Samsung - 30" Microwave Combination Wall Oven with Steam Cook and WiFi - Stainless steel

We used it for the first time last night meal turned out great perfectly cooked, my daughter said it was great to not have to judge the temperature on the oven this one was exact and did a great browning job

I love this combination microwave and oven. It works really well and it looks fantastic in my newly remodeled kitchen from 2 years ago year.

Plastic roller ring breaks with normal use within 2 wks. Samsung needs to make changes in both the roller ring and turntable in order to fix this problem. A new roller ring will only crack in the center again and a person would need a bushel of roller rings as they continue breaking every two weeks!

This oven is impressive in looks and performance, and would rate a 5-star out of the box, but the second time using the microwave I noticed that the turntable wasn't turning. After searching the manual and then the internet for a clue as to why, I find that apparently this is a common problem with the little plastic spindle that attaches the spinning rollers to the oven bottom. It was cracked, and once I removed it, it simply fell apart in my hand. This beautiful microwave oven was flummoxed by a small plastic part- easily the cheapest item in the oven. Geek Squad was efficient on the phone, and is sending out a replacement part, but expect it to be a week in transport. An oven this expensive and high tech should have better made working parts.

I purchased a Samsung model #NQ70M6650D combination microwave/convection oven in December 2019 from BestBuy. It was installed just before Christmas of that year. The price was slightly higher than what I wanted to spend, but I was impressed with the clean lines and all the optional ways of cooking. My family typically uses the oven maybe once a day and the microwave about three or four times per. After six months of daily use, I have formed a “less-than-enthusiastic” opinion of this product. Essentially, it should not have developed significant problems so soon out of the box. First, the convection system does not cook evenly throughout the interior. The oven has a significant hot spot towards the front right. Also, if you have multiple racks of food cooking on the convection setting, the top rack will actually burn well before the bottom rack comes anywhere close to finishing. I didn’t expect to see this since the oven is equipped with a total of two (2) convection fans instead of just one (1), as the competition provides. Apparently, Samsung’s fans aren’t moving any air. Although I’ve never seen temperature non-uniformity anywhere near this bad from Samsung’s competition, it’s not that big of a problem and can be easily compensated for. You just have to remember to move the food around inside the oven, switch racks occasionally, and add a few minutes cooking time. However, the most serious problem with this combo system is with the device that rotates the glass turntable inside of the microwave oven. This device ensures that whatever you’re cooking is evenly heated. If it fails, your food remains stationary on the turntable and part of it will be microwaved to a crisp while the rest could still be frozen. The device is identified as a “roller ring” in Samsung’s service manual. The roller ring is made out of brown molded plastic and has three small white rollers towards its outer diameter and a keyed hub in the center. The hub slides over an output shaft of an electric motor which provides the rotational movement. The problem is that the ring is made out of very low quality plastic and when it eventually cracks and breaks, everything stops rotating. I have attached three (3) photos. The larger two are of a failed roller ring assembly showing the overall size of the part. The third photo shows a close-up of a cracked hub. They always break the same way. Luckily, the roller ring can be easily installed and removed without tools. Unluckily, it appears to break every two (2) weeks. This is an average based on the four (4) rings that have broken in my oven since December. After the first one broke, I contacted Samsung’s Customer Service. They were very helpful and sent a replacement part free of charge. I liked that. What I didn’t like was that it lasted just two (2) weeks. I also purchased two (2) additional replacements from Samsung for $35 each (part #DE94-04028A. Save the number – you’ll need it). They each lasted no more than two (2) weeks. Each part’s hub cracked in the exact same way every time. Note that by this point, my family had refrained from putting anything heavier in the microwave than popcorn. So essentially, the microwave was useless to us. Brand new and useless! So if you purchase this oven, be warned that you will need to spend an additional $35 every two weeks to fix it. In an odd twist to this story, I still have a broken 20-year-old GE microwave in the garage. It was part of the old combo unit I had removed so the new Samsung could be installed. It originally came with a roller ring too. The GE ring is old, slightly discolored, in good working order, and almost identical. Believe it or not, the ancient GE ring actually fits beautifully in the Samsung oven and functions just fine. I’ve been using it since March (about 16 weeks now) and it performs flawlessly. It rotates and does not crack. So if you decide to buy the Samsung oven, I highly recommend you get your spare roller rings either from GE or a junkyard that has a lot of old GE equipment in it. Apparently twenty years ago they figured out how to mold a $35 piece of plastic that lasts longer than two weeks without cracking. Other than that, the Samsung’s steam bake feature is very nice and gets used. The convection feature in the microwave is also nice and gets used too. But all in all, the microwave is the weak link and it seems the corrective action would be so incredibly simple to implement. Just mold the roller ring out of a more durable plastic material like GE did. Done! Until then, Samsung has an inferior product with an avoidable nuisance problem that is going to upset absolutely everybody who uses it. If Samsung would like to respond to me (or send out a case of replacement roller rings), the serial number for my oven is #OB187WCM700269X. I can be contacted at the registration address.

After searching two years for a replacement for my builder's provided double oven, I found the Samsung 30" combo unit. My top two choices were Viking (to compliment my cooktop and refridgerator) and Wolf. I was initially attracted to the Samsung price which was an exceptional value. After using both the microwave and the oven for two months, I have been extremely pleased with its ease of use and accurate cooking temperatures. The touch screen provides simplicity in its functionality with an easy to read display. The microwave is a great surprise providing excellent reheating and warming. The oven has the "heft" and strength of commercial units and a stylish interior color that adds a special touch to this unique microwave/wall oven combination.

I replaced a 20 year GE model that was a work horse. Unfortunately the inside of the microwave started peeling. I looked at all models and really liked this Samsung unit. It’s heavier than the old one, But all the bells and whistles when it comes to oven/ microwave. Microwave oven also broils. Oven has a Sabbath mode and a steam cook that I haven’t tried yet. Blue enamel coating inside both oven and microwave. Very easy digital settings. Microwave finished sound could be a bit louder. Other than that I am 100% completely satisfied with purchase

Great combination oven and installation, yet there was a little defect in one of the doors. By the way we have not used it yet.