After 12 years with a troublesome refrigerator we decided to look at a new appliance. Since there were only two of us in the household, capacity didn't really matter. We were looking for the latest technology that would be energy efficient and trouble free.
The unit was delivered on June 1, 2014. All seemed good for about two weeks when the ice maker would not dispense ice. The chute was clogged. I emptied it. The next day the same thing happened. I referred to the owners manual that suggested we lower the freezer temperature. Went from zero degrees to minus 3 degrees. That didn't help. Lowered to minus 6 degrees. That seemed to work but the ice wanted to clump together. The ice maker is on the door. The ice clumping made me suspicious of the temperature in the freezer. I went out and purchased 6 dial refrigerator/freezer thermometers and put three in the freezer and three in the refrigerator. The next morning the freezer temperature was plus 14 degrees and the refrigerator was plus 46 degrees. Contacted Samsung. Suggested unplugging the refrigerator for a few minutes and then plugging it in. Sort of the old "reboot" the electronics trick. That didn't help. Set the refrigerator side to 34 degrees. The temperature wouldn't budge and go lower. Set the unit to power cool. That brought it down to plus 37 degrees but I had to turn off the power cool for fear of freezing the items in the refrigerator side. In the meantime, the temperature in the freezer was now going down to minus 14 degrees and would slowly creep up to plus 10 degrees. Then one evening we heard a sound similar to a muffled motor boat sound coming from the rear of the unit. It sounded like a weed wacker at idle was my next thought. Contacted Samsung. The suggestion was to have a service call made. I completed on online form. The service request form required me to scan my original invoice into my laptop and transfer it into Samsung's service request. I received a service request ticket number at that point.The next morning the weed wacker noise went away. I waited for a response. The response was in the form of an email. The email stated: 1. Defrost the Fridge for 2 hours. Make sure to remove all of the foods inside of the fridge. 2. Physical damage or any damage is not cover by the warranty. Y/N. 3. Set the unit into Serviceable position. Y/N. 4. If there is no manufacture's defect, customer will be paying for the service center's evaluation and trip charge. Y/N 5. Alternate phone number. Send us another service request including the troubleshooting you performed and we will get back to you again. This ticket will be close since your going to create another service request.
That was some email and I wanted to have someone come and take the thing away and drop ship it to the Samsung CEO's front door. I responded not to nicely to the email as you can imagine. After five days another email followed and stated that they would be sending someone to my home to look at the refrigerator. Two days later a tech came, looked at it and said that the issue could be with the main circuit board.
So now I wait for the tech to return with a new circuit board. I will update this review a few days after the circuit board is replaced. In the meantime I cannot recommend this unit.