SteelSeries really went for it at $100 to offer HiRes sound (according to them) at an affordable price point. In many ways, they did a good job, but it's not perfectly executed across the board. As a quick note - the Arctis Prime uses the same drivers as the Arctis Pro (a $170 wired headset). The Prime lacks RGB, the athletic mesh earcup fabric, and the USB DAC that has a chat/game mix. This was not sent to me for review, I purchased this (like many other headsets I test). So, with that being said…
SOUND QUALITY for Music - Starting with Music, it does an admirable job but has some faults. The bass output isn't really flat, with some notes hitting harder than others. I wish it had more sub bass (below 30 Hz) but overall the headset is still incredibly clear sounding. I think Rock exposes this headset’s weakness the most where there mid-range guitars don't quite "ring" as hard as a music-focused headset. It's certainly an enjoyable headset for music, but not class leading at this price (HyperX CloudX has better music performance.) I still enjoyed listening to music on these, as the sound stage is very open and wide.
SOUND QUALITY for Gaming - This is where SteelSeries focus shows. While having some issues in music performance, these things absolutely crush it with game performance. For competitive players, I haven't tested a headset that gives you more positional awareness at the $100 price point. It’s truly remarkable, even with a straight connection to a controller or PC without using something like Atmos. The game performance is phenomenal with just the right mix of bass, mids, and highs that don’t overpower each other. These have a very open sound stage, with lots of detail without being too sharp or harsh sounding (like the Arctis 7X).
MIC Quality – It has a higher mic sensitivity rating than the HyperX Cloud (by only 1dB), and higher sensitivity than new Recon 500, and BlackShark V2. Overall the mic quality is above average. It has good clarity and detail, and surprisingly strong background noise rejection considering it's a passive headset. The low bass is a little lacking but for chat it's fine (Recon 500 mic has more bass). The foam sock is a nice add, as it helps reduce wind and breathing noise into the mic.
Comfort - Clamp force is a little higher than average, like all Arctis headsets using the Ski-Goggle style headband. The leatherette ear pads are nice and create a good seal around the ear but don't breathe as well as some other options. The Recon 500 is more comfortable for long gaming sessions, as it has a much lighter clamp force and uses athletic mesh fabric ear pads which breathes really well. The HyperX CloudX uses a similar ear cup shape and material as the Prime, but has a lighter clamp force. Lastly, although the Arctis ear cups rotate flat to lay around your neck, the clamp force is too strong for this and puts a lot of pressure on your neck (like a weak strangle-hold on your neck).
Controls/Features - This is a big callout for me because I cannot stand in-line volume controls (cough, HyperX CloudX). The volume wheel on the left ear cup is amazing, with a smooth, high quality feel. No static sounds when adjusting volume. The mic mute is a push button right above the volume wheel that works well enough for its purpose. The Arctis Prime uses a rubber cable which is proprietary but detachable. A lot of people like braided cables but rubber is much quieter (no noise transferring into the ear cup as it brushes against you).
Overall, this is an amazing headset. The Turtle Beach Recon 500 has a much softer/smoother sound profile, so if you like a more laid back sound, consider those. The HyperX CloudX sounds incredibly close to the Arctis Prime and is $30 less expensive, so you could argue that it’s a better value headset. If having a real volume and mic control is important to you, and you like the SteelSeries design, then I would consider the Arctis Primes. I like having a real volume and mic control enough that I could easily justify the $30 price premium over the CloudX. Lastly, the Arctis Prime includes a 5’ Y-Adapter so you can connect this to a desktop or sound card that uses a separate headphone and mic jack, should your machine not have a combo port. Overall it’s a solid buy and easy to recommend for gamers looking for an edge on a budget!