About this item
We’ll do the heavy lifting and save you time and hassle. Enjoy the convenience of our installers professionally setting up your TV on a piece of furniture and configuring your video components. We'll also add your TV and connected devices to an existing wireless network, perform any needed software or firmware updates and configure up to two smart streaming services, like Netflix or Disney+. In addition, we’ll program the remotes that come with your equipment and configure an existing voice-control device for basic TV control commands. Once the setup is finished, we’ll take the time to demo your new technology and make sure you know how to use it. Finally, we’ll ensure that all wires and cables are neatly dressed and the workspace is clean when we finish. Best Buy’s TV services are backed by a 90-day limited workmanship warranty.
Initial evaluation and consultation
When we arrive at your home, we'll evaluate the service area and discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Delivery, unboxing and assembly
Your service includes delivery to a room serviced by an elevator or up to the third floor. Then, we’ll unbox your new TV and attach it to a base or pedestal. For some TVs, the delivery and installation may be scheduled separately.
Placing on existing furniture
Once assembled, we’ll place your TV on an existing entertainment stand or piece of furniture.
Connecting your video devices
We'll connect one new or existing TV to your video components in a single room.
Connecting to your home network
After the TV and video devices are connected, we'll add them to your existing wireless network and perform the necessary software or firmware updates.
Configuring your subscriptions and accounts
Once connected to the network, we'll configure up to two smart streaming services as needed (Netflix, Disney+, Amazon Prime, etc.) and assist in setting up your associated user accounts.
Programming remote controls
Our installers will program manufacturer or service provider remote controls (DirectTV, Xfinity, etc.) and, if applicable, configure an existing voice control device for basic TV control commands.
Neatly dress visible cables
We'll make sure that all wires and cables are neatly dressed and that wire ties are used when necessary.
System demo and education
Once the services are completed, we’ll perform a system demo to show you the features and benefits of your new technology. We’ll answer any questions you may have and discuss additional solutions that will improve your TV experience.
Cleaning up and removing packaging
After the installation, we'll clean up the work area and remove any packaging your products came in. We'll haul away and recycle your old TV if it was included in the order or if it’s available to order during the appointment.
Learn more about legal disclaimers .
Legal Disclaimers
- *This service does not include mounting a TV, concealing cables in walls, drilling access holes, connection of audio components, network setup, smart home device setup, or any other type of custom wiring or mounting.
- *Additional charges may apply for delivery or services in extended areas, and the charges are based on location. Service returns cannot be accepted after installation services are completed.
General
Product NameTV Setup, 55” or SmallerBrandGeek Squad®
Other
Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.Estimated Time to Complete Service50 minutesUPC400049961643
Search
Q: Questiondoes setup include installing the wall mount i purchased(4 answers)
A: AnswerNo, it does not include installing a wall mount.Answered by CommunityAnswer
Q: QuestionDoes haul away service include taking away the old box my previous tv came in?(2 answers)
A: AnswerYes, they did take away the box that my TV came in,Answered by Jojo
Q: QuestionWhen having a tv delivery , do they take away old tv. What the cost?(4 answers)
A: AnswerIf you are having a TV delivered, haul away and recycling is available for $19.99 (pricing subject to change). You'll see it as an optional service during checkout online.Answered by GeekSquadSupport
- A: AnswerMy TV was hooked up to my Direct Tv. Took a few minutes and everything was hooked up perfectly!
Answered by Bunny
Q: Questionwill the installers mount the new TV to an existing wall bracket ?(2 answers)
A: AnswerThanks for your question, Larry! We should be able to mount a new TV to an existing wall mount so long as the mount is compatible with the new TV. For support with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.Answered by GeekSquadSupport
- A: AnswerI bought a new LG LED TV, and I was able to add on haul away service of my old 36" tube TV. So, yes.
Answered by LGbuyer
- A: AnswerHi, I've been told you must supply the cords but it may depend on your service. I'd call Geek Squad support and give them your reservation number and ask if you need to supply the cables or anything else.
Answered by GracieM
- A: AnswerI CAN'T SPEAK FOR BESY BUY BUT I CAN RELATE MY EXPERIENCE. THE GEEK SQUAD WAS THERE TO INSTALL MY SMART TV, THE DAY AFTER PURCHASE. THE "GEEK SQUAD" MEMBER WAS COURTEOUS, KNOWLEDGEABLE, AND MOST EFFICIENT. HE NOT ONLY INSTALLED THE TV, BUT REMOVED PACKING MATERIALS AND TOOK THE OLD SET FOR PART RECYCLING (AS IT WAS ONLY FOUR YEARS OLD AND NOT PURCHASED FROM BEST BUY) I HAVE HAD EXCELLENT SERVICE EVRY TIME I HAVE USED THE "GEEK SQUAD".
Answered by DEANIEB
Review Summary
Rating 4.7 out of 5 stars with 7526 reviews
4.7Rating by feature
- 4.9Value
Rating 4.9 out of 5 stars
- 5.0Quality
Rating 5.0 out of 5 stars
- 5.0Ease of Use
Rating 5.0 out of 5 stars
Customers are saying
Customers express satisfaction with the professionalism, helpfulness, and quickness of the technicians. They appreciate the patient and thorough explanations provided during the installation process. However, some customers have concerns about the customer service, remote control setup, pricing, and connection issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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