
Customers love the incredible picture quality and vibrant colors of the 49" Class - LED - X720E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the easy setup and menu options, as well as the reasonable price for the quality. However, some customers have expressed frustration with the remote control and the difficulty in using the TV's apps.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
We purchased this television and just love it. The colors are bright and the picture is clear. Also like the YouTube and Netflix buttons right on the remote. Works great!
Posted by TreeC
Our old HDTV stopped working so we headed to Best Buy to see what they had. The Salesperson told us Sony was the best seller right now and you could easily tell that the picture was much sharper than the others (for that size) that were turned on. We got home with it and I was able to easily get it set up to work with our DVR and DVD player. I did have to contact Sony about a couple questions (since we have a DVR, we couldn't change the channels with the tv remote but would still need to use our DVR remote. Also, I had trouble getting the apps to show up. They worked with me to get those to display and helped me understand how to switch between our sound bar and tv speakers. Since the sound comes through the front of the tv rather than the sides like our old tv, we might not even need the sound bar to hear the analog channels that are still part of our tv lineup (PBS, for example). When went to to the apps the first time, (I only have Amazon prime, Netflix, & You tube) you will get a code that you have to go onto a computer, log into your account, then put in the code so it will authorize the tv to use the account. I never could get Netflix to work but Sony & I decided it's because my router is too far away from the tv. They had me use the personal hotspot on my phone to get Amazon & Youtube to work but that's my internet providers problem and not a problem with the tv.
Posted by DiannaB
I was looking at an array of models and found this tv had the best features and quality for the price. I picked this TV up for $450 and there was no other 4K UHD tv coming close to this with the brand name of Sony. Very happy with the purchase.
Posted by Doubledown