I would have given this product no stars but that is not an option on this site! DO NOT BUY THIS OR ANY OTHER SAMSUNG APPLIANCE...THEY DO NOT STAND BEHIND THEIR PRODUCTS! I purchased this refrigerator in Feb 2017. Worked fine at first until April when it just stopped cooling. Called Samsung had to wait a week for service. Of course, I lost all the food in the refrigerator and the freezer. The technician replaced the main PCB and the unit worked until for about 2 weeks and then stopped cooling again. Had to wait another week for service. Once again I lost all the food. The same technician came again in May and this time he called Samsung and spoke to the tech there who told him to place foam pads inside the PCB unit...this is a fix??? The unit worked again until June this time (Wow! That was a great repair) and the same thing happened. Called Samsung again and they sent the same repairmen, because he is familiar with the unit and the problem. Had to wait almost a week this time, lost the contents of the refrigerator and freezer...sound familiar? This time the technician called Samsung and the Samsung technician had him do some tests and determined the compressor is "probably" bad. The tech that was in my home was not certified to make that repair (?) so they said they would have to assign it to a different repair company. At the same time I called Samsung myself and spoke to Alcimer, in the Executive Customer Service Dept. She spoke with the repairman who was in my home and said that at that point she would refer the case to a special department and I did not have to worry because I would be getting a new replacement unit. She told me I would get a phone call in the next 24 - 48 hours to set up how it would be done. I asked her if I should set up an appointment with the other repair service just in case and she assured me that it was not necessary. That was yesterday. Today I got a call from the other repair company to set up an appointment. Of course I was very confused as to why this was occurring so I told her I would take her number and call her right back. Well, that was a joke. I spent the next 3 hours on the phone with Samsung . First, I spoke with a service rep, Iandre, who told me everything from that they had no records of me having any problems, to that the repair company that I used (which was given to me by Samsung) was not a certified company. Finally when I asked to speak to a supervisor, I was told that none were available to take my call. I finally got back to The Executive Customer Service Dept only to be told they don't know who Alcimer is and that she was not authorized to replace this defective refrigerator. I told the whole story to another service rep, Demera, who said I needed to have the other repair service come and determine if the refrigerator was irreparable. I thought that was what had been going on the last 3 service calls. I asked again to speak to a supervisor and after a VERY long wait I spoke with Michael who was not any more helpful than all the other service reps. So after all this, I was forced to agree to another service call which I had to set up myself. I was told by all the reps that I spoke to that they would get someone out there as soon as possible which I was told would be tomorrow. So I got off the phone with Samsung and called Petro, which Samsung assured me they can make all repairs, only to be told the next appointment is July 12th!! 2 WEEKS AWAY! So I called back Samsung and guess what...they are closed for the day!! By the way, Samsung has never offered any compensation for all the food I lost. DON'T BUY SAMSUNG! They DO NOT STAND BEHIND THEIR PRODUCTS!