Smart Choice - Semi-Rigid Dryer Vent Kit Required for Hook-Up - Silver

First of all, I would like to say that none of my complaints about the W/D I purchased have anything to do with Best Buy. They did their very best to make me happy with my purchase, even to the extent of exchanging the first ones I purchased for the Samsung I have now. My only complaints about the Samsung washer and dryer I purchased are common to all the w/d available on the market today. I would have liked to have one with an Air Fluff setting on the dryer, but my budget wouldn't allow another $100. After using the one I purchased, I realized the Wrinkle Release setting at the end of the cycle could be reset to continue. I always used the Air Fluff on my previous dryer at the end of any cycle with clothing to give me a chance to hang my clothes on hangers to prevent wrinkles. The Wrinkle Release setting does continue with some heat which I would prefer not to have. As for the washer, I don't like the Locked setting on the wash and rinse cycles, but I can use the Pause setting to open the top, briefly. The wash settings are not true to their label. I do wish there was a Tepid water setting or a way to adjust the H/C water to a Tepid setting. That is the setting I used most for all my clothes on my W/D that I left in my house. The Hot setting on my Samsung is definitely Hot and the Cold is absolutely Cold; however, the Warm is too hot for most clothes (except for heavily soiled work clothes) and the Eco-warm is not Warm at all, it's Cold. It does seem reasonable to expect that the settings would provide the temperature water on the label, instead of something totally different. I have never felt clothes or anything else comes as clean in cold water as they do in tepid water. My last Washer and Dryer were made by Kitchen Aid and were the best appliances I've ever own in the 53 yrs. I've owned W/D. I intensely dislike the fact that the PC police have to dictate the way we wash and dry our clothes. It's my fault for selling those appliances when I sold my house. I could have brought them with me to my apartment but this complex provided W/D and I thought they would be adequate for my needs. They weren't; consequently I purchased my own. I don't mind so much that they (the PC police) dictate how much water we use in the washer, but I'm not sure in all cases it is enough to clean adequately. I do appreciate all the assistance Best Buy and Geek Squad gave me in this purchase process. It was a pleasure to deal with them and I appreciated very much all the assistance they gave me with the purchase and delivery of my W/D. I would definitely purchase items from Best Buy again! Their customer satisfaction was superior!

While there was nothing inherently wrong with the dryer vent kit which was a required purchase from Best Buy, the first installers (Geek Squad), who couldn't do install until ten (10) days after purchase, advised that we needed a new electric outlet AND that the vent kit (again required purchase) may not fit. After replacing the electric outlet and assuring the adequacy of the outside venting for hose attachment, the second installers (again 2 Geek Squad) came a week later and quickly said they couldn't hook up vent kit because it was too short and elbows wouldn't fit in tight space at outside outlet. They advised us to shop on line for longer hose vent kit in same brand as required Best Buy purchase, or another if necessary. Raised questions about honoring warranty with such changes, and also additional time and expense on my part. At this point I called the store appliance rep from whom we'd made the washer/dryer purchase. He responded quickly and efficiently by setting up an appointment late the same day with an independent appliance service contractor at Best Buy expense to do the installation. Interestingly he merely connected aluminum vent hose directly to the outside vent with ring clamp and aluminum heat tape, used the elbow connection for the dryer itself, and connected a new length of aluminum vent hose to the one provided with foil heat tape. The entire process took about 30 minutes. Best Buy needs to seriously evaluate their methodology for installations.

I purchased a new LG washer and dryer a couple months ago and had it installed by the Geek Squad. The washer was malfunctioning on the first wash and had to be replaced. When the washer was replaced, something happened to the dryer and it had to be replaced. The original washer I purchased had been discontinued, so I had to get another version that does not match the washer. Also, they wanted me to pay the difference for the "upgraded" dryer. After complaining on why this was not acceptable, they conceded to eat the cost. When they came on yet another day to replace the dryer, they did not hook up the dryer to the waterline for the steam function to work. They returned yesterday for a fourth time to fix this issue. When they left, I had a minor meltdown because the washer didn't work. Luckily, it was just that they had not turned the waterlines back on. This has been the most frustrating purchase ever. I was out multiple days of work and so much time. All of my experiences talking to people about this problem were flippant at best. I will not be using Best Buy, Geek Squad, or any LG product in the future.

My dryer is in an upstairs laundry closet that was just built so it is designed for modern appliances. Upon ordering my dryer the salesperson informed me I must order this vent for the install. On installation day, the installer stated the dryer would have to sit 18inch from the wall to use this vent (obviously not allowing the appliance to fit in the closet). He suggested I buy a flexible vent and have them come back to reinstall it - but that great part is that Best Buy doesn't sell a flexible vent. The installer ended up improvising and getting the dryer to fit but it's clear there is an issue somewhere if Best Buy installers are recommending something Best Buy doesn't sell. I would highly suggest Best Buy invest in more installation options and have those options on the truck so installation personnel can troubleshoot installs and prevent multiple visits. I would have had no problem paying for additional materials to get the install right the first time.

When my Ex and I built houses, we always included a vent inside the house. This was simply good customer service for the new homeowner. However, that would be a liability now. Most of us are replacing dryers and already have vents installed. However, this is not now a good thing. In order for Best Buy to install the dryer, this vent must be purchased. It is a governmental law that Best Buy simply follows. They do have that it is a required purchase in their heading on this product. I am writing this review only to alert people that this is not merely a suggestion. You HAVE to buy this from Best Buy or you WILL NOT get your dryer installed. It is sad (IMHO) that perfectly good vents are not able to be re-used. Everything is fine with the vent. Installation went smoothly, and I have no issues with the operation. I rated this as poor because it is a governmental law and a poor rating will stand out more than a four or five star rating. I simply want to let people know of this additional purchase that is mandatory for installation.

The vent looked good, but the Best Buy installer crushed the tube during installation and didn't tell me. He also failed to turn the gas valve back on. In order to use the dryer I had to pull out the washer and reach behind the dryer to turn the gas valve on. While doing this I noticed the vent had been half way caved in during the installation. I called the Geek Squad since I have a service contract, but they refused to send someone to fix it. Instead they tried twice to transfer me to the warehouse that they said should handle the repair. I was transferred into oblivion the first time, and the second time I was assured the Geek Squad would stay on the phone line until I was put thru to the warehouse. Thirty minutes later I was still listening to the message about how great Best Buy is, NOT! It still needs repair. I'm just curious to see if anyone actually reads any of these reviews at a Best Buy and will take action. I doubt it.

It works as supposed to.Its behind the dryer so you dont see it . The only problem I had with it was I purchased the kit with my order for washer, dryer, pedestals, and all connections needed for installation. When the installer who also delivered the stuff told me best buy forgot to give him the vent kit, but if I wanted to purchase one he had in the truck it would be an additional 61.00 as per his boss but best buy would reimburse me cause it was their mistake.I went to the store and was told I didnt pay the extra to best buy store so I should call 1 888 besr buy. I called them and explained and they said they cant help me cause I didnt pay them so they spoke to the installer and he was going to call me right away to make it right. That was last week and havent heard yet.I think best buy is respondsible being I paid best buy 139.99 for the install not the guy they sent so they should take care of working it out with the installer they sent and they should reimburse me. That was the only issue with vent kit but it really bothers me when I spent over 2000.00 for the order and waited over a month and one other botched delivery on the original delivery date.

Very disappointed with Delivery team and customer service for Best Buy Deliveries. Sales associates were awesome but when it came time to receiving our Front Loaders, the delivery team were not professional and they refused to set up the Washer and Dryer so the doors would not open into each other. Also they put our old dryer vent on our new Front Loader Dryer! We still have not received an explanation for why they didn't install it and have made many phone calls to get it installed. We had it set up twice and no one called the day before for a time schedule. Best Buy should have better customer service. Our washer manual was washed by the delivery team because they did not know it was inside the washer when they did a test run. We never received our drying rack, one pedestal came with a big dent in the side, and they never installed the new drying vent kit which we paid for! I am a elite member however this customer service has been horrible!!