SkyBell - Wi-fi Video Doorbell - Bronze

The specs and pictures looked good. The reality was different. Here is a list of problems in their priority order: 1. Long delays in everything. Not consistent ranging from 10 seconds to 10 minutes delays in notifications of motion detection or button press. The unit does detect a person walking by the door almost immediately (light change shows that) but it starts recording with a delay so there is no chance of catching a picture of a UPS driver leaving a package, or worse a thief stealing it. I had a long talk with support and got the usual: how far is the router, try to clear cache, reboot the phone, reboot the router, soft reset the bell. Tried all. My WIFI signal is superb: Link 100%, down 50 mbps, up 8 mbps, strength -47db. Tech support guy agreed, but had no suggestions that actually worked. Even the soft reset of the unit is flaky: sometimes it works sometimes not. It took 4 attempts with support guiding me to get the reset, but delays did not go away. This one is a complete show stopper and the reason for the unit going back for a refund. 2. Support is terrible. Took several redials to even get into the wait queue, otherwise get a message "call back later." Once in a queue the wait is in tens of minutes and support is useless. 3. The Apple version of the app is slightly more stable than Android. Still no good but a bit better and faster. 4. Conversation with a person at the door (if they have enough patience to wait) is half duplex. In other words it is one person at a time. You hold "talk" button of the app and talk, but cannot hear anything the other person may say, release the button and they can talk but will not hear you. This is a $200 product in 2016! Joke. 5. Motion detection creates video clips (regardless of their useless content) which can pile up. Each must be removed individually by hand taking 5 to 10 seconds. According to support "Group delete" is a frequently asked enhancement and they are working on it. Sounds like a simple fix and the product should not have been released without it. 6. To view anything you have to hold your device horizontally. Vertical format does not work. 7. Relatively minor nuisances: no manual comes with the product - all online but the web address in the printed startup sheet is wrong. The power connection screws are tiny and too close together to a point of inconvenience. The mounting screws have Philips slots for a small screwdriver. They actually include one with the product. Good luck trying to attach the bell to wood using that or any other small screwdriver. If you do not have an existing mechanical bell but are installing this bell using a standalone power supply it requires a 10 ohm 10 watt resistor. It is just a few cents item but is not included so you have to run to an electronics supplies store. In summary: way to many problems of different scale. Not a consumer grade product. Expensive and sloppy.

Doorbell was easy to install and sync. Works 90%, picture quality is great, live view is great, motion detect works great. Except.... When someone rings the doorbell, I can't hear their voice. Sounds like the ambient noise is drowning their voice out. The person at the door can hear me. I found my issue on Skybell Q&A page but it says to contact them. HORRIBLE TECH SUPPORT.... I called twice, both times I used the feature to have a tech call me when available. Both times I get an automated call back saying no one is available to assist me at this time. Defeats the whole automated call back purpose. I submitted an online ticket a few days ago, I have not heard back. I can't decide whether or not to exchange or get money back. Ring Doorbell does not have a live view feature, maybe I'll take it back and wait for a future version. For the money, this thing should work 100%

I like this over the Ring. Ring, after 30 days you will have to paid for video. The skybell is life time. I can review my videos and the qualities is great. So far no downtime and working great.

Purchased October 2015, Died December 1016 My family Purchased a Skybell from BestBuy and initially its was great. I never realized how much I would like this addition to our home. Over the holidays the button turned red and it stopped working, no chime, no wifi connection, zero. After talking with Skybell customer service they have told me that the unit is dead. They offered us $60 off a new Skybell HD. The warranty is 1 year, so it lasted just long enough to get out of warranty and died. I'm not going back, we will add a smart doorbell/camera/intercom of some kind, but no more Skybell. If i'm going to pay $200 for a piece of tech that is only exposed to moderate temperature changes (we live in Austin, TX), no direct rain/sleet/snow (its under the eve of our front balcony) and mild use (FedEx and our kids friends) then I expect to get several years out of it. Here's a suggestion for Skybell; even if the camera and wifi die, still engineer it so that the chime works. My bell is hardwired, the previous bell on the house was 30 years old and still worked when i replaced it. Now I just have a brick next to my door...

Granted I just got this today. I was using a August Smart Doorbell before this. This device is leaps and bounds better than the August. ANYONE can set this up in a matter of minutes. It is super easy to install and setup. The video and sound are amazing! Glad I made the switch.

I bought Skybell because of free video recording in lieu of Ring doorbell. Unfortunately, the Skybell could not sync to my android app (on Nexus 6, Android 6.0.1). I returned it for a refund and got Ring instead. Ring worked for me.

I received my skybell last week and installation was a simple 5-7 min process including set up on my iPad. I like it so far but my wife loves it. My favorite feature is the amazing color night view. My wife's is the color pic button to match our custom front door. We are very happy so far.

easy installation; easy to use; good for travelers