I have been going round and round with Tracfone since 2/24/16 (now 4/9/16). Tracfone's website claimed my Verizon iPhone 5c was eligible and compatible with BYOP. I paid for the activation sim. Tracfone sent the wrong size. While trying to convince the rep that they sent the wrong sim and send me the right size one the rep insisted I also needed a network activation code which I then purchased. I received the code but still no sim. Another bout with customer no-service and found that the rep with whom I spent over an hour with last time did not bother to record my address.
Finally received the correct sim and the phone seemed to work great. My previous minutes transferred fine, all was good. A few days later I found I could not access cellular data. After a week and maybe twenty hours with customer service a rep decided I needed a new sim card.
I received the third sim and phone was working great, call, text, data, all working. Only problem was no one could see my minute/ text/ data balance. I could not check on phone or internet and customer service could not check it. I spent two weeks off and on clearing the phone, pushing profiles, checking settings etc. and being told "Wait 24 hrs", "Wait 24 hrs", "Wait 24 hrs", and then "We are escalating to a higher level", "We are escalating to a higher level", "We are escalating to th HIGHEST level". After two weeks a Rep tried manually adding time to my account or so he said and "look at that" I could check my balance but could no longer access cellular data.
So now, after wasting in the neighborhood of 60 hours of my time they tell me that maybe the phone isn't compatible with Verizon and Tracfone. It worked with Verizon for the past two years. It worked with Tracfone except no one could check my account balance on the phone or off it. Now they want me to walk away empty handed.
I have begged to be put in contact with someone that has authority to make this situation right. I have been given voice mail to a person who never calls back. I have been told I am being transferred to someone in "Corporate" only to be back with a agent that has no authority. I have a balance of over 6000 minutes. I have been lied to (we'll call you tomorrow, we'll connect you with an account executive etc, please hold for my supervisor (and after 20 min of hold the call is dropped)). My last offer for them was for them to send me a comparable phone that they could get to work ($49 on their site). They feel I'm owed nothing. I am not going away quietly.