Sony - 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Purchased this TV in the 43" on 8/26. We brought it home and noticed that when you go to turn it ON, it will intermittently not turn on and you have to unplug the power cord on back of TV to reset it. We contacted the local store and they asked us to bring it in and exchange it as we had had the unit for only 2-3 days. We did, and that TV did the same thing. We contacted the store again and this time, opted to exchange it for the same tv, only the larger size (the 49"). Brought that home and it's been just over a month, and this tv is now doing the same thing. Very frustrated. Going to contact both Sony and Best Buy and will update on their next move.

I was looking at an array of models and found this tv had the best features and quality for the price. I picked this TV up for $450 and there was no other 4K UHD tv coming close to this with the brand name of Sony. Very happy with the purchase.

I love Sony and always go with them when it comes to TV's. Being a sports fan I always go with 240hz for fast motion. This one failed to meet my expectations. First time I've been disappointed in a Sony TV.

If you are hooking up to basic coaxial cable, don't purchase this TV. We bought this TV as an upgrade from our previous Sony, hooked it up, and the audio and picture were out of sync. I called Sony and talked to 4 different people for a total of 3+ hours! Sony blamed the cable company. So we had to pay for a service call from our cable guy, who hooked up all his diagnostic equipment to our cable, and it had plenty of strength and was working perfectly. (We had a TV in this location and used this cable. We knew it worked perfectly, but needed to double check.) It was the TV. So the TV was returned and we got another. Well, it didn't work either! It's going back today. After researching this problem, I found many articles about the problems of the Sony 4K and the syncing issues. We have a 4K in our basement rec room, but it runs from a cable DVR box. Problem solved there. But, if you just want to use a basic coaxial cable, this isn't the TV for you. It won't work properly without additional support, which we did not want in this room. We have always had Sony TVs. This was a huge disappointment.

Purchased a open box model and received a very nice discount. TV was minimally used if at all. NO issues. Picture and sound are great. Have three other current TVs in my home so have a good comparison basis.

Very happy with my new tv. Nice picture to very edge of frame. Only negative complaint is sound volume comes in and out. Tv is mounted on wall so did not want to add a sound bar

Within an hour, it was up and running. Easy to set up, and not too heavy. Picture is great. I highly recommend this product.

Incredible picture. Easy to use. Only complaint is adding new apps but that is nitpicking.