Samsung - 22.3 Cu. Ft. Counter Depth Side-by-Side Refrigerator with In-Door Ice Maker - White

I've owned this refrigerator for about a month and purchased it to replace an older GE that was too noisy. My only needs with a refrigerator was that it cooled properly and that it was quiet (and not necessarily in that order). I am extremely sensitive to noise invading the tranquility of my home, so I'm going to start with noise because that's the part I researched the most as I was searching for a new refrigerator... Noise: This refrigerator is easily the quietest I've tried out. My old GE was always a bit loud, but it was just the sound of the fan. I had to turn up the TV in the living and even the bedroom sometimes when it turned on. I couldn't even hear the pool pump outside the kitchen window when this thing ran. I have an open floor plan with tile everywhere, so acoustics are a problem. The old refrigerator didn't bother me much until it started to make some vibrating noises and tones which couldn't be fixed or muted. Drove me crazy, so it was time to make a change which wasn't as easy as I thought. I started off trying two LG French door models. Both sounded like crickets in the house with the compressor. And they tended to make some high pitch whines sometimes. So I tried a Maytag top freezer. Same cricket sound and low hum. Lastly, some appliance experts told me that Kitchenaid made very good and quiet refrigerators. So I tried a French door model of that brand and had the same problem with the compressor sounding like crickets. This one also made very loud whistling sometimes, so loud that it awakened me from another room and I had to unplug it. When I say these compressors all sounded like crickets in the house, I mean I could hear it in most rooms. My wife, who didn't mind the old GE, was even bothered by the noise from these new compressors. I visited a friend who purchased the same LG model I sent back and it annoyed me the entire time I sat in his living room, but he couldn't hear it. I'm not sure of another way to describe the sound. This Samsung refrigerator does make a similar sound from the compressor, but it isn't nearly as loud as others I've tried. I put acoustic padding on the wall behind it and on one side in the alcove where it sits and I cannot hear that crickets sound unless the house is perfectly quiet and I listen for it specifically. Even then, it's difficult. Other Noises: No, it's not silent. No refrigerator is. There is a medium pitch tone just from the motor running. I can only hear it when it is very quiet in the house, and yeah, it bugs me a little bit, but it's really not loud and isn't a big deal. I cannot hear this refrigerator at all when the pool pump is running outside, or if just the central air is running, or even just a ceiling fan is running in the living room. And that includes not being able to hear the soft tone. Not being able to hear a refrigerator over fairly quiet ceiling fan is quiet enough for me. It also sometimes makes some gurgling and popping noises which I understand is just the refrigerant. It's not noticeable unless I'm standing next to it listening for it (which I had been doing for the first few days I owned it). Yeah, the ice maker makes noise when it fills and dumps and that can easily be heard over other stuff in the house. Don't care. It's not that often and only for a few seconds. And it can be turned off. Design: I know side by sides aren't an efficient use of space, but I still prefer them over top freezers and french doors. I don't like having to bend down to get to the refrigerator with top freezers. And I don't like french doors where I sometimes have to open the OTHER door to get to what I want. And pull out freezers where stuff is just dumped in are not great in my opinion. This one uses space better than most side by sides I've seen. With only two in our household, it's plenty of space and we haven't come close to using it all. Still more space than our old top freezer. Shelves/Drawers: There are plenty of adjustable shelves in the refrigerator and freezer and in the doors. Two of the door bins can hold gallon jugs. Much more room than I'll ever need for gallons or 2 liter bottles. One of the shelves in the refrigerator can turn into a half shelf by pushing the front part back underneath to allow space for taller items on the lower shelf. I like that it doesn't use wire racks in the freezer, but rather tempered glass. Of course, it looks foggy when the door is opened sometimes, but no big deal. I didn't like the wine racks and pulled those out though. I didn't have a use for them and they just took up space for me. The refrigerator has 3 large drawers and the freezer has 2. None of them slide out all the way which is my only complaint with the design. But this really isn't an issue for me and they can be pulled out beyond the track to be removed. Larger items can fit in these bins if they are pulled beyond the limit of the track. Aesthetics: - The stainless steel looks nice in our kitchen and is easy to clean with Wymans wipes. The door handles are sleek looking. - The lighting inside is fantastic. There are lights at the top in the front and all the way down the back (in both refrigerator and freezer) so that every shelf and bin is well lit. It's not theater lighting that I'm seeing in some new refrigerators, but who wants their cottage cheese lit up and displayed like an expensive art piece? The lighting in this model does the job. - The front display in the door over the ice/water dispenser is a pleasing blue and the chimes when the buttons are pressed are nice. The door chime is also non-intrusive when the door is left open too long. - The sides are a dark grey which I prefer over black. - The doors are very easy to open and close. Performance: - The ice maker on this fills up faster than my old GE. I don't know if it would be considered better than average or not, but it works fine. - The ice dispenser will dispense cubed or crushed ice. The crushed isn't completely crushed, but rather more like chipped ice. I didn't think I'd ever use the crushed option, but I'm finding I like it better. The cubes are crescent shapes and a little smaller than the crescent ice in my old refrigerator. - Sometimes when choosing cubed ice after using crushed, it will still sound like it's trying to crush more ice and will send out more crushed ice for a little while. - The water dispenser works fantastic. On the first day, it was dripping quite a bit after dispensing, but it hasn't done it since. Water comes out a fast and doesn't spray. There might be one drip afterwards. And the water tastes great with the filter. - The button that the cup presses against works well and can be pushed with a plastic/paper cup without crushing the cup. - When I first plugged in this refrigerator, it cooled in about 2 hours. The power freeze option definitely worked. I could see the actual temps drop faster. I haven't used it since first plugging it in. Even stocking the refrigerator and freezer doesn't cause a temperature rise for me. - The compressor sounds like it runs at different speeds. So sometimes it will make that very soft tone I mentioned and sometimes it won't. I've heard a lot of different noises from this refrigerator, but none of them loud or very bothersome. - I can't say if the energy savings option using the button on the front really makes any difference. So I leave it on. - The drip pan under the water dispenser is the same color as the stainless steel and doesn't hold a lot of water if you miss the cup. Overall, I would definitely recommend this refrigerator. I'm giving it 4 stars only because I wish I couldn't hear that soft tone at all, but this one still wins easily over any other in the noise area. And the issue with the drawers not opening far enough is my only other complaint. Otherwise, I am pleased with everything else with this model.

We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that ‘policy’. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call – called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, “I should have put it on my front porch.” So I asked if they pay condo association fees for having broken and dangerous appliances outside my town house? What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.

Our 15 year old Kitchenaid Suberba died of natural causes. We compared several counter depth models and finally picked this one for several reasons: price, ice/water thru the door, counter depth, and looks. We don't really care if it has a smartphone app, which by the way I tried and the result was that the fridge can't communicate with the app. The delivery guys were awesome and helpful, and that's where the good stops and the hassle begins. Immediately after delivery, I had to leave for an appointment which took about 45 minutes; upon returning home I found a small puddle in the tray that lines the bottom of the water/ice dispenser. Strike 1 I peeled off the protective plastics and started getting it ready to put food in by wiping down all the inside surfaces, as instructed by the delivery guy... because apparently we manufacture refrigerators with toxic carcinogens these days. I immediately noticed that the 3 drawers in the bottom of the fridge only open 4 3/4". You can't even get a head of lettuce into a drawer without making shredded lettuce. Strike 2. The next problem is the panel that surrounds the LCD display and dispenser buttons on the freezer door seems to be warped and pops out of alignment all the time; or it simply doesn't fit properly. I push it back into place but it will pop back out again. Shoddy workmanship/design. Strike 3 And the final nail in the coffin: once in awhile (every 2-3 hours) this machine makes a horrible screeching noise. In my experience I know that compressors and other such devices that make a noise similar to an insect in its death throes are probably doing exactly that: dying. Strike 4. You're out.

Let me start by saying this is NOT a new model. This refrigerator has been around several years, and Best Buy previously had it on clearance. It doesn't make sense that it is now listed as new and at full price. Having said that, we purchased this model because we needed a counter depth with a proven track record. Most of the other stores/competitors/sites had several hundred reviews and it was consistently a 4.5 or better. We had initially wanted a French door style, but when this went on clearance in stainless steel, the price couldn't be beat. We went from a full size to counter depth. There is lots of shelving space and space on the doors in the refrigerator. Yes, you can fit a turkey, 13x9 pan, gallon jugs, etc. The three bin drawers are deep and fit warehouse brand extra large bags of fruit, lettuce, etc. The lighting is bright and consistent, even if a jug or something is in front of it. We haven't had any trouble with the ice maker or water, but have purchased the extended warranty. Plenty of ice for our family but we would buy a bag for a party. We were more concerned with having enough refrigerator space over freezer space because we have a small chest style freezer. However, there really is a decent amount of freezer space. Not sure a large pizza box could fit, though. Both sides do well with cooling and even temperatures. Most importantly, because we have an open floor plan, this model is NOT noisy. You can hear ice drop like with any model but it is very quiet when it runs. All of the parts (shelves, dispenser) seem very well made and sturdy. I would strongly recommend this model but NOT at full price.

I've had this fridge for 13 months... So - the fridge itself is fine - It's counter depth and looks sleek - the only drawback is the ice dispenser is kinda slow - the "crushed ice" option is a joke - it doesn't crush ice and no matter what setting you are on - it spits out ice at either one cube SLOWLY and then 8 cubes all at once. BUT my major complaint is with Samsung and with the GeekSquad extended warranty. As of 4 days ago - the compressor went out - which means that both the fridge and freezer stopped working. I called the geek squad on Friday morning and the best they could do to have it looked at was the following Tuesday. Not cool. I was able to call the authorized repair person directly and they were able to make it out the next day early morning and let me know it's the worst case scenario - the compressor is shot - without the warranty it would cost $1300 to fix! (and apparently this is a common problem) I might as well buy a new fridge! So now - they are waiting on Samsung to authorize them to even order the part which takes a couple of days for authorization and then it takes another 2-3 days for them to receive the part - needless to say I will never buy another Samsung product as long as this is their repair process. And I'll never bother waisting my money on GeekSquad extended protection - they are so unhelpful - other than them scheduling the appointment they were useless. Buyer beware and cross your fingers it works longer than a year if you get this one - but i would urge you to consider other brands and then google a certified repair tech and get their opinion before you buy.

We recently purchased our first home, and we needed to find appliances for our new kitchen. Best Buy has always had friendly and knowledgeable staff, so choosing it for our appliance needs was an easy decision. The refrigerator itself is backed by a great warranty, and Best Buy has its own warranty program for all appliances if you are interested. We chose this refrigerator because it was affordable for the quality. The stainless steel itself looks wonderful, and the counter-depth design makes it very sleek in our new kitchen. The refrigerator has a "power freeze" option which allows quick cooling if you need something chilled in a short amount of time, such as last minute drinks for a get-together. It also has a great water/ice dispenser that has a great light source for those late night water runs to the kitchen. The water dispenser also has a removable bottom for easy cleaning if need be. Best Buy was fantastic with the installation process as well. We scheduled the time that they would arrive when we purchased in the store, and we got text messages and courtesy calls the day before with reminders of the appointment. The day of the installation, the Best Buy team gave us a call when they were 30 minutes out, and they were right on time - down to the minute. Installation process took about 20 minutes, and they were there to make sure no issues would arise. Would highly recommend this refrigerator, as well as Best Buy for your appliance needs. We have been loyal customers of Best Buy for over a decade, and this big purchase further affirmed our loyalty to Best Buy for all of our electronic needs.

I have only positive things to say about this refrigerator. The configuration options on the door allow you to maximize the space to meet your needs. It feels spacious despite being comparatively small - and it is EXTREMELY quiet. The only time I hear it at all is when ice is dropping down into the chute. I never hear the compressor. The lone (fairly big) complaint I have, is the measurements provided by Best Buy are NOT accurate. The delivery guys commented that this "unfortunately" happened all the time - that the specs are commonly just slightly wrong. Specifically - the height provided is shy by 3/4 of inch. To clarify, the measurement listed is the height of the door - HOWEVER on the top/front of each door are plastic compartments that house wiring for the internal lights as well as a magnet that triggers the "door ajar" bell. This little compartment sticks up above the door by roughly 3/4 inch - and is NOT included in the specs. SO - if your refrigerator needs to fit into a space with cabinetry above it - tack on an inch to ensure it can slide in all the way. We had to cut out notches into our cabinets to get it to fit and luckily you can't tell but I thought this a pretty major oversight by Best Buy. That said - I LOVE the refrigerator - just hope it fits for you from the box without requiring a jigsaw....

This is my first counter depth fridge and I have owned it for about one month so far. Being counter depth the capacity is less that a full depth fridge, but I'm fine with that and have not yet run out of space inside. I like the fact you can fit 2 gallon jugs of milk in the door, but it's not possible to fit a gallon on a shelf. The shelf spacing is just slightly too small to get the container in without whacking the shelf above. Freezer capacity is good for our needs. Build quality seems good. The two things I don't like are : - The stainless finish looks great, but picks up finger marks REALLY easily, and they are hard to remove. My other stainless appliances are much more forgiving in this respect - Noise. This seems to have different modes of running the compressor. Sometimes it's nice a quiet and not obtrusive, other times it seems to run harder and creates a really annoying hum. Also, a few minutes after you dispense ice from the ice dispenser, it makes a REALLY loud shrieking noise for a few seconds. Otherwise I'm very happy with it.