1. Fees for any necessary parts, accessories, or permits will be charged in addition to the $49.99 for each standard in-home service. Also, a trip charge may apply for travel outside of metro areas.
2. Coverage for Drops, Spills and Cracks is also referred to as Accidental Damage from Handling (ADH) in the terms and conditions. Accidental Damage from Handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended. Please refer to the terms and conditions for a complete description of coverage and exclusions. AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
3. These are possible Best Buy Totaltech™ customer scenarios meant for illustrative purposes only. Individual experiences may vary.
Computer & Tablet Services
We'll keep your computer running like new.
Our Geek Squad® Agents can set up your new computer or tablet, and diagnose and repair any problems that arise. We also offer Protection Plans for complete peace of mind.
Computer or tablet broken or won't start? Make an in-store reservation.
Get remote help 24/7.
Many of these services are included with Best Buy Totaltech™.
As a member, you'll also get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it.
Learn more about Best Buy Totaltech™
Here's how Best Buy Totaltech™ can help you.
You're worried that your computer has a virus.
An Agent remotely accesses your device and removes malware that is causing the problem. The Agent also installs internet security software and performs a PC tune-up.3
| Remote Virus Removal |
| Remote Antivirus Software Install |
| Remote PC Tune-Up |
Shop more setup and installation services:
Many of these services are included with Best Buy Totaltech™.
As a member, you'll also get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it.
Learn about Best Buy Totaltech™
We have more than 20,000 Geek Squad Agents ready to help.
We can help you 24/7 online, on the phone, in your home, and at all Best Buy stores.
We can install or repair thousands of products, no matter where you bought them.
We offer a 30-day workmanship guarantee on all Geek Squad repairs.
Tech resources
Best Buy Is an Apple Authorized Service Provider
Need a repair and don't have AppleCare? As an Apple Authorized Service Provider, we have select stores that are certified in repairing iPhone, iPad, iPod, Mac, HomePod and more.
Learn more