Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 5 out of 5 stars
Great headphones!
I've used these for several days now in different environment, and purchased for $199 (for the "full price" of $350, the MX3 would be better) I can say for the price I paid, there are no better headphones- * Sony app works well on my Moto G5 Plus and on my wife's Pixel3 * Noise cancelling- excellent! Also like the "opposite feature" in that you can intentionally amply your surrounding, which is great for some situations (DID YOU HEAR ME !! YES WIFE!) The Sony app does let you customize a lot of settings, including the Noise Cancelling (NC) amount in different situations. Also the equalizer function is nice. Now, plugged in as a set of wired headphones..... oh boy. These are great for that purpose. Keep in mind that you can buy better sounding headphones that will be permanently wired, but they will not be noise cancelling. Turning them on, turning on NC, or not using it- does not affect the audio quality. KEEP IN MIND that while used as a wired headset, there is no more Sony app to help you- you're at the mercy of your source! I'm finding myself jamming out more on the work computer and home computer while connected with a wire. In summary- IF YOU CAN GET THESE FOR THE $199 PRICE SOMEHOW DO IT!! However, if you cannot, for $350 I did try on the MX3 in store, and they were more comfortable- with larger earpads.
Posted 6 years ago by Cheerwhiner
Rated 5 out of 5 stars
Great Headphones
I like all the options built into this set. Long battery life Great sound. Just what I wanted in a set of headphones.
Posted 7 years ago by Dave
Rated 5 out of 5 stars
The New King of Noise Cancellation
Let's be real: if you're looking at these headphones, you've also researched the Bose QC35. I've now used both and I've grown to love them each in different ways. Here's my take on the Sony WH-1000XM2 headphones: BUILD QUALITY AND COMFORT (4 Stars): - Sturdy build quality. The black version has a gun metal finish that looks really sleek. The headphones feel substantial and don't squeak or make any noise when you flex them. - The plush padding around the 1000XM2's ear cups is very soft, but it's not as plush as the QC35's ear cups. Furthermore, the QC35's ear cups seem to stay cooler for a longer period of time compared to Sony's. - Compared to the QC35s, the 1000XM2s have smaller ear cups. If you have larger ears, the 1000XM2s may not encase your whole ear and the part of the ear cup might rest on your ear lobe. - This will vary from person to person, but I prefer the feel of the QC35s on my head over the 1000XM2s. The QC35s feel lighter and offer more padding on the headband. But the 1000XM2s are also very comfortable -- just not AS comfortable for me. - Advantage: Bose, but I've used the Sony 1000XM2s for many hours and they never felt uncomfortable or annoying. NOISE CANCELLATION (5 Stars): - The 1000XM2s offer several two of noise cancellation: Normal and Ambient Sound. With Ambient Sound mode switched on, you can choose to allow some external sounds to filter into your music so you're not completely cut off from the world. Likewise, you can also choose to allow only nearby voices to come through. - All modes work perfectly, and it's by far the best noise cancellation I've ever experienced from any headphones. The QC35s are great, but the amount of customization offered by the 1000XM2s brings noise cancellation to a whole new level. - There is a button on the left ear cup that allows you to quickly adjust the noise cancellation settings. - Advantage: Sony, mainly because of the incredible level of customization that is offered. FEATURES AND OPTIONS (5 Stars): - Sony offers an app called Headphones Connect for iOS and Android that offers noise cancellation control, sound position control, equalizer settings, and much more. By comparison, Bose's app doesn't offer nearly as much control. - The 1000XM2s have a feature called Quick Attention, which is probably my favorite part of these headphones. If someone starts talking to you and you want to hear what they're saying without pausing your music or taking the headphones off, you can simply cover the touch pad of the right ear cup. The headphones will automatically lower the volume, reduce noise cancellation, and allow you to hear the voices and sounds around you. I love it and it's great for being able to talk with a flight attendant or seatmate on the plane. - The QC35s use a standard 3-button setup for volume and device control. On the 1000XM2s the entire right ear cup is a touch pad. You swipe up or down for volume control, left or right for track control, double-tap to play or pause, and a long press to activate Siri/Google Assistant. It's extremely intuitive and easy to use. - Battery life on the 1000XM2s is rated at 30 hours, compared to the 20 hours of the QC35s. - Advantage: Sony -- better control and customization, Quick Attention, easy-to-use touch pad, and better battery life. Hard to argue with any of that. SOUND QUALITY (4.5 Stars): - I'm no expert on audio quality or "highs" vs. "lows" and all of that lingo. But to me, the 1000XM2s sound excellent. Out of the box, they seem to deliver a bit too much bass for my taste, but that was easily adjusted through Sony's app. Vocals are clear and crisp. - Vocal and instrument separation is also great. Percussion instruments are not drowned out; vocals sit nicely in the foreground of music. - Apart from the increased bass on the 1000XM2s, sound quality between the two headphones is very comparable. And I'm sure many people will appreciated the punchier bass on the 1000XMs. - Advantage: TIE, at least for me. ACCESSORIES (5 Stars): - Sony gives you: a hard travel case, a 3.5mm aux cable for a wired connection, a micro-USB cable for charging, and an airline adapter. All of the accessories are of a sturdy, premium quality. - Bose gives the same accessories, but with the new QC35II model, they appear to have removed the airline adapter. I've never used it anyways, so not a huge loss. - Advantage: TIE. OVERALL: Sony has delivered an amazing pair of headphones. The noise cancellation is arguably the best in the business. The level of customization offered is great for audiophiles. Additions like the touch pad and Quick Attention make these stand out even more in a crowded market. However, compared to the QC35s, the comfort of the 1000XM2s leaves something to be desired. Bottom line: if comfort is your main concern, try on the offerings from Bose and Sony before committing to a purchase. If cutting-edge features and noise cancellation are important to you, you can't go wrong with Sony's WH-1000XM2 headphones.
Posted 8 years ago by ryanmcv