My 5 year old got a Blu-Ray for our new tv for his birthday in August. This player was purchased new in July but not opened until September of 2015. Things worked great until a few days ago.
A few days ago the player became noticeably louder while playing the DVD (both Blu-Ray and Regular DVDs) you can hear the disc spinning and the player making noises while deciphering what is on the movie. Prior to this it used to be whisper quiet and I wouldn't need to close my DVD door to shut it up while playing a movie, now I do. It's so loud that if you don't close the door and you're watching a quiet movie it will be louder than the movie itself. After that, the next day it had issues with playing a regular DVD, claimed it "couldn't read the DVD" and spit it out. I reset it via the setting reset screen and it only spit out the DVDs more!! So I reset it again and it worked that day. The next day I played a DVD again (my son is into Thomas from the Library and so it's become part of our daily routine) and it once again spit the DVD out (while still being noisy while loading/trying to play) I reset again and it worked fine. Today I decided to call up Best Buy to see if I could exchange for a new player, my thought was I would try the Sony Blu-Ray player because clearly I'm having issues with Samsung. Turns out that I CAN NOT RETURN or EXCHANGE the DVD player, the manufacturer Samsung won't let them! What a crock, it used to be the businesses job to keep the peace between the consumer and returning items, now I have to call Samsung customer support, which I did right after.
Samsung customer support appears to be outsourced, big surprise there of course. So naturally I have to go through all the trouble shooting issues. She instead of having me reset from the settings screen had me press and hold the EJECT button until it reset. The DVDs play but the noise is STILL there, which I did not expect to be fixed by a reset, lets be honest I suspect its a hardware issue. So she put me on hold to find out what I can do. She claimed that because my firmware is not updated, and mind you my player has NEVER been connected to the internet nor has it ever had issues until now that I need to update my firmware. I am not pleased, she claims that the firmware will fix the noise issue, I just don't see how. That's like your car engine is making a popping sound but if you update your cars chips the popping sound will go away even though its in your engine.....yea ok. I'll try it, but I'm not buying it. So I go to Samsung's website, the website for this DVD play is "no longer there" ugh ok, so I go to chat hopefully they can help. NOPE, there is maintenance going on in the website and he doesn't know when it will be up (mind you this is the only part of the website that seems down) and that it's down on their end too so he can't email me the drivers.....which I find odd. Bottom line I didn't get this issue fixed and I've barely had the player for 3 months of total playing time. I'm irritated that I'm already having issues with this player and I can't unload it to Best Buy to get myself a new one and wash my hands of this issue.
Some other notes:
NO INDICATOR LIGHT!!! (my biggest issue because I mean how do I know this thing is on or off? Unless I'm on the DVD screen in my TV? What if my kid decided to turn it on, I wouldn't know and it'd be sitting there sucking up energy all day
DOES NOT COME WITH HDMI cable
HARDWIRE to INTERNET ONLY aka NO WIFI
Easy to install, easy to get going. Appears to play fine when it works.