I did do research on many refrigerators before we made the decision to purchase this Samsung model. We are now three weeks in to the purchase and so far so good. Some of the reviews I have read are very scary. We have almost returned this unit a couple of times. The ice maker is in the door, and one of the things I do not like is that it is very noisy. I noticed that there were other people who had the same complaint about this unit. There were people who were kicking themselves for purchasing Samsung and wished they had their money back and had purchased something different. There are also many horror stories about customer service when there is an issue. Then you turn the page, and you will see people who will not ever buy anything but a Samsung again. So, it basically is a chance you have to take with this particular brand. That is all I can say at this point. After looking at other makes, such as Whirlpool, General Electric, Frigidaire, I saw that people had particular issues with these models also. So, again, it is a draw as to which one is going to be the best in the long run. One of the things that we found to be rather humorous, was with one of the installers that set this refrigerator up for us. When they were through with the installation, my husband asked why the refrigerator door was higher than the freezer door. The response from the installer was, "oh, not a problem. When you start putting items on the shelves in the door, it will lower the door to the right level!!!!!!!" My husband and I about fell over. This guy must have thought we were pretty gullible and/or major stupid. We just said okay, and let it go. We were going to call the service department and fill them in on this conversation. The next day, however, someone from Best Buy called to see how the installation went. We gave them the necessary information they requested and then my husband proceeded to tell the person he was speaking with, the story about how the installer said that the door would level itself once we added items to the shelves in the door. From what my husband said, it sounded like the man on the other end of the conversation probably fell off of his chair. He informed my husband that this is absolutely not the truth, and assured us that someone would be out to level the door for us as it should be. On the other side of the coin, other than that, the installation went smoothly and both of the installers did a great job and were very thorough and handled the removal of our old refrigerator and the installation of the new refrigerator very carefully and professionally. We still have mixed feelings about this purchase. We don't know what each day might bring us with the Samsung brand. We are hoping that we are one of the lucky ones, that does not have major issues, but deep down we feel that we might also be looking for another refrigerator within the next two to three years. Hopefully not. I am going to say that I would recommend Samsung to a friend, but I hope I am not making a mistake. If things go south on this unit with us, I will definitely be back to vent my concerns and problems with everyone.