Samsung - Flex Duo™ 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless steel

We've owned this model range for 1 month. As a result of normal use, there is irreversible damage to the glass top. Online consumer reviews will warn you about this. We called Samsung and they describe it as cosmetic damage, which is not covered by warranty. We are still within the exchange period, so I think we are just going to get a different one. That's not as simple as it sounds because we replaced all of our appliances with Samsung products. It looks like we are going to have exchange everything as a result because we don't want mismatching appliances. So that means, best case scenario, we find comparable products at comparable prices from a different manufacturer and over the course of the next 2-3 weeks we go through the process of installing a dishwasher, microwave, range, and refrigerator all over again. Joy. The warming compartment drawer is slightly crooked and gets stuck in the out position. I called Samsung to get new parts and offered to fix it myself, since it just looked like the sliding rails were damaged during install from Best Buy. They sent the wrong parts, but I was able to correct the "getting stuck" problem, though the misalignment remains. To be fair, the product isn't all bad. The dual oven works great and heats up quickly. The design is great and clean. So much so if fact, that's it's hard to see the damage to the glass top in the pictures I provided. If you look close you will see bubbling, flecking, and smudging. If I had to put a number on it, we've used the large burner that has the damage 15 times or less. So, the product looks great and meets our needs in terms of features and performance. The quality is poor that it dwarfs the positive features. It was a nice fling Samsung, but it's time to look for a long term relationship.

We have had this product for 24 months and I am shopping this week to replace it. This product design with the double door with safety lock with storage below is great, especially in a home with small children. However, the quality of this product is terrible. In month 8 the "Black Stainless" started to flake off around the handle. Contacted Samsung and was told this was "cosmetic" and not a "problem" other than it looks terrible. If you search the net you'll find tons of claims of this same problem across all their black stainless appliances. In month 13 the top convection motor starting making a grinding noise - I contacted Samsung and as expected I was out of warranty. I attempted to order the part but had to wait 60 days due to backlog (they obviously fail often with that type of backlog for a replacement part). In month 16, my lower convection motor went out. Again, another call and replacement part ordered. This past week the "Hot Surface" light started to stay on. After some quick research I determined that it was the element switch under the glass. This model requires me to replace the entire element as the switch can not be detached. Worst thing I did was NOT buy the Best Buy warranty on this appliance. I normally do, but didn't and I kick myself for it. Stick to Samsung TV's - that's what they are good for, run from any other appliance with a Samsung Name on it.

Samsung needs to stick to electronics. Wish I had read customer reviews from https://www.consumeraffairs.com/homeowners/samsung-stove-oven-range.html before purchasing. They list 167 complaints on their ranges alone and rate them one star overall. On October 15, 2015, we replaced a perfectly good stove top that we had for over 10 years because the oven was broken. We were quite excited to have a working oven, but were quickly disappointed as it was not heating properly. Additionally, the keys on the display were hard to push, the fast boiler feature does not work, and the stove top is starting to show signs of cracking from heat (something many consumers are complaining about). A technician had to replace the display, the main board and two probes on a six month old stove . He needs to come back to fix the fast boil and submitted pictures of the cracks to Samsung Product Review to approve. Samsung claims it's esthetic and won't approve the replacement. If you look on consumer affairs site, you will see that it eventually cracks completely when you least expected. Our range is less than six months old and already has caused more issues than any of our other appliances that are over 10 years old. I suggest Best Buy take them off the floor. I forecast that Samsung is a range away from a class action law suit.

Buyers beware -- The Samsung NE59J7850WS Electric Flex Duo Range with dual doors looks nice and has neat features but may not work as designed. We purchased such a unit and being retired did not use the lower or full oven until after the warrantee had expired. When the range was installed we turned on and checked all the features it never occurred to us that the lower and full oven would heat as in did, reach the set temperature then drop the setting while the display showed the original temperature setting. As one might imagine the difference did not show up until we had guests and a large dinner in the cooking process. While Samsung has a fairly good customer support they will not stand behind their product beyond the warrantee period even when it was clearly a manufacturing defect. They will not even send out a service technician if you live in a rural area. Checking more reviews of this range we have found that the oven heating is clearly a problem yet Samsung does nothing. If you are going to purchase this product make certain you test the upper, lower, and full oven in each mode (baking and convection) by using a stand alone oven thermostat and make certain the ovens hold the set temperature regardless of what the range display shows.

Product seems very good so far. Rapid boil burner is slower than the burner beside it. I give the 2 stars due to the delivery experienced. I received an email with my time frame of 8am - noon. At 10:30 am was contacting and informed they were just then loading the truck. At 11:30 am received a call stating they would be there around 1:30 pm that they had just completed deliveries to their noon-4:30 pm customers. This upset me as I had a doctor's appointment scheduled. Had to cancel the appointment even though I left enough time for them to deliver and install given the time frame I was told of 8am - noon. Contacted the number for the delivery and asked for a credit for the installation charges on the two items I was charged installation. Was then informed they could not give that back the store would need to since it was purchased in store. They offered $25.00 gift card as appeasement. I accepted the $25.00 gift card after being told the store would need to credit the installation. Go to the store and am told the charges would need to be credited by the person I had original spoke with that gave me the $25.00 gift card. Had I have known I would not have accepted a mere $25.00 gift card on an over $3000.00 order. The associate at the store then sent an email regarding the fees to the original department who gave me the $25.00 gift card. That person when I asked for the installation fees to be credited said you accepted the $25.00 gift card. I would not have if I had known they were the ones who should have credited the installation. I asked to speak with this persons manager or supervisor and was told there was none and they were it. I highly doubt that. I will certainly think twice before I make another purchase at Best Buy that needs to be delivered. I would recommend product but not delivery from Best Buy.

Have been using / getting used to my new range for about a month. Love the styling, the ease of use, and the feeling of quality -- appears to be very well constructed. I am still getting used to the convection oven feature. Oven(s) do a good job with "regular" baking / roasting, but when baking cookies, cakes, etc., results have been inconsistent. Bought an oven thermometer to help ensure adequate temp when baking, revealing that oven temp is generally under the temperature indicated on the control panel by about 25 degrees. Also, control panel temp is optimistic re: pre-heating, indicating that desired temp. has been reached, when in fact, the oven thermometer reveals a temp. well below the set temp. For example, set oven for 400 degrees, but temp inside the oven when the beeper sounds, is actually 250 degrees! The oven will ultimately come close to the desired temp -- 375 in this case -- within 5 mins. If I baked more often, this would be of greater concern, but since that is not the case, I am adjusting my recipes to accommodate these differences. For most of my day-to-day needs, the oven is fine. I am enjoying the dual-oven feature, and find that being able to use the smaller, easier to access top oven for 90% of my cooking needs is wonderful -- which is why I chose this model in the first place!

I have a cake business and I have been trying to bake cakes in the Samsung Freestanding Flex Duo Electric Range with Dual Door. I have had it looked at, I have had it calibrated, I had to throw 8 cakes in 1 week. The single oven is great however the double oven is not. The top oven comes in 40 degrees too low and the bottom comes in 30 degrees to high. This is just with a few different degree scenarios with 350 and 425 degrees. I cannot use both ovens at the same time. I bought this oven for the double ovens specifically. I have talked to customer support and said that this is just the way it is made and the insert is not able to keep the temperatures different. This is unacceptable. This is not a double oven and consumers should know that they can not use the double ovens. Even the technicians say that it cannot be fixed and it is the product. Samsung will not give me money back and told me to deal with it. This is unacceptable and I am losing income daily due to this situation. Very unhappy customer. We used to love Samsung, every appliance and electronic in our household are Samsung.

I bought this double range from Best Buy with extra warranty. I also had them install it. I had a gas stove before with no problem.I wanted a double oven, so I use it 3 times to bake, with the top a little dry . I only had it for 5 weeks, installed in Jan. of this year. I used it Sunday night the top oven for tacos and as soon I turned it on , there were big flames in the oven. I quickly shut off the oven, open windows and my hubby came running over telling me to put a cookie sheet over the pan. I called best buy they gave me another number to call, going around circles and best buy was supposed to call me back. As of today no return call from best Buy in Salem NH. I spoke with Samsung and they are coming Thursday to look at the damage and just praying they will give another. In the mean time < I can't use the range afraid too, so we have to eat out. I am not happy for the customer service with Best Buy. I will see what tomorrow brings. In the mean time do not buy it anywhere, The installer of best Buy put in a new valve so wondering if he didn't close it and left it open for to much gas.