Samsung - 24" Top Control Tall Tub Built-In Dishwasher - Stainless steel

I bought an entire suite of Samsung appliances for my kitchen remodel, because I trusted the brand. I can confidently say that this dishwasher is the worst that I have ever owned. After the first month, it started making very loud noises from a pump failure. It took multiple calls and emails before finally getting someone to fix it. I was told over and over that the noise was normal by the folks on the customer service line. I couldn't get them to go "off script" long enough to even understand the issue. An email with the threat of reporting to the BBB finally resulted in a tech being sent out, who walked in, listened to the noise for less than 10 seconds, and stated, "yea, it's the pump. They are all bad on this model, and we've been replacing them for months". Why I had to work so hard to convince someone it was broken is still a mystery. Now, a year after owning it, I have the following issues. 1- dishes constantly come out unclean. I have resorted to washing my dished prior to putting them in the dishwasher, which is ridiculous. On any average cycle, I find at least 30% of the dishes/utensils have to be rewashed by hand. I have tried multiple different detergents and drying products with no change in the results. 2- The layout of the dish racks is not well planned out. The spaces in the lower rack are too closely spaced, resulting in plates touching each other, leading to poor wash results. The top rack is not well designed to hold normal glassware, so I am constantly having to reconfigure the way I load it to accommodate a standard load. I literally curse about how much I hate this machine every time I load it. Currently checking my warranty to see if there is anything I can do to get rid of it and replace it with a dishwasher that is reliable, well made, and most importantly... washes dishes.

The Top Control Washer with Stainless Steel door definitely does the job I bought it to do. I'll say I originally was a bit concerned as it took a bit of time for it to clean dishes th way they needed --- and also the internal shelves feel a bit flimsy. Despite all of this, the dishwasher is SOO quiet! I sometimes forget that it is even running, which is a big deal for me as most dishwashers I've had have been very loud and don't even clean well. There is definitely a learning curve with this dishwasher though ---- you will figure out the right detergent and settings to clean your dishes right and when you do, it is smooth sailing from there. I don't really even rinse my dishes anymore before I put them in , yet for the most part they are all clean and dry when I take them out.My favorite feature is the heated dry --- I have openeded it when it was drying and man it was HOT and the dishes were clean and steamy! Secondly, my other favorite feature is the top controls. I have three kids and two of them love to push buttons everywhere, and with our last dishwasher, they did it so much, it was frustrating. Well, not anymore! With the Top Control Dishwasher, all controls are unseen during cleaning so that problem in my home is no more. In considering that people realize there is a learning curve in the beginning, I would highly recommend the Samsung Top Control Dishwasher for its reliability and even more affordability!

Usually we buy things for style over substance, especially when it comes to appliances. However, I believe the opposite is the case here. I've never had dishes more clean in the five dishwashers I've had over the years. It does an amazing job with little to no pre washing. The issue is that the stainless steel outside needs more washing than the dishes sometimes. Every little spot of water will show up and basic cleaning actually leaves streaks. Only special stainless steel cleaner wipes (which can be quite expensive) help with cleaning the outside panel which feels very flimsy and thin. Other than that, I really do love this machine. It's super quiet (I a totally asked what was that soft, faint humming noise was coming from. I was standing right next to the machine and didn't realize it was even on. The inside is very spacious and fits most of our dishes and pots and pans (this was one of our biggest complaints of our old washers) It does tend to take a bit longer than my other machines but well worth the wait to have perfectly clear dishes with no spots on them.

We have had the dishwasher for about three weeks and it cleans dishes very well. I tend to still hand wash or rinse dishes before putting them in the washer but I run it on the "quick cycle". I haven't had the issues with the dishes not being dry like other's have mentioned but I do use rinse aid. The buttons are very sensitive so even the lightest touch may turn it on. Runs pretty quiet but our previous dishwasher was about 30 years old. Overall, this is a plastic dishwasher not stainless steel. It is very light but it is reinforced with stainless steel plate on the inside of the door. I think it is a good compromise between the cost of an all steel unit. Still getting used to the top rack for my glasses. They seem to not fit on the rack very well. I don't see this as a defect, it is just the way it works (or doesn't work) with my particular glasses. The accessories on the rack for holding wine glasses and other stuff are more sturdy than cheaper models that I looked at; however, I have found them pretty useless. Maybe if I have a lot of people over to drink wine, that might change. Again. not a negative (actually, they seem much better than other brands I looked at) but just find unnecessary for my needs. Fortunately, they come off and on.

This dishwasher is a great dishwasher. As part of the Samsung insiders program I get to enjoy this dishwasher. The dishwasher is very quiet can't tell it is on most of the time. The stainless steel is nice and one very positive thing about the dishwasher is there is so much room in the dishwasher there is plenty of room for all dishes and worry about running out of room. The professional installation that Samsung provides is really great the installer installs all over our area and knows his stuff. The top control for the dishwasher is very great love it and it is very quiet without load sounds when it is done. Great tip use the tablets or light amount of non liquid soap with this dishwasher don't use liquid soap it will gum up your dishwasher. You can use jet dry or cascade drying solution for the drying cycle because it will make your dishes come out dry not with water on the dishes. My conclusion to this dishwasher is that it is a great dishwasher now when one of my kids monkeys with the dishwasher and stops it in the middle of washing you may have to start the dishwasher manually which is an extra step but it does a great job with the dishes. Now comparing it to the maytag dishwasher that I had previously which was a quiet series 300 which I nicknamed loudseries 300 because it ran load it is pleasant to have a dishwasher that cleans and is not loud.

Didn't even last 6 months and I've had a technician come out twice to replace the fan, once without the right part for a thudding sound, twice to replace the pump. The thing flooded under my cabinets and I was using paper towels slid under the cracks for hours furiously trying to prevent my new cabinets from being damaged and they finally agreed to replace it. The Geek squad guy said Samsung sent the replacement fan without screws needed which is why the fan broke again after he replaced it. He put it in anyhow and sheepishly told me that after it broke again. Now I've been waiting over a month for a replacement while handwashing dishes every night for a family of six with four little kids. I've spent at least $70+ on paper dishes while waiting for repairs when taking care of a new baby and washing gets to be too much. Now I've been waiting over a month for someone to get the RA number so I can get another dishwasher. Best Buy says they are waiting on Samsung. Samsung says they gave Best Buy what they need. Handwashing dishes isn't the worst thing in the world, but I paid for the thing. Someone help!

I do not recommend Samsung, their products are made of poor quality, and brake very easily. I bought a Dishwasher (DW80M2020US/AA) two months ago, and it broke from one day to another. When I checked with the techinician, I was informed that this was because Samsung products are made of cheap materials, which haven’t even been properly assembled. Most important of all, when the Support Services from Samsung inspected the unit in my home, they unilaterally determined that it had suffered a ‘physical damage’ and therefore, the reparation expenses wouldn’t be covered by the warranty. Needless to say that the so-called damage, was ‘internal’. I have spent countless hours on the phone with them, and it was an absolute waste of time. Don’t buy dishwashers from them; better go to Whirlpool, or any other ‘serious’ brand. This is the Samsung Ticket [4144170657], in case you want to prove that this is a REAL review.

The Top Control Dishwasher with Stainless Steel Door looks great inside and out. I love the buttons on the top panel of the door. This gives the front a clean look and makes my kitchen look even better. This Top Control Dishwasher with Stainless Steel Door is a little smaller than what I was using before but does a great job. Dishes go in dirty and come out clean. I used to rinse off my dishes before loading them in the dishwasher but all that changed with this Samsung Dishwasher. I remove the big food items (chicken bones, Brussels sprouts, pile of peas) and just load them in. My plate with day old spaghetti sauce (I didn't do the dishes the night before) came out clean and spotless. One of the best things about this dishwasher is that it is quiet. You hear just a low humming sound and that gets washed out by the TV. I am reviewing this dishwasher as part of The Insiders program. I am forturnate to be a product tester and to have this item in my home.