Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel

I have owned this unit for 3 years and enjoyed many of the features, design, and finish... but it is all overshadowed by a major flaw. Let's start with the good: Great stainless finish... it still looks great and has been reasonably easy to clean. Great interior space... it is very easy to adjust and move shelves so that there is plenty of available space for items of all sizes. Great interior lighting... the LEDs have worked great and keeps every nook well lit. The interior water dispenser is fantastic! This has been our favorite feature by far. It keeps the exterior of the fridge clean looking and clutter-free and is very simple to use...simply open the left door and place a cup/container against the dispenser button and enjoy a strong, cold stream of water. WONDERFUL! The in-freezer ice tub is also great! Fairly large capacity means we always have fresh ice. When full, we can pull the tub out and dump it into an ice chest and it saves us a trip to the store when heading out somewhere. The bad: The digital readout/control for the ice maker is confusing. If the ice indicator light is ON, this means the ice maker is off.... if the light is OFF, this means the ice maker is on. In my opinion, this is backwards. NOW FOR THE REASON FOR THE 1 STAR REVIEW... despite all the great things about this refrigerator/freezer combo, there is a flaw (a common one according to an internet search) that completely flips the review upside down. The drain in the rear wall of the unit that is supposed to drain water from the condenser freezes... so water that is draining through it freezes within it. This clogs the drain and any water dripping from the condenser, now drips through the rear wall and into the refrigerator where the water pools underneath the crisper drawer. This water pools up, hidden from sight, until it has nowhere to go but pour out from the front of the unit and onto your floor. By the time the water has reached this point, it is a large volume of water. It takes about 4 large bath towels for me to soak it all up. The remedy for this is to pull out the contents of your fridge so that you can open the rear wall of the refrigerator, unplug the unit, and let the ice clogging the drain to thaw until water passes through again. Then plug the unit in, restock the fridge, and wait for the drain hole to freeze and clog again. For this issue, I give this unit a 1-star rating and will never recommend this unit to anyone. Between this issue and an issue we have with our washing machine purchased at the same time, I do not care to ever purchase another Samsung product again.

We've had the refrigerator for 8 months and we've had to replace 3 different bins and last night we found another that has cracked. They only replace these bins for 1 year and after that they will run about 80 - 90 dollars. We also hear ice fall out of the ice bin quite a bit. I like the space that it provides. It's quiet. I did not like what we had to go through to get the first one replaced. The first one we received the door would not stay open. After reading on Best Buy's warranty page it said to first call the manufacture if purchased item under a year. So we called Samsung and after them trying to convince me that that was normal, we took a closer look at the door hinges and found a crack so we called Samsung and they came out and confirmed that it was cracked and called in a new hinge. They came back out and replaced the hinge and showed us that it had either been dropped or something smashed into it because the metal was severely bent. We called Best Buy the next day and said that we paid for a new refrigerator and not one that had been damaged. They agreed to replace it and a new one was brought but not before we had to deal with their rude delivery Greek Squad that tried to convince us to keep it. They mentioned that the new one on their truck could have been dropped too or something inside of it could be faulty. I replied that if that is the case, I would happily call them back. They went on to let us know that they would now be stuck trying to sell it. That we should know that somebody has to pay for it. And I replied back that they should purchase more carefully. They also berated us for calling Samsung instead of them but I replied that it is stated on their own website that if the item was purchased under a 1 year that we should call the manufacturer first. In the end they did replace it. They were rough with the delivery and they left a lot of tape on it and I was supremely happy when they just left. I will remember this experience and keep it in mind the next time for a big purchase.

We were looking for a white French Door Refrigerator that would not break the bank. It also had to have a roomy interior to hold enough food for our family of six. This well-designed refrigerator met these requirements. We were able to pick it up on sale for $1,399 and were excited to find that this model (RF261BEAEWW/AA ) included an interior water dispenser which frees up door shelf space. We can easily fill a glass or liquid measuring cup, but the dispenser area is too small for large pitchers. We love that the water filter does not hang down into the food storage area like many other models and instead is located between the vegetable drawers. There are LED lights in the ceiling of the fridge and in each vegetable drawer area providing light to all parts of the fridge. When our fridge is full, the lights by the drawers make it easier to see items on lower shelves. Finally, if you need room for taller items, one interior shelf has a "cut-out" portion that slides back that we use for a few wine bottles, juice pitchers or two extra jugs of milk. The freezer also has several features we enjoy. The handle on the freezer lifts up slightly to help break the air lock. This allows taller people to open the freezer without having to stoop too much since the handle pulls up towards them and not just straight out from the front. The ice cube maker produces ice cubes at an acceptable rate but the cubes are smaller than we are used to from our old fridge. Finally there is a separate drawer the same width and depth as the overall freezer drawer that can be slid back revealing items beneath it. Very handy for keeping smaller items such as cans of fruit juice from getting buried. We did have to call Geek Squad for repairs the day after the fridge was delivered due to the fact that the compressor and other metal tubing in the area behind the freezer was vibrating against a metal sheet making quite a loud rattling sound. This was fixed by a contracted repair person who simply moved some copper tubing slightly and reattached some foam padding that had slipped down a bit which had allowed the compressor to vibrate against some metal. About a month later the sound returned so we had them come out and repair it again. Since then we only hear regular fridge noises. We are excited to own this fridge as it meets the storage needs for a family of six, is well designed offering ample storage space, uses LED lighting technology, costs roughly $5 per month in electricity and offers similar features of higher-priced refrigerators.

I love this fridge. I have actually owned it twice. I owned it in stainless steel at a previous house before moving a couple times and left it due to the move and inability to transport the fridge. When I moved again (and hopefully the last) and needed to purchase a fridge (AGAIN) I immediately went in search of this model by Samsung. I have owned GE, LG, Whirlpool, and Samsung. I ended up with Samsung as the repeat purchase. The black stainless steel is absolutely beautiful. This fridge is so classy without the ice and water dispenser on the outside as an eyesore. This leaves more room in the fridge and a classier looking kitchen. There is still water and ice easily to be obtained though! The ice maker is in the actual freezer. This is fantastic for a few reasons. It's out of the way. It's less likely to break. It makes ice rapidly and in large amounts without needing to transfer to ice buckets. You can easily take a cup or glass and scoop a full glass of ice. Or you can easily pick one or two individual ice cubes as needed. The freezer easy open handle is the greatest Samsung feature! Minimal effort allows you to open that freezer and get ice or whatever you need. The water dispenser is the only reason this fridge is 4 stars. It's a bit flimsy and could have definitely been designed better. It says it's a one touch water dispenser but it's a pain to get the exact right angle to get water. A perfect rounded standard glass gets the job done. But pitchers, Keurigs, kid cups... not so easy. The shelf sometimes is in the way and I'm simply still figuring out how I like to orient my shelves anyway. So that's a work in progress that could be dealt with. The filter is super easy to change and the door bins have awesome capacity. The complaints about noise-- I haven't owned a fridge that doesn't make the random loud popping or water line sounds. You just learn to deal with it. Perhaps alarming at first, but not worth not buying the fridge if you're looking for a French door bottom freezer with no eyesore. I love the fridge enough to buy it a second time. If you don't need filtered water just get the model without the internal water dispenser. We don't buy bottled water so I like at least having the option.

This fridge has a 10/2017 manufacturer date. So far so good. According to earlier reviews, some were noisy which was a concern but the price outweighed that aspect. I do hear the pumps, fans and water trickeling from to time but the noise isn't to the point where some can't sleep as some previous reviews mentioned either here or other sites. Great storage. I appreciate the rolling shelf on the right side which allows milk to be stored and is at the right height for my kids to grab it. (The picture does not show that but we moved the milk down to where the wine bottles are.) The deli cooler works well and humidity control is better than other fridges I had in the past - where there was either too much humidity or not enough. I think this has to with the twin cooling. That said, as stated, I'd rather hear the fans working and defroster be efficient instead of having a broken fridge. I also appreciate the water nozzle. It does not leak and like my other Samsung fridge, the water tastes great. The only drawback is the size of cup or container in which you can fit under the nozzle. The small space can make it difficult to manipulate pressing the button either by your fingers or by the container itself. I.e. a Keurig water reservoir. But for a mug or glass, it works just fine. The freezer space is perfect and I haven't had an issue with the rollers. It closes itself too with light to moderate force. All in all for the price and those looking for a simple French door with an ice maker and water dispenser, this is the one.

Fridge is nice......when its working properly. The inside water dispenser did not work from the time I installed the fridge. Since the fridge was such a pain to move (not the fridges fault) I decided to check the it myself. I removed the cover for the water dispenser " button" to make sure the microswitch was connected. It was. I bypassed the micro switch. Still didnt work. I removed the small cover where the water lines emerged from the bottom of the back of the fridge to check the line connections. Looked good. Removed the filter to check for water pressure present. Water pressure good. Called the geek squad in case there was something to setup that I didnt know about. Was told to keep depressing the button. I informed him that I had held the button for a total of about 10 mins. He said hold it longer, then he (Scott at the gainesville store) hung up the phone without offering to make an appointment to check it or anything. The next day the fridge made a batch of ice so I knew water pressure or volume was not a problem. Called back and made an appointment with the geek squad. He checked the fridge, misdiagnosed it to need the water solenoid, ordered the part, installed it on week later and of course it didnt work. He then ordered another part (dont know which one) a week later a different tech was sent to install it. He opened the panels on the back of the fridge then proceded to actually check the components and connections (as opposed to just ordering parts and throwing them at it hoping they will fix it) and found a loose connection from the factory. (Most people would look for the simple stuff like a loose connection from the factory on a brand new unit) ((logic)) He reconnected it and omg the water works. Anyway. Thank you final geek squad person for doing your job. Thank you samsung for not holding all your assembly plants to the same level of quality control. I guess I'm just lucky to have a fridge right? Water dispenser? What water dispenser?

For those who don't want to read the whole story: Fridge did not keep constant temp at all. Samsung couldn't find an issue after 4 visits while under warranty. Both Samsung service as well as the appliance were sub par. We purchased this fridge about a year ago. There were times the fridge was really loud, but it didn't bother me that much. Looking back there were times that dairy spoiled quicker than it should and we had ice crystals on some of our items. I did chalk it up to maybe some of the opening and closing of doors causing it. Until I took frozen chicken chunks (natural type with little breading) and I saw that the breading was coming off. I unplugged the fridge and replugged it to find out the actual temp was 50 for the fridge and in the 20s for the freezer. Called Samsung under warranty to have them fix. A long week later they came out and claimed nothing was wrong and the fridge was too close to the wall in the back. Still kept happening so using a thermometer, I saw the temp ranged from 34 to 55 at times. The freezer went from -20 to 25 at times. This caused the ice crystals as well as dairy to go bad quickly. Second visit was a week later and this time he decided the sensors weren't right. A week after that he came out with a new control panel and sensors. Still wouldn't keep temp. A week later another tech came out. He was supposed to replace the seal system. Tech came out with no parts. He took apart part of the fridge to see if he could see anything. He found nothing wrong. He also broke the bottom drawer doing so. At that point I had it with Samsung and their incompetence. They wanted to come out a fifth time (we're talking 5 weeks without a fridge at that point) and finally they agreed to get my money back. If you look at other sites for this fridge, the reviews are much lower and less people would purchase again. So this is an honest review of a year of use only to have it hauled away. No more Samsung appliances to me based on how this one didn't work and how bad they treated me.

I was almost scared off by the negative reviews, until I noticed most of them were years old. Even though it's so much easier doing research online, I decided to head down to the store in person so I could talk to a real-life human who had more experience than a consumer who'd only owned 2 refrigerators. We spoke with a very helpful and friendly Best Buy rep who had sold many of these units. He said that any model of appliance, when it first debuts, has kinks to work out. But as they get feedback from customers, they do running corrections on the model. So the refrigerator you buy today, even though it has the same model number, is different and improved from the one people bought years ago. The manufacturer simply doesn't want to spend money fixing a problem if they can eliminate it in production. So far, our fridge has been running without problems. It makes noises when it makes ice, and some other miscellaneous noises I can't explain. But other than that, it's very quiet. The ice maker is the biggest problem (which isn't that bad) in that ice will fall out when you open the freezer door. The back of the ice maker doesn't come up high enough to keep the ice in, and there's no way to add a makeshift barrier because the ice maker has to pass through that section. Oh well. The Black Friday price couldn't be beat and I can live with it. The water dispenser trigger is below the spout, so you can press it down with the water glass. It took getting used to, since our last fridge had a button above the spout, but now I love it because you don't need two hands to use it. It does come out with considerable velocity, so be careful. If I don't hold smaller cups just right, it comes out the other side. I do like this fridge a lot. It's roomy, easy to adjust shelves, has ample door storage, doesn't freeze things in the back, looks good, and works well in a tight space. Hopefully this keeps up!