Customers are saying

Customers are pleased with the easy installation, compatibility with their existing home security system, auto-lock function, and the price point of the smart lock. However, some customers have expressed concerns about the subscription requirement, occasional connectivity issues, and instances of receiving defective products.

This summary was generated by AI based on customer reviews.

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.

Rated 5 out of 5 stars
SimpliSafe Subscriber? It's A No-Brainer
Are you an existing SimpliSafe subscriber? Stop reading reviews, this is the only smart lock you need. Not a SimpliSafe Subscriber? Staaahhhhp leaving this lock bad reviews - you're ruining it for the rest of us who do pay to play! I've been on the lookout for a smart lock since moving into my current house about five years ago. I've bounced around between the Ring smart home ecosystem and the Nest smart home ecosystem, but couldn't ever commit to the right lock. I nearly pulled the trigger on the August smart lock on several occasions, but eventually got nervous having to maintain a separate app to lock and unlock the doors. Earlier this year, I also nearly bought a Yale lock due to it's integration with Simplisafe, but eventually decided against it for the same reason as August since the version that also works with Nest is not compatible with Simplisafe. Enter the Simplisafe smart lock.... As someone who was nearly ready to spend 2x-3x the cost of the Simplisafe lock for a smart lock from Yale or August, I was left trying to figure out "where's the catch" when I saw the $99 price tag on this Simplisafe lock. The functionality seemed similar to the other locks I was considering, but the native integration directly into my existing Simplisafe system was the thing that pushed my across the finish line. Finally, I could control a smart lock that played nicely with Simplisafe without having to control is from a completely new app. With an existing monitoring subscription - and yes, only with the monitoring plan - you can check the current lock status of your lock and remotely control it anywhere you have LTE or wi-fi service. Can't remember if you locked the door? Open the Simplisafe app and check. In-laws stopping by to drop off a pie? Open the Simplisafe and remotely unlock the door. Actually, better yet, set-up a personalized "in-law PIN" and receive a text message alerting you when your wife's mom enters your home unannounced via the included keypad :-) BEST FEATURES: -Does not replace your existing physical key and allows you to use the physical key as a backup in case the battery dies in the smart lock -Easy installation - includes everything (including tape to hold your existing doorbell in place during installation!) -Remote lock and unlock -Automatic unlocking of the door when your security system is turned off -Automatic disabling of security system when you enter your pin on the exterior keypad (i.e. no more running to the indoor keypad to turn off the security system before it calls the authorities) -Automatic locking of the door XX minutes after the lock is either automatically or manually unlocked (the time can be customized in settings( -Automatic locking of lock when the security system is armed -Just like the arming/disarming text messages current monitoring subscribers are accustomed to receive, you also receive a text telling you who unlocked each door via pin and which door was locked/unlocked. FEATURES LACKING: -I wish there was a way to automatically arm the security system when "lock" is initiated from the exterior keypad OTHER NOTES: To the negative reviews of this lock related to the lock requiring a subscription to the Simplisafe monitoring program to remotely lock/unlock.......STOP LEAVING BAD REVIEWS FOR THE PRODUCT BECAUSE YOU DO NOT SUBSCRIBE TO THE MONITORING PLAN. This lock is half the price of other locks and IS NOT DESIGNED FOR THOSE OF YOU WHO ARE NOT FULLY INTEGRATED IN THE SIMPLISAFE SECURITY SYSTEM. It's sort of like if you reviewed an Microsoft Surface Pen and gave it a negative review because it didn't work as expected with your Apple iPad. Note: I bought my first Simplisafe Smart lock directly from Simplisafe in September 2019 for my front door. I liked it so much that I bought a second smart lock from Best Buy in January 2020 for my garage man door.
This review is from SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black
Posted 5 years ago by FindMe
Rated 4 out of 5 stars
It functions well with strong customer support.
I have used this door lock for over 2 years now. It works well with my SimpliSafe base station. I like the auto-lock feature, when I forgot to lock the door. The outside pin pad functions well. I normally only use my phone to unlock the door, so I haven't used the pin pad too much, thus can't speak for how well the number keys fair over the years (whether the 4 digits keys would show wear and tear first or not). On the one year mark, I noticed a small crack on the zero number key, and it eventually widened to break off 30% of the number, showing the foam interior. I contacted SimpliSafe support for a replacement, and they sent me a replacement pin pad immediately for free. I've had no problem pairing the replacement up with my system and have been happy ever since. This company does stand behind their products.
Posted 4 months ago by Pandamania
Rated 5 out of 5 stars
Great smart lock
Very easy to install. This is the second one we bought (2 different doors on the house). You can either screw the keypad on or just stick it on the door. It works with your existing deadbolt. I just push lock when I leave and it locks the door; you can also use the app to lock/unlock. The Simplisafe app is easy to use.
This review is from SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black
Posted 3 years ago by JWhit