This review is for the Samsung counter depth refrigerator model number RF23J9011SR/AA.
We've had this refrigerator for about two weeks. Overall, we absolutely love it. We are a family of 4. We do not stock up on food. We tend to shop several times a week as we live very close to a grocery store. So the counter depth design not only looks great, it has plenty of space for us. So much so, that we have yet to come close to filling it. I believe it would be fine for families of our size that tend to stock up. The refrigerator section is wide and shallow keeping everything within easy reach and view. Hopefully this will cut down on forgotten leftovers hidden in the back that come to resemble biological experiments. The ice maker makes ice cubes at a rate that is on par with every other ice maker on the market including Sub-Zero (I'm getting about 160 cubes/day). The French door freezer design was my #1 reason for purchasing it. Each side of the freezer has two good-sized pull out drawers, a top pull out shelf and shelves in the door to keep everything organized. Each side of the freezer can be set to a different temperature. We use one side as a standard freezer for things like frozen veggies. The other side we set to "Soft Freeze" and use for meat, fish, and sandwich meat. The food doesn't freeze solid, but is kept really cold and fresh! So we gain more refrigerator space as we don't store any meat in that section. I love not having one, giant freezer drawer so that I don't have to bend over and dig for frozen food. Freezers with one big drawer also collect debris on the bottom: crumbs and hair. Yuk!
There are a few, minor annoyances that, all tolled, keep me from giving it 5 stars: First, the doors are not smudge/fingerprint free and require frequent wiping. Secondly, the recessed door handles, while they look stylish, are a bit of a pain. You can't grab them naturally with either hand. My 10 year old son was the first to point this out. You either have to open the right door with your left hand and vice versa or you have to twist your right hand with your thumb pointing down to open the right doors and similarly with the left. Third, none of the drawers pull out far enough. They all have a stop which I feel is too short. Lastly, and this one is very very minor, while it is generally very quite, it does emit a gurgling sound on occasion. I know for sure that it is not the water line because it made that sound before we even hooked it up.
To address some issues I've read about in other reviews (from many different sites)
Issue 1) "It only lasted a year and a half.": 2015 is the first year this model was released and there were no previous versions of it. So these reviews must be for the non-counter depth version of this model. The /AA in the model number indicates country of manufacture which is the USA. So the AA is not a version indicator.
Issue 2) "The outside sweats and drips water all over the floor.": The manual clearly states that if this happens, turn off the "Energy Saver Mode." This could happen in humid environments.
Issue 3) "Ice cube making rate is slow.": There are several issues here clearly addressed in the manual. First, upon installation, it may take several days before it makes ice cubes at its normal rate. Secondly, the rate is dependent upon the temperature to which you have the freezer set. Initially, our freezer was set to 0 degrees Fahrenheit and the rate was slow. I set it to -2 and am getting a rate of about 140-160 cubes per day which is the same as every other refrigerator on the market.
Issue 4) "You can't pull out the ice maker bucket to access the ice cubes en bulk." This one is just not true. Maybe they didn't pull hard enough or they are talking about a different model.