I have been reluctant to write this review for the fact that I really wanted this dishwasher to be a great purchase because of the amount of time spent researching dishwashers 6 months ago. I scoured several websites, asked friends and family for personal experiences, meta searched key words to highlight issues such as ‘Leaks’, ‘Odor’, ‘Clean’, etc. on the Best Buy website and I used this data to settle on 3 different brands of dishwashers; Samsung, LG and Kitchen Aid all with-in a $600-$700 price range to replace our older dishwasher whose pump was starting to fail. Purchased July 25th, 2017; first of 5 issues began on October 25th, 2017. Refund expected to arrive January 20th-20th of 2018.
In the end I felt the best decision came down to feature set, ease of use and history with previous products; well I made a serious mistake in selecting the Samsung StormWash 24” Top Control Built-In Dishwasher Model DW80K7050US.
Here are the ratings for Product, Product Manufacture, Retailer and Repair/Service company:
Product – The Dishwasher:
No doubt it is quiet, flexible in design and the 3rd rack was a major plus, but 4 months after purchase is when the ‘LC’ code of doom started and after 5 lower pump and leak sensor replacements it was time to pursue a refund through Samsung. Dishwasher Rating: Zero Stars
Product Manufacture – Samsung:
All my dealings with Samsung service have been great and after I was fed up with the continued repairs due to faulty workmanship of the product I requested a full refund of the purchase price and the taxes. Coming from the service industry I was ready for the proverbial ‘passing-of-the-buck’ to get a resolution, but to my surprise the warranty center rep had the authority to start the refund process. This process is a little time consuming and involves a few hoops but if you follow the directions on how to file the claim you will get results. I have conformation that I will receive my refund in a week after I started this process about 3 weeks ago. Manufacture rating: 3 out of 5 stars
I have been a loyal Best Buy shopper for almost 2 decades now and I cannot fault them here at all, I attempted to get a replacement at first through Best Buy, but I was outside of the 30-day return window, so I did not pursue further because I knew I would be sent to the manufacture anyway. Retailer Rating: N/A
I cannot be more than thrilled with the tenacity of the local repair center that was assisting us in this entire process. From the tech being on time every time to the follow up from the dispatcher and the frank recommendation of which dishwasher to go with after I have received my refund I could not be happier. People have told me I’m crazy and that I should be furious because the dishwasher does not work; it’s not the repair companies fault, you can’t’ fix a faulty design in a product no matter how many times you replace the parts. Repair/Service company: 5 out of 5 stars and they will have a glowing Google review as well.
In summary, buyer beware, this dishwasher has an inherent design flaw and the ‘re-designed’ version has not fixed the In summary, buyer beware, this dishwasher has an inherent design flaw and the ‘re-designed’ version has not fixed the ‘LC code of Doom’ issue where there is a phantom leak or a real leak, it is designed poorly. The tub drain to the sump pump is an interlocking piece of plastic that is sealed by faulty gasket not designed to contain fluid, in this case water, adequately.