance customer satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Cons mentioned:
    Ease of use, Instructions

    Rated 2 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the easiest stabilizer to use and definitely would not recommend for any serious blogger. The instructions are not clear and are difficult to understand and it took hours for me to get this thing to work. Love the color and the price but I would definitely pay more for something more reliable and less complicated to use!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible software, never worked on iOS or Android

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not about to get it synced on iOS, was not able to get it even paired when trying on Android as a plan B. Seems to be a software issue that was never solved. Tried Googling it, YouTube, etc and was never able to find a solution to get it working. Took it back right away. Looks great though, nice materials.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 3 out of 5 stars

    Trouble with the setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble with the setup and the instructions aren't very clear

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good device, will take time to set up and learn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do a lot of videos with my cell phone and decided I need to get a stabilizer to mske smoother shots. What I discovered was These things are not "plug and play". There is a lot of set up with downloading an app which actually controls the movement, balancing the phone in the device and getting the functions such as record, and zoom to operate on the handle of the stick. It takes a lot of practice to get the hang of it which I am still trying to master. I gave it 4 stars because it is not that easy to use but other wise a quality tech device. Patience and practice are the key here.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to use (once you figure it out). Required installing separate apps on the desktop to set it up the first time but helped me take amazing pictures and videos on my last trip!

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 4 out of 5 stars

    Easy to purchase, not so easy to operate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to understand after some research. Instructions included were not nearly sufficient enough to learn how to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I am new to this gadget and I got to say it’s amazing. The color is nice and I have used it a lot for videos and pictures. It’s a little tricky to use in the beginning but of course that’s why they have instructions but it’s an awesome product especially when you use it with the app because it comes with pretty cool features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid travel-safe gimbal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The biggest thing to note before even reviewing, is understanding it is a 2-axis gimbal. This will help with side to side and rotating but not the biggest stability issue when walking - the vertical axis. Besides that and for the price, this is a great product to take on travels as it is a smaller footprint than any other while also have the ability to extend into a "selfie stick". Overall pretty solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gimbal for Selfies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing gimbal for selfies. Zhiyun did a great job with the features and editing app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for buy, for Gimbal Beginners!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the First Time Smart Phone Gimbal Users, not looking to spend a lot of money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    impossible to configure with any device or Android or Iphone

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this. So complicated to work. Could be better. Was expecting more

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Faulty item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up and couldn’t get it to work. Returned for a refund and purchased another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work it was broken or damaged when it delivered. Asked the customer care what happened and they said it was a faulty unit. Waste of money and time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Five star

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cost effective product. Works well with smartphone. Good price and service from Best Buy. I’ll recommend it to my friend.

    I would recommend this to a friend
  • Cons mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Thin holder, can’t use phone cam features or case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - camera holder very narrow and slippery. Won’t hold with case on (my case is not even very thick). Barely holds my iPhone phone without case. - too hard to figure out and no instructions. Useless manual. - zoom works only in its own app. You lose control on default features of your built in camera. - advanced app features for require a separate app purchase

    No, I would not recommend this to a friend
  • Customer reviews from bestbuy-ca

    User rating, 2.7 out of 5 stars with 3 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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