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Sony - 1000XM2 Premium Wireless Noise Cancelling Headphones - Gold

Enjoy your favorite playlist in peace with these Sony headphones. The 40mm dome drivers surround you with clear, dynamic audio, and the noise-cancelling technology blocks out unwanted sounds to provide a better listening experience. These Sony headphones have a battery life of up to 30 hours for extended jam sessions.

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    What's Included

    • Sony WH-1000XM2
    • Carrying pouch

    Ratings & Reviews

    Overall Customer Rating:
    94% of customers would recommend this product to a friend (880 out of 942)



    Gives you the power to tune in and out of your music at a touch.

    DSEE HX™

    Upscales compressed digital music files, bringing them closer to the quality of High-Res Audio.

    Ambient mode

    Smart listening feature automatically adjusts to your surroundings and activities.

    Quick Attention Mode

    Effortless conversations without taking your headphones off.

    Hi-Res Audio

    Hear music that stays true to the original recording with Hi-Res Audio. Optimized for Hi-Res Audio, S-Master HX™ reduces distortion and allows you to enjoy all the subtleties in your music.

    Google Assistant enabled

    Get answers from your built-in Google Assistant, and control your phone's voice assistant with a quick touch*.

    Bluetooth 4.1 interface with NFC (Near Field Communication) technology

    Enables simple pairing and wireless streaming with compatible devices from up to 33' away. Supports HFP, HSP, A2DP, AVRCP and LDAC Bluetooth profiles.

    Rechargeable battery

    Offers up to 38 hours of use on a charge.

    Built-in microphone

    Enables simple hands-free chatting via a compatible device.

    Noise cancellation

    Effectively blocks out distracting background noises, so you can enjoy a focused, immersive sound environment.

    Over-the-ear design

    For a secure fit.

    3.5mm connector

    Enables flexible connection options.

    40mm drivers

    Deliver powerful sound.

    4Hz - 40kHz headphones frequency response

    Along with a 50Hz - 8kHz microphone frequency response ensures faithful sound reproduction.

    46 ohms impedance

    To efficiently conduct power.

    103dB/mW sensitivity

    Provides powerful audio.

    Carrying pouch included

    For easy portability.

    *Update of Firmware and Sony | Headphones Connect App is needed. Google Assistant app needs to be installed on iPhone.

    Customer rating

    Rating 4.7 out of 5 stars with 942 reviews

    would recommend to a friend

    Expert rating

    Rating 4.7 out of 5 stars with 12 reviews



    • Rating: 5 out of 5 stars

      Best Noise Cancelling Headphone, PERIOD-Full Stop!

      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member
      • Top 1000 ContributorTop 1000 Contributor

      I was going to bust out my thesaurus and drop a bunch of $.50 words that all mean awesome, fantastic, outstanding, superlative, etc... but I decided to spare you (I could have gone on for several paragraphs). I have always had a love/hate relationship with noise cancelling headphones. I have always loved the IDEA of having them, but every pair I have ever tried or owned I ended up hating very quickly. With the Sony WH-1000XM2s, I finally have a love/love relationship. My issue with noise cancelling (NC from now on because otherwise I'm going to be typing too much), has always revolved around two things: 1: The 'pressure' you get from the NC signal. I could never wear a pair of these type of headphones for more than an hour before it would feel so uncomfortable on my eardrums that I had to rip them off my head. 2: What NC does to music. I'm an audiophile, and while I understand the give and take with ANY headphone, the wholesale slaughter of the songs I know and love just made me upset while I was wearing them. While I wasn't being distracted by office noise or engine sounds, I could never really concentrate on what I wanted because I would always get caught up in the changes to the sound of my favorite tracks. Now this isn't any different than hating the sound signature of certain brands of headphones but with NC headphones it was guaranteed to happen. The Sony WH-100XM2s are the FIRST headphone that addressed both of those problems and didn't just make it so they were OK, it blew both of those problems up, to where they don't even exist on any level for me. I had heard some spectacular things about the first iteration of these headphones and some short sessions listening in the stores was always good but not a REAL test, so I had a very hard time deciding whether or not I wanted to risk getting burned again. When the early reviews of XM2s came out and said that they blew the first generation away, I knew I had to give them a shot and boy am I glad I did. While going through my 4-hour headphone test (I told you, I'm an audiophile), I didn't feel the need to rip these off my head once due to ear pressure. They did get a bit hot but that is to be expected with many headphones that use a leather/protein leather covering for their earpads and that are also closed back. My longest stretch with them now is six hours while at work, and while they did get popped off for short runs away from my desk (a little rude to talk to co-workers while keeping headphones on, or so they tell me), for the 97% of that time, they were on my head. They also didn't feel as hot, now whether that is because of the short breaks or the fact that it is like an icebox in my office, I don't care because they are going to spend most of their life in the office. I have someone who listens to their music JUST loud enough to bug the rest of us but not enough for us to enjoy with them (her music taste is pretty bad anyway). I also have a couple of people who eat their lunch over a period of two hours and I would swear that they were polishing off a bag of chips (family sized, not individual sized) every day. Oh, and they both chew with their mouth open! As for the sound quality, I ran them through my battery of tests including my list of songs from every genre listening for all the subtle cues I know are there (singer taking a breath, catching some background conversation in the intro/outro). I also use the Sound Check and Dr. Chesky suite of headphone/speaker testing tracks to run them through the frequency sweeps and the tracks specifically recorded to test depth, spatialization, atmosphere, transparency, and presence. Also, I can determine the 'tightness' of the bass or if the headphone displays any sibilance. It may sound like a lot, but I have owned some seriously expensive headphones in the past and when you are dropping that kind of coin on a headphone, you want to be sure. So, my suite of songs are as follows: Queen - Bohemian Rhapsody (because this song has everything) Massive Attack - Teardrop (nice blend of bass and highs) Enya - Caribbean Blue (perfect for voice and presence) Beastie Boys - Brass Monkey (it is a mix of a lot and it is kind of 'sloppy', you will notice with good headphones but not bad ones) Jimi Hendrix - All Along The Watchtower (great punch and highs, as well as a lot of back and forth between left and right channels, plus it's Jimi) Gladiator Soundtrack - Now We Are Free (again a wide range but really great for sibilance, which by the way is an over-exaggeration or sharpness to the 'S' sound) Ottmar Lieber - Barcelona Nights (perfect for checking that notes sound clear, precise, and sharp. The speed of the flamenco guitar can make some headphones sound a bit muddy when the notes kind of blend) Led Zeppelin - When the Levee Breaks (Robert Plant can really test a set of headphones) Def Leppard - Pour Some Sugar On Me (purely for the visceral response you get with the screaming guitars and drums) I've got a lot more in my list but that is a good sampling if you want to do a test yourself. Across the board, the Sony's did a fabulous job and in fact, some of the songs I feel sounded better with the NC on vs. off. The Sony's have a pretty pure and clean sound with the NC turned off and can actually sound a bit sharp and sibilant but the NC adds a bit of warmth to the track that kind of mellows those out. I prefer this since I tend to be pretty sensitive to the higher frequency range and Some Songs Send Shooting Screaming pain into my ears with certain brands of headphones. In addition bass seems to be tight and well controlled and not 'flabby' at all, with plenty of 'punch' that I would kind of expect from them and especially from a closed back set. As for the noise cancelling, these do an extremely good job, and while it may not be the freakishly quiet you may get from Bose, I actually prefer the Sony system, because they don't cause my eardrums to ache and it sounds more natural. The ambient mode is good for just knocking down some major noise while still being able to keep your wits about you. In the end though, they are going to help me keep my job that I love because I won't be choking the life out of some of my office-mates (a win - win for everyone). The iPhone app for the headphones lets you do some neat things such as optimizing the NC settings just for you by sending out a series of tones and then detecting how they come back and with that information the software can come up with the best way to maximize the noise cancelation. You can also add some 'surround' features but I will never use this feature because it does some really weird things to the music and to me none of the settings really approximates the set-up it says it is. The headphone controls are sharp, intuitive, and very responsive. It is really easy to raise and lower the volume, switch tracks, and even answer the phone. The built in mic also does a great job and my wife said I sounded better than just talking into the phone. The 'Quick Attention' feature also works well when you just put you hand up to the right ear cup and the music pauses so you can talk to someone quickly and then can go back to your music. I have only one gripe about the headphones and that is the case. While I love how compact it holds everything, I would really have liked an internal storage area for the cables. There is a little slot in the divider between the ear cups for the airplane adaptor (which I haven't used in YEARS) but no place for the cords. There is a little pouch on the outside but that kind of ruins the nice and compact shape of the case if you just shove the cords in there. That is seriously my ONLY complaint and that is such an incredibly minute detail, that I contemplated leaving it out but I didn't want this to be too positive! Anyway, these are fabulous noise cancelling headphones, and even just headphones in general. They beat the heck out of some wildly popular brand that all the kiddies seem to love but really are all hype. They even beat the heck out of some headphones that are several hundred dollars more than these. The fact that Sony took what were already very highly reviewed headphones, amped them up even more and also dropped the price by $50, makes these a no brainer. Seriously, these should take over as THE flagship noise canceling headphones over Bose. It's not even a question in my mind.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Sony has seriously knocked this out the park!

      • My Best Buy® MemberMember

      If you are familiar with the Sony MDR-1000x you are aware that those were widely regarded as the best wireless noise cancelling headphones you can buy. They were an interesting mixture of cutting edge technology, superb sound and functionality. The 1000x gave you the ability to quickly hear your surroundings with a simple palm cup gesture on the right side of the headphone which became invaluable to a lot of people including myself. The noise cancelling was a first to truly challenge the throne Bose's headphones have sat on for years. Some said the 1000x's were better, some said the Bose QC35 was better, but honestly at the end of the day, the 1000x had stunning noise cancelling. Not only can you be transferred away into a silent cocoon as you ride the train or bus to work, you can also reverse that with ambient sound to hear everything around you or primarily just voices if you prefer. There is also the noise optimizer which allows the headphone to analyze your hairstyle, head and ear anatomy, whether you are wearing glasses or not and now with the 1000xm2, pressure levels around you to ensure the perfect audio experience regardless of your surroundings. With the new 1000xm2, everything that made the 1000x so stellar has remained; however, flaws have been fixed. One of my main gripes with the 1000x was the poor microphone for calls. It did not have noise cancelling for the microphone and as a result everything around you was piped into your audio going towards to people on the other end of the phone call. This resulted in constantly being asked "are you in a tunnel?" "I can't hear what you're saying, it's too loud where you are"... Thankfully the 1000xm2 has "secretly" fixed this issue and now you are crystal clear when speaking over the built in microphone for calls. Another grip was that the inner lower part of the headband would crack even after normal usage. I can't judge yet, but the new material on the 1000xm2 do seem more durable and also aesthetically more pleasing with a gunmetal look as opposed to the pure black of the 1000x. As for sound, I honestly don't hear much of a difference and I am not disappointed at all because the 1000x already sounded superb. Noise cancelling also seems to perform roughly the same with the same very, very faint hint of white noise from the noise cancelling processing. As soon as music is played at even the lowest volume you won't hear it anymore. There is a new pressure optimizer that detects the air pressure levels around you. This is great for when you are 20,000ft in the sky flying to another destination as this will alleviate any deviations from the sound that can be caused by this. However, if you are usually always at ground level, it wont make a difference to you. This extra analyzation is summoned during the noise cancelling optimization that can be performed by pressing and holding the now duo button responsible for both noise cancelling and ambient sound. Also, through the new app you can summon the optimization. The same touch control interaction allowing volume up and down, play and pause, skip forward/fast forwards, skip backward/rewind, voice assistant activation, call pick up/hang up and transfers remains but it does seem more responsive. Also, the texture of the cups are more tactile and feels more grippy as you swipe you fingers across it. The new Sony headphone app shows you the headphone that is currently connected as well as the battery life and what current bluetooth codec is being used. Also, it displays Sony's DSEE status and if it is active or not. DSEE claims to restore some of the lost upper treble presence and detail lost by lossy audio codec compression. I am not sure I hear a difference, but I don't hear any audio quality degradation keeping it on so why not leave it on I guess. Also in the app you can control spatial cues and surround sound presets as well as tinker with an EQ that has presets along with the ability to customize your own. You can also toggle on how the ambient sound feature works when activated. You can switch between running, walking, sitting or on a vehicle or let the app have access to your phone's accelerometer and adjust automatically. Another cool thing the apps allows is the ability to put the 1000xm2 into a sound quality or stability mode. Sony bluetooth headphones can do this already, but through button patterns on the headphone's themselves. Sound quality mode forces the headphones to connect via the best bluetooth codec the headphone and source itself can support together. Stable connection mode resorts the headphone to SBC bluetooth which offers not optimal sound, optimal connectivity strength. The accessories included are a standard 3.5mm to 3.5mm cable incase you want to go wired in the event that your battery dies. A micro USB cable is also included for charging. In terms of charging... You can get 70 minutes of use from only 10 mins of charging now and the battery lasts a whopping 30 hours with everything turned on. A 50% increase over the 1000x... Nice! As you can see, Sony really sealed the deal on this one. I don't see any reason to get the new Bose QC35 II or Beats Studio Wireless 3 or anything else out now over the 1000xm2. If you are pondering on whether to purchase these, just stop and buy them now. You will not regret it!

      I would recommend this to a friend

      • Brand response


        Hi Danny, we appreciate you taking your time to provide us your feedback about the new headphone. We are glad that the unit's design, performance, and quality meet your expectation. Thank you for choosing SONY! -Erin sony_US

    • Rating: 5 out of 5 stars

      The New King of Noise Cancellation

      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member
      • Top 250 ContributorTop 250 Contributor

      Let's be real: if you're looking at these headphones, you've also researched the Bose QC35. I've now used both and I've grown to love them each in different ways. Here's my take on the Sony WH-1000XM2 headphones: BUILD QUALITY AND COMFORT (4 Stars): - Sturdy build quality. The black version has a gun metal finish that looks really sleek. The headphones feel substantial and don't squeak or make any noise when you flex them. - The plush padding around the 1000XM2's ear cups is very soft, but it's not as plush as the QC35's ear cups. Furthermore, the QC35's ear cups seem to stay cooler for a longer period of time compared to Sony's. - Compared to the QC35s, the 1000XM2s have smaller ear cups. If you have larger ears, the 1000XM2s may not encase your whole ear and the part of the ear cup might rest on your ear lobe. - This will vary from person to person, but I prefer the feel of the QC35s on my head over the 1000XM2s. The QC35s feel lighter and offer more padding on the headband. But the 1000XM2s are also very comfortable -- just not AS comfortable for me. - Advantage: Bose, but I've used the Sony 1000XM2s for many hours and they never felt uncomfortable or annoying. NOISE CANCELLATION (5 Stars): - The 1000XM2s offer several two of noise cancellation: Normal and Ambient Sound. With Ambient Sound mode switched on, you can choose to allow some external sounds to filter into your music so you're not completely cut off from the world. Likewise, you can also choose to allow only nearby voices to come through. - All modes work perfectly, and it's by far the best noise cancellation I've ever experienced from any headphones. The QC35s are great, but the amount of customization offered by the 1000XM2s brings noise cancellation to a whole new level. - There is a button on the left ear cup that allows you to quickly adjust the noise cancellation settings. - Advantage: Sony, mainly because of the incredible level of customization that is offered. FEATURES AND OPTIONS (5 Stars): - Sony offers an app called Headphones Connect for iOS and Android that offers noise cancellation control, sound position control, equalizer settings, and much more. By comparison, Bose's app doesn't offer nearly as much control. - The 1000XM2s have a feature called Quick Attention, which is probably my favorite part of these headphones. If someone starts talking to you and you want to hear what they're saying without pausing your music or taking the headphones off, you can simply cover the touch pad of the right ear cup. The headphones will automatically lower the volume, reduce noise cancellation, and allow you to hear the voices and sounds around you. I love it and it's great for being able to talk with a flight attendant or seatmate on the plane. - The QC35s use a standard 3-button setup for volume and device control. On the 1000XM2s the entire right ear cup is a touch pad. You swipe up or down for volume control, left or right for track control, double-tap to play or pause, and a long press to activate Siri/Google Assistant. It's extremely intuitive and easy to use. - Battery life on the 1000XM2s is rated at 30 hours, compared to the 20 hours of the QC35s. - Advantage: Sony -- better control and customization, Quick Attention, easy-to-use touch pad, and better battery life. Hard to argue with any of that. SOUND QUALITY (4.5 Stars): - I'm no expert on audio quality or "highs" vs. "lows" and all of that lingo. But to me, the 1000XM2s sound excellent. Out of the box, they seem to deliver a bit too much bass for my taste, but that was easily adjusted through Sony's app. Vocals are clear and crisp. - Vocal and instrument separation is also great. Percussion instruments are not drowned out; vocals sit nicely in the foreground of music. - Apart from the increased bass on the 1000XM2s, sound quality between the two headphones is very comparable. And I'm sure many people will appreciated the punchier bass on the 1000XMs. - Advantage: TIE, at least for me. ACCESSORIES (5 Stars): - Sony gives you: a hard travel case, a 3.5mm aux cable for a wired connection, a micro-USB cable for charging, and an airline adapter. All of the accessories are of a sturdy, premium quality. - Bose gives the same accessories, but with the new QC35II model, they appear to have removed the airline adapter. I've never used it anyways, so not a huge loss. - Advantage: TIE. OVERALL: Sony has delivered an amazing pair of headphones. The noise cancellation is arguably the best in the business. The level of customization offered is great for audiophiles. Additions like the touch pad and Quick Attention make these stand out even more in a crowded market. However, compared to the QC35s, the comfort of the 1000XM2s leaves something to be desired. Bottom line: if comfort is your main concern, try on the offerings from Bose and Sony before committing to a purchase. If cutting-edge features and noise cancellation are important to you, you can't go wrong with Sony's WH-1000XM2 headphones.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Excellent headphones~!! Touch Control is awesome~

      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite MemberElite Member
      • Top 50 ContributorTop 50 Contributor

      ======= Summary ======= The Sony 1000XM2 headphones are excellent~! It delivers great sound, dynamic range, punchy bass, and spectacular Active Noise Cancellation (ANC). The Sony "Headphones" app allows for great customization for your musical needs. ======= Design & Comfort ======= I have the black and gunmetal 1000XM2 and it looks great! It's sleek and modern-looking with great comfort. The ear padding is foamy and soft and didn't cause any long-term fatigue or discomfort. The clamping force is just right - not too tight and not too weak. The earbuds easily pivot and twist so you can easily stow it away in its soft-touch hardshell carrying case. Very convenient. ======= Controls ======= All the buttons and gesture-based controls are easy-to-use, well-placed, and intuitive to figure out. On your left earmuff, you have the NFC module that allows for quick connection to your smartphone or device. Just place the back of your smartphone over the NFC symbol and you'll be connected in no time. You'll also find the Power button as well as the Noise Cancellation (NC) button. By pressing & continuing to hold the Power button after the unit has been turned on, you can set the 1000XM2 into bluetooth pairing mode. Pressing the NC Button will toggle the Noise Cancellation between different modes - Ambient Sound On, Ambient Sound Off, Noise Cancellation On. My FAVORITE control feature of the 1000XM2 is the gesture controls located on the right earmuff. I love how I can swipe Up or Down for volume control, swipe Left or Right to skip tracks, Double-Tap to pause the music, and cup the right earmuff with the palm of my hand to allow ambient noise to come through (Sony calls this the Quick Attention Mode). There is hardly any lag entering and exiting the Quick Attention Mode and I find this feature to be very helpful and thoughtful. This is a killer feature I hope other manufacturers can copy because it's so intuitive and useful. ======= Audio Quality ======= The Sony 1000XM2 delivered excellent sound in all the different songs I've played - rap, hip hop, rock, instruments, vocals, country, choir, etc. Bass is GREAT and the 1000XM2 can deliver it in a deep and rumbly manner. It also feels punchy and visceral. Also excellent are the vocal separations, dynamic range, spatial distribution and balance, and the little details in the instruments. To achieve this level of hearing satisfaction, however, I did have to tweak the 1000XM2 inside Sony's "Headphones" app first. Here is how I have my 1000XM2 configured: * Adaptive Sound Control = Off * Ambient Sound Control = On * Noise Cancelling Optimizer = Ran through the setup process to optimize for my head physiology * Sound Position Control = Off * Surround (VPT) = Off * Equalizer = Off * Sound Quality Mode = Priority on Sound Quality * DSEE HX = Off Once I setup my 1000XM2 with the settings above, the sound quality became great. The initial out-of-the-box sound was just so-so and sounded worse than my Bose QC35 Series II headphones by a noticeable margin. After the configuration, both headphones sound equally great now and I cannot really distinguish between them. I was surprised by what a huge difference it made in audio quality just by adjusting a few settings inside the app. ======= Noise Cancellation ======= Sony's active noise cancellation (ANC) is very good. In fact, it performed better for me than the Bose QC 35 II in certain circumstances. When it comes filtering out the usual noise makers such as trucks driving by, idling car engine sounds, lawn mowers, and ambient animal sounds, both headphones filtered them out equally well. But when it came to filtering out higher-pitched voices (like my 2-yr-old toddler girl and the cartoons she watches on TV), the Sony 1000XM2 performed better. I also did not experience any weird "delayed voice echos" on the 1000XM2 that I experience on the QC 35 II. If you want to customize what sound types get filtered out by the ANC while letting certain sounds to come through, you can configure it inside Sony's "Headphones" app. What worked the best for me was to set Adaptive Sound Control to Off and Ambient Sound Control to On (with "Focus on Voice" not checked off). Overall, Sony's ANC implementation was quite impressive and worked very well. ======= So is it any good? Is it a good buy? ======= Most definitely~! With the 1000XM2's great design, build quality, comfort, excellent audio quality, superb ANC, and its super-convenient touch gesture controls, I consider it to be the best wireless BT headphones on the market right now.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Sony's Premium NC Headphones Cancels Competition

      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite Plus MemberElite Plus Member

      Sony WH-1000XM2 Wireless Noise Canceling Headphones - Black Premium Bluetooth Headphones w/Impressive Sound/NC Quality OVERALL: These are premium over-the-ear headphones that provide both excellent sound quality & excellent noise canceling (NC). They’re worth every penny of the modest investment required to purchase them. UNBOXING: I felt like I was opening a box that contained a nice piece of jewelry. Sony’s packaging set my expectations high from the start, & I wasn’t disappointed. This is my 3rd pair of Sony wireless headphones, & these are by far the most impressive. They’re beautiful, sleek, & understated, w/a finish that looks like a cross between gunmetal gray & black nickel. In addition to the ample padding, Sony upgraded the materials used for the headband & ear enclosures, resulting in a most comfortable fit, even after many hrs. of use. SOUND QUALITY: Sony’s Smart Listening w/Adaptive Sound Control auto-detects your activity, whether you’re flying, riding on the train or in the car, walking, or just waiting. Then it adjusts the ambient sound settings to ensure a fully immersive sound. For example, when I walk at the local college track, I can enjoy my music & podcasts while simultaneously maintaining awareness of everything & everyone around me, incl. other walkers/joggers who’re approaching from behind. And when I’m working on my laptop or my phone at the airport, I can still hear important boarding announcements w/reduced background noise. The Sony Headphones Connect App lets you customize your preferences for the finest definition & balance. And w/EQ adjustments, my music is taken to another whole level. But even before EQ tweaking, I experienced refined, smooth highs w/lots of detail, great mids, & good punchy bass. The powerful 40mm driver w/LCP (Liquid Crystal Polymer) diaphragm handles heavy beats & can reproduce a full range of frequencies up to 40kHz. And when I used the supplied 3.5mm wired connection to my laptop—wow! The Hi-Res Audio amplifier w/S-Master HX reduces distortion & reveals orchestral subtleties that I’ve never heard thru other headphones. And w/Sound Position Control, I can choose the direction that I want the sound to come from, just like w/a wireless speaker. So, if I’m sitting down w/a friend to my L & I want to move the music to my R, I can reposition the sound w/2 taps in the App. To control music playback, I just use the touch panel on the side of the headphones. I can change the music track, turn the volume up/down, & take/make calls by tapping or swiping the earcup panel w/my fingertip. And w/Digital Sound Enhancement Engine (DSEE HX), all my compressed digital music files (lossy MP3’s, MP4’s, & AACs) are upscaled so that the high ranges sound rich & clear, bringing them closer to the quality of Hi-Res Audio. Finally, Sony’s new LDAC audio coding technology transmits 3x more wireless data than conventional Bluetooth; so, I can enjoy the exceptional sound quality of Hi-Res Audio content like it’s meant to be heard w/a bit rate of up to 990kbps supported. NOISE CANCELING (NC): 5-star feature! Sony’s adaptive/dynamic digital NC is optimizable. Sony’s Sense Engine ambient noise control system gives you different settings to block out loud sounds while still allowing you to hear voices. The Sense Engine uses feedback microphones on the inside/outside of the earcups so that you can tune in/out of your music w/just a touch of the earcup. Auto-calibration software pings out test tones w/resulting adjustments to deliver optimal sound. Sony’s Personal Optimizing scans the side of your head to measure how good the seal is. It analyzes your personal characteristics (head size, glasses/sunglasses, hair thickness, etc.). Sony’s Atmospheric Pressure Optimizing uses an atmospheric pressure sensor in the L ear to measure the barometric pressure in your immediate surroundings. Otherwise, a shift in atmosphere can reduce the sensitivity of the mics used for NC & upset the frequency balance. Instead, when the sensor detects such changes in atmosphere, Sony’s software applies a filter to compensate. So, whether you’re on a train or flying at high altitude, you get optimized results. In my everyday real work world, the NC features of these premium headphones allow me to get lost in my work & remain oblivious to all the chatter & distracting noises outside my office. For anyone who works in close adjoining offices, & especially for anyone working in a cubicle, these are a must-have. With my previous headphones, I was sometimes forced to increase the volume to the ‘danger zone’ when in a loud environment, but not w/these. Now, I can keep my music at a consistent level whether entering/exiting loud rooms. And I love the “Quick Attention” feature! If someone needs to speak to you, just cup your hand over the R earpiece to mute what you’re listening to, & you’ll immediately hear the ambient sound & be able to engage in clear conversation. No more ripping off the headset or fumbling to mute your phone/laptop. Once the conversation is over, move your hand away, & the music, podcast, or broadcast volume returns to its previous level. HANDS-FREE PHONE CALLING: This was amazing. Even when I’m in a space w/heavy background noise, the caller on the other end sounds crystal clear to me, as though I’m listening to him in an enclosed sound booth. The call quality is so high, I wish could take every phone call this way. The microphones (on both ears) are very good. In my tests, every caller said that I could be heard clearly. APP: Sony’s mobile Headphones Connect App for Android/iOS w/Smart Listening technology works seamlessly w/the headset so that I can customize my headphones & adjust the level of NC/ambient sound that I want to hear. I can even disable NC entirely. The App works w/the accelerometers in your phone to determine whether you’re at rest (sitting/standing at your desk, etc.), in motion (walking; forget running w/these), or in transit (in a car/on a train)—& Sony’s Smart Auto-settings can adjust levels accordingly. Within the App, there are 4 different surround modes: Arena, Club, Outdoor Stage, & Concert Hall. I can also prioritize connection stability over sound quality (or vice versa) if I’m in an office or other environment in which there are competing wireless signals/devices. While the App allows me to do a lot of tweaking, I discovered that I’d often rather control the ambient sound manually, as the App seemed to lag ~10sec behind my changing activity or sound environment. Sometimes, the App even made a counterproductive change, & I’d have to change it back. But I’d still definitely download the App just for the benefits of the Equalizer. Note: The App works only w/your phone, not computers & Chromebooks, etc. INTERFACE: Simple, intuitive, & easy to use. Playback is controlled by the touchpad’s touch sensors built into the surface of the R earpiece. The new added texture on the surface is more tactile & makes swiping sideways to change tracks & sliding up/down to change volume more certain. Even the double-tap required to play/pause music feels better. And you can control your phone’s voice asst. w/a quick touch. Sony has even reduced the button count on the edge of the L earpiece so that both the Ambient Sound & NC features are controllable by just 1 button instead of 2. BLUETOOTH 4.1: I had no trouble switching between paired devices. There’s an NFC (Near-Field Communications) chip in the L ear for quick pairing. Just tap the L earcup w/your phone & it connects. No need to go thru the traditional Bluetooth menus to scan & select device. I get great reception & clarity at extended distances up to 33ft away. Supports HFP, HSP, A2DP, AVRCP Bluetooth profiles & even aptX HD & LDAC codecs for the phones that support it. CONNECTIVITY: Includes a 6ft 3.5mm cable for wired connectivity. COMFORT: Very comfortable, good cushioning, & light over-the-ear wear. Clamp force is just about right; they hold the sides of my head but don’t squeeze or feel vice-like. The texture of the outer earpiece covers is a little rougher than my last pair & helps the touch controls feel more tactile. CHARGING: Includes short 3ft. micro-USB charging cable for lithium-ion battery. Unfortunately, you can’t use Bluetooth while headphones are charging. After a 4hr initial charge, I got ~30hr of use over a 1wk period while in wireless mode w/NC enabled. You can get up to 40hr in wired mode. You can also get 70min of play from just a 10min quick-charge. To help conserve battery life, the headphones automatically power down after 5min of inactivity. CARRY CASE: The swivel designed earcups & cables fold neatly into the carry case for easy storage. AIRPLANE ADAPTER PLUG: Plug the cable jack into the airplane adapter plug for easy in-flight listening. CONS CONNECTIVITY: Sony needs to upgrade these headphones from the older micro-USB charging std. to the newer USB-C charging & USB-C audio pass-thru for USB-C smartphones. Also, these cans don’t offer true Bluetooth multi-pt. connectivity. These headphones can make an audio connection w/1 device & a simultaneous connection w/another device, but they can’t make 2 audio connections at the same time. So, if I want to connect my larger-display tablet (for, say, Skype or Facetime, etc.) & simultaneously connect my smaller-display phone for phone calls, I can’t enjoy mic-activated conversations w/both. One device will be connected in headphone mode (no mic) & the other will be connected in headset mode. Sony needs to add this capability in its next headphone iteration. INSTRUCTIONS: Although there’s a web-based interactive manual, the included instructions are so sparse that they’re practically non-existent. And not all of us speak electronics “iconography”.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Sony vs Bose

      • My Best Buy® Elite MemberElite Member

      Most of the people reading these reviews will be comparing the Sony 1000XM2 to the Bose QC35II. Just a few months ago it was the 1000x vs the original QC35 but there have been improvements to the new models, but most of what made the original cans great have been retained. Sony has added aptX-HD, which my LG V20 phone offers as well. First time I got to see the logo pop-up on my phone! This enables the transmission of Hi-Res audio over Bluetooth. It’s good to know the FLAC files playing from my phone are playing at their best over Bluetooth on the 1000XM2s. More on that later. They added a phone app which works on Android and iOS. There is a new feature called Adaptive Sound Control that will adjust the level of Noise Cancelling dependent on what you are doing. It knows when you are standing still and will go into 100% cancelling. If you move around, it will let a slight amount of ambient noise in. I tested this on a dog walk and it works, but at a cost. Say you start with 100% NC. When you start walking, the headphones will sound a tone letting you know the NC has changed. If you walk for a bit and then stand still for a moment, you get another beep when the NC changes back. This interrupts whatever you’re listening to. Thankfully you can leave this feature off and simply adjust the NC manually, all in the app. There are a few other App functions that seem more gimmicky than useful, like Sound Position Control and the Surround modes. The Optimizer feature will adjust the NC based on your head, if you wear glasses, a hat, etc. It will also adjust based on the outside air pressure for airplane travel. Then we get to the Sound Quality Mode. There are two options; Priority on Sound Quality and Priority on Stable Connection. Priority on Sound Quality needs to be selected if you want aptX-HD to work. When Stable Connection is selected, the Bluetooth will default to SBC DSEE HX. There is an Equalizer feature in the App, but if you are connected with aptX-HD, you cannot use it, along with the gimmicky options already mentioned. A prompt will come up that says you must switch to Stable Connection if you try to use them. Each time you switch the Quality Mode, the Bluetooth connection must be reestablished which stops music playback. I listed to both modes and with aptX-HD, you don’t need the equalizer. The sound is much more dynamic and the range is noticeably better than when on DSEE HX. You can see what Bluetooth codec you are in at the top of the App. The equalizer is nice though and for me, “Excited” sounded best with what I listened to, and there are also two Custom options. Sony also added 10 hours of listening time to the battery! I patiently waited to see what Bose would be adding to the updated QC35s. Well…they added Google Assistant and 2 oz. of weight…. According to the online specs, The original QC35s come in at 8.3 oz while the new QC35IIs are 10.9 oz. Both Sonys are 9.7 oz, so the new Bose are heavier. I’m not sure what Bose was thinking since they have had ample time to integrate innovative technology to improve audio quality, but instead go for gimmicks. I’m not that integrated into Android or Google that I use the assistant, so that feature is worthless to me. For the same amount of money, the Sony 1000XM2 offer a better-quality music listening experience, which is what I want in $350 headphones. Not a new way to add to my planner. Now lets talk about the differences in Noise Cancellation. Almost all reviews I’ve read or watched, mention they are pretty equal, but don’t delve too much into the details. There is a difference between the two. When NC is turned on in the Sony, there is a slight pressure and also a slight white noise. Cup your hands over your ears and you get the idea. Could be your blood flow, like when you put your ear to a sea shell. I don’t hear the white noise with the Bose, but the ear pressure is far greater to me. It’s a feeling like I need to pop my ears but can’t and can be uncomfortable. So for me, I either have some slight white noise with Sony, or a lot of ear pressure with Bose. It’s probably subjective so I would try both in store before deciding on one or the other. As for comfort, this is one area I think the Bose do better. The padding on the top of the 1000MX2 (and x for that matter), is miniscule. The Bose padding fits my head better and feels nicer. Last year it was a harder decision to choose since the Sony’s were $400 and the Bose $350. With both being the same price, the 1000XM2 are the easy choice if sound quality and useful features are your priority, especially if your phone has aptX-HD built-in.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Treat Yourself

      • My Best Buy® Elite Plus MemberElite Plus Member

      After 6 years of using beats wired OG solos, it was time for an upgrade! For the last year, every time I was in best buy I would test out the QC35s and the 1000x. Ultimately, it came down to ease of use. (Bose lost out, am I really going to take the time to figure out which button is play/pause or Google assistant or just control everything by a tap) The office I work in is an open floor plan, topped with White Noise so loud it starts grating on your last nerve. Not to mention loud talkers that sit on the other side of our waist high wall. $300 is DEFINITELY a commitment. The packaging was amazing! Love the case! Makes it incredibly easy to pack up and transport with a pouch on the back for access to cables. (One negative feedback is the charging cable is like 2", but chances you already have a longer charging cable for your phone) Since I use headphones 12 hours/day, 5 days a week I need comfort & stamina. I wear glasses, after many hours my beats would mash my glasses against my ear/head. With these, I don't even feel them! (After a a business week) I charged them as soon the voice lady said battery low. (Because I am.not sure if that means 20% or 2 hrs) 30 hours of charge is quite amazing! We all know, as soon as you put your earphones on, someone HAS to talk to you. You have the option of the quick attention, (putting your hand over the right ear cup) OR double tap the center for play/pause. (I was making a mistake of tapping once and thinking I had to tap it in the right spot lol) After a week of using these, I'm glad I made the switch! I'm in a sound cocoon (just as other reviewers have stated) I cannot hear the white noise, nor the loud talker. (I even made sure she was talking when i tested it out. All I heard was Peaky Blinders playing through my headphones) I downloaded the app, but honestly out of the box was set up perfectly for me so I haven't messed with any of the adaptive features. At work I mainly listen to Netflix/Amazon music, the play/pause worked perfectly with them. I tried Hulu, but the play/pause didn't work for it. My husband & I tested out the mic for calls. (Was not a selling point to me, just a cool feature to have) You can hear the other person perfectly even if they are whispering. (Note we were at home without background noise, when we tested this feature- calling from different rooms) The directions that came in the box say you can still use the headphones wired while charging (except the noise cancelling does not work, I haven't tried this yet) when you open the package you will have to charge them for about 4 hours. My friends at work cannot understand why anyone would pay $300 for headphones. Once they put them on they were amazed! One said it sounded like a movie theater & the ear cup controls had them in awe. Also keep in mind we have a "one ear bud" only policy at work. I have my right up on my ear & the left cup slightly off enough so I can hear if someone (mainly the big boss man walks by to test out talking to me lol) but even slightly off it's nearly perfect sound/noise cancelling for everything else. I don't want to leave my expensive headphones on my desk when I go to lunch, so I just put them round my neck and turn the cups down & honestly I don't even feel or notice them!(With my beats the cups would beat the side of my face since I couldn't turn the cups down. Or get right in the way of my mouth when talking to someone) Bottom line: get them! My 12 day FLIES by because I'm listening to netflix or dancing in my chair to music. 60 hour work weeks are packed with exciting movies/shows/music (No longer afraid of turning my head when my bff IMs me to turn around/roll over and jerking my wired headphones off or getting my wire wrapped around the chair arm or keyboard tray) Are there cheaper wireless alternatives? Sure, but you also get what you pay for. Those $30 headphones might be good for you, but you are definitely missing out on the sound & quality & ease of use! Going through 10 pairs of $30 headphones vs investing in an amazing pair! While you're having to open your drawer (we cannot have our phones out) to play/pause... I'm double tapping with ease ;) Also something I overlooked, you can pair with nfc (which I have on my Samsung s7 BUT honestly pairing was super simple the "normal" way- pair your headphones & turn the Bluetooth off/on your phone)- cool feature to have (honestly if it made the headphones cheaper definitely an option they could have left off- it's not prominently listed on their instructions- it's on the backside at the bottom) NOTE they are NOT for working out it states that in the instruction booklet not to have them in humidity

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Geat sound, Useful tech, Incredible battery life

      • Tech Insider NetworkTech Insider Network
      • My Best Buy® Elite MemberElite Member

      **The Good** Sound: Instruments and vocals sound crisp and clear, but you also get a good bass response from it out of the box unlike the Bose QC35 II. The sound can be modified using the EQ from the Sony Headphones Connect app that's available for Android and iOS. Noise-cancelling: Great noise-cancelling that's able to mute out most sounds while on the NYC subway while playing music, while bringing the outside noise it can't block out to a more gentle tone. It also has a useful feature where it allows you to listen to your surroundings using the outside microphone on the ear cups when you cup the right ear cup with your hand. Battery life: Claims a 30 hour battery life. For some reason, when I played a FLAC album on repeat I was able to get 35 hours battery life before it died. The headphones can run as a wired headphone too that works even with the battery dead, albeit without noise cancellation. Unfortunately touch controls do not work in wired mode, so it's like your wearing an old fashioned set of headphones like a Sennheiser HD 280 pro (no inline controls, no nothing). Wired mode will work with the NextRadio app for those that use that. Bluetooth codec support: Supports the latest and greatest codecs such as aptX HD and LDAC for the phones that support it. LDAC support should see more support as phones upgrade to Oreo, provided the OEM allows it in their build of Oreo. NFC: Allows you to pair and connect a phone with the headphones by just tapping the phone on the left ear cup. No need to go through the menus for bluetooth and scan, or select device. Just tap and it will connect. Your phone does need to be unlocked though but that's it. The rest is just a simple tap. This helps cope with the headphones inability to be paired with more than one device at a time. The case: The case feels like quality as does the zipper on it. Feels satisfyingly durable and glides open and close with easy. The inside of the case has dividers so the cups don't end up scuffing each other. **The OK** Comfort: The headphones don't clamp on you too tight so you won't get ear or crown fatigue from it. However, the space instead the cup isn't as spacious as the Bose QC35 II so it will get warm after a while. The bigger problem I had was with the amount of cushioning on the padding. The ear pads are ok, but again, not as plush as the OC35 II but it's the top band's padding that I have a problem with. It's too thin and sometimes makes the top of my head feel uncomfortable. The earpads are replaceable. Touch controls: The touch control are intuitive and make it a lot easier to work with than the physical touch controls on most headphones, however because they're touch, it also leaves it susceptible for accidental touches when handling it (e.g.: accidentally forwarding to the next song headphones are off your head resting flat on your neck because your cheek accidentally grazed it). Again, touch controls do not work when in wired mode. Tap and holding the ear cup brings up your phone's assistant: Google Assistant or Siri. There isn't support for Samsung's Bixby since it basically mimics holding the home button on your phone. Wired passive mode: You can use the headphones without power as regular headphones. It just stinks that while you can still get noise cancelling in wired mode if you power the headphones on, the touch controls do not work unless they're connected by bluetooth. Sony Headphones Connect app: The app unlocks access to even more features of your headphones such as the EQ. It shows you which codec is being used, and also shows you the headphone's battery life. Unfortunately showing the battery life on the status bar is an iOS only feature and I don't get why. Jaybird's Android app allows the battery life indicator to be shown on your phone's status bar. Do better Sony. The app also allows you to manual set the ambient sound level to your liking and set the sound to virtual surround sound presets. **The Bad** micro-USB charging: The headphones still insist on using micro-USB to charge the headphones. With 2017 phones shifting to USB-C it makes it more annoying to future-proof. You'll have to keep a microUSB cable around for the life of the headphones instead of being able to use your phone's USB-C cable. **The Unknown** Durability: The plastic doesn't feel anywhere as durable as Bose's QC35 II. The seem well constructed to hold up solid for as long as I've had them, but will they stand the test of time? That remains to be seen. Its previous generation is notoriously known for the headband cracking and I'm not sure it won't happen again. I've had it for over a week and I haven't seen any sign of cracks. You can hear very slight creaks when you press on the headband's plastic If I were grading it personally for me I would give it a 4.5. But for this review I had to decide between a 4 and a 5 so I went with 4. It would have got a 5 if the padding was as generous and the ear cup as spacious as the QC35 II. But I would DEFINITELY recommend it for users looking to be noise cancelling headphones in this price range. It's in direct competition between the Beats Studio3 and the Bose QC35 II. If you ask me, it's a toss-up between the QC35 II and the WH-1000XM2 depending on what your preference is. The QC35 II are far and away the most comfortable as well as the most durable, but its bass is lacking. The WH-1000XM2 has that bass that will satisfy listeners of the hip hop genre (use the EQ for more emphatic bass and make those earpads bump).

      I would recommend this to a friend

    What experts are saying

    Rating: 4.7 out of 5 stars with 12 reviews

    Click to visit alaTest website
    The analysis of all aggregated expert reviews shows that the reviewers are positive about soundstage, mids quality, noise isolation and sound. Editors have mixed opinions about portability. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 100/100 = Excellent quality.
    • Trusted Reviews (UK)Rating, 5 out of 5Trusted Reviews on August 30, 2018
      Sony WH-1000XM2
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    • Tom's GuideRating, 4 out of 5Alex Bracetti on August 15, 2018
      Sony WH-1000xM2 Headphones Review: A Killer Bose Alternative
      The Sony WH-1000xM2 headphones are definitely a category leader, with top-notch active noise-cancellation to match its intelligible features and stellar soundstage. Upgrades to the mids and highs, along with the vast number of audio-customizationFull Review
    • CNETRating, 4.4 out of 5David Carnoy on June 1, 2018
      Sony's excellent wireless headphones get better and cheaper
      Sony's upgraded WH-1000XM2 headphones are doing their best to dethrone the Bose QuietComfort 35 II as the top wireless noise cancelling headphones. Do they make it?Full Review
    • T3 (UK)Steve May on February 16, 2018
      Sony WH-1000XM2 review: the best way to cut out the world
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    • techgearlab.comRating, 5 out of 5Max Mutter on January 7, 2018
      Sony WH1000XM2 Review
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    • The VergeVlad Savov on December 8, 2017
      These are the best wireless headphones you can buy
      Bowers & Wilkins, Audio-Technica, Sony, Beats, and a whole lot moreFull Review
    •, 5 out of 5Stephen Fenech on December 7, 2017
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      When it comes to headphones, Sony certainly knows what it's doing. And that is evident with the new Sony WH-1000XM2 wireless headphones that offer both superb sound quality and excellent noise cancellation. The headphones have swivel earcups soFull Review
    • Pocket-lint (UK)Rating, 5 out of 5Chris Hall on November 28, 2017
      Sony WH-1000XM2 review: A sublime second coming for the noise-cancelling champions
      Combining excellent sound quality with the best noise cancellation you'll find, Sony's twist here is giving you more control through the app andFull Review

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