Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel

I ordered a whirlpool refrigerator and it turned out to be slightly larger than I measured. I was so disappointed. I called Best Buy to find out what I could do. The team at Best Buy was so helpful and expressed sympathy to my disappointment. I had to go with my 2nd choice, a Samsung, in refrigerators. The team helped me to order the new fridge and have it delivered while they took away the whirlpool. Although I was initially disappointed, I now LOVE my Samsung fridge. It fits beautifully in a tight space, but yet it holds so much! I am beyond pleased with my Samsung fridge! The Best Buy team was SO wonderful and helpful. I am extremely grateful! From the staff at the store to the staff on the phone, they were great! Thank you Best But for helping me to get my beautiful refrigerator.

I purchased the Samsung French door stainless steel refrigerator from Best Buy in November. Delivery went well from what I could tell at the time and I love the refrigerator. It’s now June 2020 door handle on the freezer has fallen off. You would think this is u set warranty but I’m having the most difficult time with Samsung replacing the handle. I was told it’s cosmetics and the warranty doesn’t cover this!!!! The refrigerator is less than 6 months old and the handle falls off and it’s cosmetics???? Please think twice before purchasing Samsung appliances especially when the warranty doesn’t cover replacing a door handle. You must replace the entire freezer door and you have to pay out of pocket to replace it!!!!

I have only had this product for a month and a week. First I want to say kudos to the guys that delivered it. They called before arrival, were nice and friendly. All set to work immediately on bringing it in and setting up. I researched the product beforehand. For cellphones, I am an avid fan. After reading reviews and going in-store to check it out I pulled the triggered and purchased it. I'm quite pleased. No problems, very sturdy and was just what I wanted!

Great value and size. The freezer on the bottom is wonderful.

I purchased a suite of Samsung kitchen appliances from Best Buy. The pandemic struck before they were installed. On June 2nd I followed up about my upcoming installation because I am HIGH RISK and have a surgery quickly approaching. I asked that precautions be taken on June 4. On that day my stove was installed. I was told my dishwasher couldn't be installed because a pipe needed to be cut. I was asked to order the tool and fitting which I did. He shut off the hot water to my I kitchen sink. I had the items he requested the next day. A week later an installer came to put in my fridge, dishwasher, and microwave. The microwave was installed. The hot water was still not restored although I asked for it to be corrected. Quarter round and door trim were removed from my home in an attempt to install my fridge. The next week TWO installers arrived which doubles my risk. The dishwasher was finally installed. Currently I have a refrigerator in the middle of my kitchen. It has been there since June 9th when the Best Buy installer put it there. I have had numerous conversations with Shawn and Melody at the University location in West Des Moines. I CONTINUE TO INITIATE CONTACT. I need my refrigerator installed correctly by Thursday June 24. That is TWENTY DAYS to install four items correctly. Not only is this ridiculous chaos with Best Buy ludicris when I spent thousands of dollars but it is unbelievable that it is still not completed. As if my surgery wasn't stressful enough. I made it clear that I will be having tumors removed from my neck and needed the appliances I paid for installed correctly by Thursday. Tried to call today and the Managers are refusing to speak to me and have referred me to the Appliance Resolution Center. I am blown away by their HORRIBLE custoner servuce. Now I have to go through a third party to get the damage to my home repaired and still do not have the correct refrigerator or any refund.

this was the only fridge we could find to fit our small space, but so far I have been very pleased with the performance.

This refrigerator leaked from the 1st day they sent it to me. I called samsung many times and they sent someone to fix it but was not successful. After 3 months I still have a leaking refrigerator. Currently waiting for my claim so Samsung or Bestbuy will send me a new working refrigerator. From, Disappointed customer

Best buy gave me 10% off because of the stretches but it still an annoyance. I thought we could be more compensated bc it’s a thousand dollars item.