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Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel

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Samsung 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Keep your groceries at a consistent temperature for long-lasting freshness in this spacious bottom-freezer refrigerator. The adjustable pantry drawer gives you even more control over the temperature of individual items in your fridge.

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    Color:
    Stainless steel
    • Fingerprint Resistant Black Stainless Steel
    • Stainless steel
    • White

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    Key Specs

    • Product Height
      70 inches
    • Product Width
      35.75 inches
    • Height To Top Of Refrigerator (Without Hinges)
      68.875 inches
    • Height To Top Of Door Hinge
      70 inches
    • Depth Without Handle
      33.5 inches
    • Depth With Handle
      36 inches
    • Total Capacity
      28.07 cubic feet
    • Refrigerator Style
      French Door
    • Ice Maker
      Yes
    • Lighting Type
      LED
    • Color Finish
      Stainless steel
    • App Compatible
      No
    36"
    Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel - Front_Standard
    35.75"
    (Doors closed)
    70"

    Overview

    What's Included


    • 28.1 Cu. Ft. French Door Refrigerator
    • Owner's manual

    Ratings & Reviews


    Overall Customer Rating:
    92% of customers would recommend this product to a friend (1399 out of 1534)

    Included Free


    Samsung - Water Filter for Select Samsung Refrigerators - White
    Samsung - Water Filter for Select Samsung Refrigerators - White
    Keep your water tasting fresh with this Samsung water filter designed for use with select Samsung refrigerators.

    Features


    Keep groceries fresh

    The Twin Cooling Plus temperature management system maintains a high humidity level in the fresh-food compartment and a lower humidity level in the freezer compartment to prevent freezer burn.

    Humidity-controlled crispers help extend the freshness of produce

    Includes 2 crisper drawers that extend the life of fresh fruits and vegetables, reducing waste.

    Control the temperature of specific items

    The CoolSelect Pantry drawer has its own controls allowing you to pick from 3 different temperatures to store food, and makes a great place to defrost items safely.

    Organize contents with ease

    5 spill-proof, tempered-glass shelves contain small spills to simplify cleanup and provide ample space for storing groceries. An adjustable shelf accommodates tall, oversize items.

    Flip-up door shelf can contain eggs or a butter dish

    Maximize your use of door space.

    Access filtered water and cubed or crushed ice with the push of a button

    Thru-the-door ice and water dispenser removes impurities to ensure a fresh taste. You can also control internal settings from the LED display.

    Tall water dispenser opening for hassle-free filling

    Along with an LED light, designed for spill-free pouring into tall glasses and containers.

    Locate items in any lighting condition

    High-efficiency LED lights emit minimal heat, help conserve energy and offer a space-saving design.

    Auto pull-out upper freezer drawer for easy access to your favorite treats

    EZ-Open handle ensures smooth opening and closing action, and a drawer divider helps keep frozen foods organized.

    Door alarm helps save energy

    Alert sounds when the refrigerator door is accidentally left open for 2 minutes.

    Ice Master icemaker produces up to 10 lbs. of ice per day, storing up to 4.2 lbs. of ice

    Fast ice production will help keep your next party stocked with ice. The space-saving design helps conserve space in the fresh-food compartment.


    Customer rating

    Rating 4.5 out of 5 stars with 1534 reviews

    91%
    would recommend to a friend

    Pros

    Cons

    • Rating: 1 out of 5 stars

      Caveat Emptor “let the buyer beware”

      Posted
      Dissatisfied

      It is my contention that Samsung Corporation knowingly used inferior stainless steel - that spontaneously begins to rust within 7 months of purchase - in the manufacture and/or assembly our 7 month old refrigerator. After all, why would the warranty for refrigerator # RFG******* state “This limited warranty covers manufacturing defects in materials and workmanship…” and then afterward state “and shall not apply to the following, including, but not limited to… cosmetic damage or exterior finish.” I am left to speculate that Samsung does not produce sheets of stainless steel for this refrigerator and that it purchases said material from a supplier of inferior quality materials. Thus the warranty states that it covers manufacturing defects (if manufactured by Samsung) or poor workmanship. As the problem is not poor workmanship (or cosmetic damage) in the assembly of the refrigerator but poor quality components manufactured by an assumed outside entity, Samsung will not warrant the exterior finish of this product. Samsung’s response to my concerns? Clean the rust off and apply an appliance wax to hinder the rust build-up. Really? Had I known that the above fine print was in the warranty I probably would not have purchased the unit. This is our second Samsung refrigerator (the older one very similar to the new but it had an icemaker/water dispenser in the door). The first had a white enamel finish that always look like new. Because Samsung refuses to replace the door of an almost new refrigerator I am left to wonder, do they really care about losing me as a repeat customer? Best Buy refused to help at all. The store manager simply told me that it is Best Buy’s policy to honor the manufacturer’s warranty. I informed him that this does not help me at all as Samsung has no warranty on exterior finishes. So Best Buy is going to honor Samsung’s non-warranty. Thanks for nothing. BTW, my wife and I also purchased, from Best Buy, a Samsung gas range/oven, Bosch dishwasher, and Kitchen Aide trash compactor within the last year. Do you really want our economic relationship to come to an abrupt end? Let it be known to all that Best Buy is now put on notice that they in fact know that Samsung does not offer a warranty on the exterior finish of this refrigerator. It was sold to us as having an excellent warranty and if we had any problems within the first year Samsung would fix the problem. I believe this to be true except for the exterior finish – especially if it is stainless steel. To Best Buy and Samsung: I don’t need to purchase anything from either of you. I have many options available to me. If you will not satisfy us in our desire to have a refrigerator that does not spontaneously rust, I must conclude that you really don’t care to conduct any further business with me and my family. Good day.

      No, I would not recommend this to a friend

    • Rating: 3 out of 5 stars

      Looks good on paper, but generally disappointing

      Posted
      VC66
      • My Best Buy® MemberMember

      On paper this fridge looks good and that's why we bought it. It had strong reviews on both retailer sites and CR. Spec-wise it had the highest capacity i found of fridges in this size range. After starting to use it we found some major problems; one is based on the physical layout but at least partially based on bizarre design decisions by the manufacturer; a couple more are based on some kind of mechanical and/or electrical problem with the ice maker. the worst problem is that once in a while, randomly, the ice maker either shuts itself off or stops working. One time this happened the solution was as simple as turning it back on using the front control panel. A couple other times I had to press the reset button which is difficult to find inside the ice maker. One other time, after trying everything, it just randomly started working again after a few days. Not super confidence inspiring. Another design issue with the ice maker is that when you switch from water to ice, the dispenser always spews a little water (maybe an ounce) when you start it up to get ice. This is super annoying if like me you are dispensing the ice into your hand (the water bottle i want to put it in won't fit into the dispenser well...see below). So basically every time i get ice, i get a little cold water on my hand, and it's enough to make enough of a mess in the little tray in the dispenser area that i have to clean it up. The rest of the issues are just based on the manufacturer's physical design choices. it's tough to design a french door fridge with a door-mounted ice and water dispenser, and Samsung apparently didn't want to spend a lot of time on engineering an elegant solution. the dispenser cut-out area is bizarrely wide but not tall enough for a 1-liter sodastream bottle (see my comment about the ice-water leak above). Because of the width, a lot of interior door shelf space is wasted or non-optimal (there's a really skinny section of the shelf on the dispenser side that is barely usable). bottom line is they could have made both the dispenser and the door shelves more usable if they had just applied some more thought to the design. Another problem is the capacity of the ice maker. This is harder to address given the space constraints of the design and not something that really bothers me, but if you are used to a normal ice maker, i'm guessing this one produces about half the ice. Another problem is the water from the dispenser is never really cold, and there's only about a liter of semi-cold water in the system until it starts running at nearly room temperature. Finally, there's no butter compartment and no convenient place to put a butter dish. Sounds silly but we didn't realize how much we'd miss a dedicated in-door area for butter till we got this fridge.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      It's ok except the ice maker

      Posted
      bsbrockw61

      We purchased this refrigerator in July 2015 and for the most part I like it. It's roomy enough and organized fairly well. As with most everything that's bought, you're always going to find things that you don't particularly like about it. This refrigerator is no different remembering that nothing is perfect. As of this date, 1/15/2016, I have not experienced the horror stories that some of the other reviewers have had and I'm keeping my fingers crossed. I did read these reviews before we bought and the reviews of all of the other refrigerators and guess what, they all have horror stories. So we purchased the Best Buy warranty program just in case and we're hoping we don't have to use it. That all being said here's what I don't like about it. The Wide Open Cool Select Pantry that that you can control the temperature on is really nice. We keep our deli meat and cheese in it and I like that it's flat, wide and deep. However, you have to open both of the main doors when you want to get something from there and I didn't realize just how much we go there. Now, this isn't really that big of a deal but we were trying to decide between the 3 door and 4 door refrigerator. The 4 door being the one that has the Wide open cool zone with a door you just pull out without having to open any other doors. This is just a difference in design and I'm not taking off any points because that was our decision and it's on us. Kind of petty but I thought I would mention it in case someone reading these reviews is trying to decide between the two. Now to my real gripe. The ice maker. I sure wish you could test ice makers before you make a purchase. This thing is slow and there's not a large capacity. When I get ice, I can hear it running but nothing is happening, then a few pieces drop, then a few more until I finally get enough ice. Torques me every time. I've checked the bin multiple times and it's full. Not sure what to make of it. It's also loud. The first few times I heard something I thought, what just hit the house. Oh, it was the ice maker. Now I'm used to it and it's not really a big deal. It's just noise. I was really struggling with the star rating. Going back and forth between 3 and 4 stars. I ultimately decided on 4 because the ice maker is the only pain. Everything else about the refrigerator is fine. I hope this helps anyone trying to decide on a refrigerator.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      The worst refrigeration I have ever owned or used.

      Posted
      dexter1976

      To say that I "hate" this fridge is an understatement, there isn't a word to describe my disdain. I am writing this review after taking a metal spatula to bash the huge ice chunk build up that forms at the bottom floor of the fridge below the freezer for the umpteenth time. I have to awkwardly reach my hand in and hack the ice up, coax it out, then sweep it all up with a dust pan and dump it in the sink. I do this about once a week. I believe what happens is that if someone (or most of the time, probably a kid) opens it and doesn't close it quite all the way, air gets in, and there's enough to drip ice down to the bottom which builds up a thick layer of ice. There is nothing in the way of an alarm or bell that indicates it might be slightly cracked open. This also leaves a heavy frost on all of the drawer parts, and comprises the food in the freezer. This is the worst part, but that's not the end of it. The ice maker is LOUD. It drops the ice into the ice bin once it's been made, often in the middle of the night, and makes quite a large sound, which is particularly off putting at first. The door shelves have plastic sides to hold in jars and what not. almost all of them have cracked or downright broken. I have two of them duct taped together. I talked to Samsung when this first happened under warranty, and they said they don't cover such things. The meet/cheese drawer below the two crisper drawers seems like a good idea, but you can't open it without both doors being open, not convenient whatsoever. Also, the drawer often gets off track which doesn't allow you to close it all of the way. The lid to ours completely broke off and now we just leave it off because there was no way to fix it (the hinges busted). Last but not least the two crisper drawers also jam regularly. Samsung called me about renewing my warranty after a year or whatever it was. I said "if I renew, can you fix all of the broken parts in the fridge - the shelves, the drawer lid, etc" and she said "no, our warranty only covers the mechanical parts." I told her no thank you, and that I would never buy a Samsung product again. That's a promise. The only thing this fridge does well is keep food cold in the refrigerator. It's not just me, my wife hates it too. It wasn't cheap, so we can't exactly just get rid of it and waste the money. Please please please do not purchase this fridge. Trust me.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      Samsung has the worst service ever

      Posted
      JEGR
      • My Best Buy® Elite Plus MemberElite Plus Member

      The day the refrigerator was installed it started making a noise within a few hours. The flap for the ice maker would open and shut for minutes before stopping. It stopped doing it that day so I did nothing about it. About 10 months later it started again sometimes for hours. I call Samsung to have it repaired and they sent someone to fix it. They replaced the touch screen on the door and the flap mechanism. It solved the noise problem, but they said they found another problem (the main PCB?) and said they would have to come back to fix it. They left a message one day saying they were coming out to fix it, but apparently they don't think we work so they just showed up without confirming the appointment. They were mad at us for not being there and showed up again the next day, again without confirming the appointment, but luckily my wife was home. They replaced the part and said to call them to confirm there was ice in the icemaker. There was so we called them, but then we realized the ice dispenser no longer worked. We called them back and they said the ticket was closed and we had to start the process all over again. I called Samsung and they asked my appointment preference date and said they would call to confirm. They confirmed the date and time, so I took off work for the third appointment and they never showed up and said they had no record of the appointment. I called Samsung and they blamed the repair place and said they couldn't help me on that day, but would call me next week to set up yet another appointment. I asked to speak to a supervisor and they said they were busy and would call back within 24 to 48 hours. This is unacceptable! My wife or I will have to take a fourth day off work and hope they fix it this time. Of course the 1 year warranty is about to expire and they gave me a hard time about that, saying I had to show proof (again) of the purchase date and that the problem is related to the initial service call. At least my kids are happy; because of this experience we are trading in our Samsung phones for Apple and getting an iPad to replace our Samsung tablet. BTW, we paid about $1,900 around Memorial Day ("the lowest price of the season") and it went on sale for $1,800 a week or two later. Best Buy credited me the difference when I went to the store.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      Compressor out in 67 days

      Posted
      SamsungFridge
      • My Best Buy® Elite Plus MemberElite Plus Member

      Bought this fridge in September 14, 2015 but didn’t have it delivered until December 21, 2015 due to kitchen remodeling. It was on sale during Labor Day and that was why we bought Samsung over other brands. Shame on me for not listening to advice from friends and family. Most had varies problems with Samsung fridges (different models). Mostly had compressor out with one year. This fridge started to make loud noise coming from compressor (continuous metal humming) last night at 1:08am, woke me up, and we are in a two stories. Had to sleep in study room which is furthest away from kitchen. Woke up 7:20am, the fridge loud noise still on. Called Samsung customer service, here go hoops to jump through. "Level the appliance, reset temp, buy and replace water filter..." Blah, blah, blah. This fridge was delivered and installed by Best Buy contracted delivery service and technician. If it was unleveled and improperly installed, it would have problem the next few days after installed and not two months later. Now front door dispenser is leaking water from ice melting in icemaker. In between calls, I asked across the street neighbor who is an independent appliance repair contractor, come over and immediately said its compressor problem. Also commented Samsung compressor is a well-known problem. Again, should have listened. After five calls today until 10:45am, finally a customer service “Erica” agreed to start ticket for repair technician. Earliest available day, Wednesday (It’s Sunday). Meanwhile we have plenty of half melted ice cream, worm yogurt, and worm milk to finish. This is a very expensive experience, I don’t know about other brands but I am counting 6 family member s and friends who had same compressor problem with their Samsung fridges within warranty period. All had difficult time getting problem resolved. My in law had 3 compressors replaced for the same fridge with 10 months period. I didn’t listen. Do yourself a favor, stay away from Samsung fridge. Samsung phones and TVs maybe, not fridge. Hope my expensive ongoing experience save you future trouble from owing a Samsung fridge.

      No, I would not recommend this to a friend

    • Rating: 3 out of 5 stars

      Fridge Issues

      Posted
      Seed

      This was my first french door fridge. I am coming from a side by side and simply need more refrigerator space and that is wider. I also love Samsung TV products so thought with 25% off on this fridge it was a steal. It wasn't. Here are a list of issues: 1. The doors wouldn't soft close automatically. My other much cheaper starter fridge did this well. I kept having the alarm go off telling me the door was open. All I expected was with a slight toss of the door, for it to close. 2. The water came out at a funny angle. Pitched forward and to the left. When filling some stuff the water would come out of the glass. 3. A loud low pitched humm that would overtake my TV noise in the next room started happening more and more. 4. The left door has the ice output slide. There are these very shallow shelves. I found them to be worthless. 5. The ice was very small and to get it it took 3 seconds to start. It also didn't work sometimes. I would have to push a couple times. It's a shame this unit was such a bad experience for me. I still love Samsung but I think I'll stick with their TVs, I even own a stove of theirs as well and it's great, not so much their refrigerators. Bought an LG LFX29945ST. Pretty much the same with some different features. I tested all the problems I had above and none exist, it has more ice, has the door in door feature which is great, unobstructed fridge space, no ice maker in the way. I'm a dude and I never thought I'd care about what a fridge does but when you go from a standard to one of these french door deals it will change your life.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      A Great Refrigerator!

      Posted
      SeanT
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      So far this has been a great fridge and we are glad we bought it. Storage capacity is outstanding in this thing. The french door system is great for accessing all or specific sides of the fridge. A huge bonus is the two adjustable shelves on each side of the fridge! The individually controlled storage drawers are perfect for what we need with a great capacity which helps keep the inside well organized. Lighting is consistent and bright enough to see every corner inside. The water filter is extremely easy to access and change out when needed. The ice dispenser takes while to fill up initially, but once it does, it has worked perfect so far. The controls for the ice and water dispensers, temperature settings, Lighting settings, alarm settings, and energy settings are extremely easy to use and very conveniently laid out. It is a very clean look that helps keep the entire fridge looking good. All the handles are very sturdy, the doors open and close very well (actually easier when loaded versus an empty store display). We are overall very happy with this purchase. We had Best Buy install all our appliances and everything went very smoothly and professionally.

      I would recommend this to a friend






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