Important Verizon Plan Information
Voice minutes are for use from within the Nationwide Rate and Coverage Area.
- Unlimited Domestic Long Distance. (Airtime applies.)
- No domestic roaming charges. (Coverage not available in all areas)
- Night & Weekend Minutes
- Night Hrs: (M–F) 9:01 p.m.–5:59 a.m.
- Weekend Hrs: 12:00 a.m. Sat.–11:59 p.m. Sun.
International Calling & Roaming
You can call some international destinations using 10–digit direct dialing, and can also make or receive calls while traveling internationally. Visit www.verizonwireless.com/international for plans and pricing.
$1.99 per month per number.
Minimum Contract Term
Each line requires a month-to-month device payment.
Upgrade Fee: $30/device.
Early Termination Fees
The early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an advanced device (e.g., a smartphone).
Taxes, Surcharges and Fees
The market you're in determines taxes, surcharges and fees, such as E911 and gross receipt charges. As of October 1, 2015, they can add between 6% and 44% to your standard monthly access and other charges. Monthly Federal Universal Service (16.7% of the interstate and international telecom charges, as of October 1, 2015; varies quarterly based on FCC rate), Regulatory (21¢ per voice line, 2¢ per data-only line) and Administrative (95¢ per voice line, 6¢ per data-only line) charges are Verizon charges, not taxes, and are subject to change. For more details on these charges, call 1-888-684-1888.
Service is subject to the Customer Agreement, which you should read before activating service.
Credit approval may be required.
Limited Mobile to Mobile Calling with Limited Night & Weekend Calling:
If your plan has limited Mobile to Mobile Calling and limited Night & Weekend allowances, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile allowance, 2) Night & Weekend allowance and 3) Anytime allowance.
Family SharePlans — Minimum Number of Lines:
A Family SharePlan must include a minimum of two lines at all times. In the spirit of family, they all use the number of minutes designated for the account.
Unlimited Anytime Minutes
Unlimited Anytime Minutes may be used for directly dialed or received calls between individuals and not for connections that don't involve uninterrupted live dialogue between individuals.
Applies when sending and receiving (i) Text, Picture, and Video Messages with Verizon and non–Verizon customers in the United States; (ii) Text, Picture, and Video Messages sent via e-mail; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico, and Puerto Rico. Premium Messaging programs not included. Messaging is available from within the National Enhanced Services Rate and Coverage Area.
National Mobile to Mobile Calling/Friends & Family
National Mobile to Mobile Calling/Friends & Family is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data usage, including Push to Talk calls, Multimedia Messaging; (v) for calls to check your Voice Mail; (vi) for calls to Verizon customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phone's roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated.
Notice Regarding Transmission of Wireless Emergency Alerts (Commercial Mobile Alert Service)
Verizon has chosen to offer wireless emergency alerts within portions of its service area as defined by the terms and conditions of its service agreement, on wireless emergency alert capable devices. There is no additional charge for these wireless emergency alerts. Wireless emergency alerts may not be available on all devices or in the entire service area, or if a subscriber is outside of the Verizon service area. For details on the availability of this service and wireless emergency alert capable devices, please ask a sales representative, or go to www.verizonwireless.com/govalerts.
Verizon charges you for all data and content sent or received using their network (including any network overhead and/or Internet Protocol overhead associated with content sent or received) as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically reinitiate data sessions without your pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.
Verizon is implementing optimization and transcending technologies in their network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While Verizon invests much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit www.verizonwireless.com/vzwoptimization.
You may use Mobile Hotspot or any other Wi–Fi hotspot or tethering service to use your smartphone or basic phone as a Wi–Fi hotspot or to tether it to your computer or tablet. If you subscribe to a data plan or package with an unlimited data allowance, there is an additional monthly fee to do so.
Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.
Data Services: Permitted Uses. You can use Verizon Data Services for accessing the Internet and for such uses as: (i) Internet browsing; (ii) e-mail; (iii) intranet access (including accessing corporate intranets, e-mail and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).
Data Services: Prohibited Uses. You may not use Verizon Data Services for illegal purposes or purposes that infringe upon others' intellectual property rights, or in a manner that interferes with other users' service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network's ability to fairly allocate capacity among users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable "bots" or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) "auto-responders," "cancel-bots," or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e-mail use by others; (iii) generating "spam" or unsolicited commercial or bulk e-mail (or activities that facilitate the dissemination of such e-mail); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon's services or the Internet-based resources of others, including the generation or dissemination of viruses, malware, or "denial of service" attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon's or another entity's network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer's connection would otherwise be idle, or "keep alive" functions, unless they adhere to Verizon's requirements for such usage, which may be changed from time to time.
Verizon further reserves the right to take measures to protect their network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and Verizon reserves the right to deny, modify or terminate service, with or without notice, to anyone Verizon believes is using Data Plans or Features in a manner that adversely impacts the Verizon network. Verizon may monitor your compliance, or the compliance of other subscribers, with these terms and conditions, but Verizon will not monitor the content of your communications except as otherwise expressly permitted or required by law. See www.verizonwireless.com/privacy.
Last Update: 10/01/15
Important Data Service Information
- "Broadband Internet Access Services" refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.
- "Data Services" refers collectively to Data Plans for USB modems, netbooks, tablets, and mobile hotspots, and Data Packages for smartphones and basic phones.
This information covers Internet access through Verizon Data Services for Mobile Broadband devices (smartphones, basic phones, USB modems, tablets, netbooks, mobile hotspots, and other wireless devices), over the Verizon 3G (or EV-DO) mobile broadband network and 4G LTE mobile broadband network.
This information applies to postpaid and prepaid consumer services as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program. If you are an enterprise and government customer (other than the purchaser of an E-Rate service), these policies may not be applicable, and so you should refer any questions regarding these topics to your account managers.
If you have questions not answered here, please contact Verizon customer care or sales representatives.
- To find a Verizon retail outlet near you, please visit their "Store Locator" at www.verizonwireless.com.
- You can also ask questions online through the "Contact Us" link at www.verizonwireless.com.
- You can call Verizon customer service at 1-800-922-0204.
- If you purchase Data Services under Verizon's Federal Supply Schedule, or other federal contracts, please call 1-800-295-1614.
What types of service plans does Verizon offer for customers who want Broadband Internet Access Services?
Verizon offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, netbooks, USB modems, mobile hotspots and other wireless devices over Verizon 3G EV-DO and 4G LTE broadband networks. You can learn more about Verizon Data Services at this Verizon website: http://www.verizonwireless.com/b2c/explore/?page=data.
Schools and libraries seeking to participate in the E-Rate program may be eligible to purchase Data Services under a number of existing contracts between Verizon and local, state and/or federal government agencies. Schools and libraries interested in learning about eligibility to purchase under these contracts and the Data Services available under these contracts should contact their account representative.
What terms and conditions apply to Verizon's Broadband Internet Access Services?
Data Services are subject to the Customer Agreement, available at http://youreguide.vzw.com/legal-customer-agreement/, in which you can find specific information about Verizon Data Services.
What speeds and performance can a Verizon Broadband Internet Access Services customer expect, and where are these speeds available?
Based on Verizon internal testing and testing commissioned from third-party vendors, Verizon expects customers will experience the following speeds:
- 4G LTE network: typical download speeds of 5–12 Mbps and upload speeds of 2–5 Mbps;
- 3G EV-DO network: typical download speeds of 600 Kbps–1.4 Mbps and upload speeds of 500–800 Kbps for EV-DO Rev. A devices (if you are using an EV-DO Rev. 0 device, typical download speeds are 400–700 Kbps and upload speeds are 60–80 Kbps).
For 4G and 3G coverage information, see www.verizonwireless.com/coveragelocator.
With respect to latency for use of real-time data applications, Verizon expects network to device (one way) latency to be less than 50 ms on its 4G network and less than 120 ms on its 3G network.
You must be using a 4G LTE device and be within the 4G LTE coverage area to access the 4G LTE network. You must be using a 3G EV-DO–capable device and be within the 3G EV-DO coverage area to access the 3G EV-DO network. Customers with 4G LTE devices will access the 3G EV-DO network where it's available outside the 4G LTE coverage area. Whether you experience these speeds depends on many factors, including among others, the type of device, the programs running on the device, your location, and how many other customers are attempting to use the same spectrum resources. For information on the Verizon network and testing of the network, go to http://www.verizonwireless.com/b2c/bestNetwork/itsthenetwork.jsp.
Does Verizon take any steps to manage the flow of data on the network used for Broadband Internet Access Services?
Verizon strives to provide customers the best experience when using their network, which is a shared resource among tens of millions of customers. Verizon has used sound engineering principles in the design and operation of its broadband network to ensure a good user experience for all customers. An individual user's experience will vary depending upon many factors, including the network (3G EV-DO or 4G LTE) the customer is using and the device in use.
Verizon has implemented optimization and transcoding technologies in its 3G EV-DO network, and is deploying technology in its 4G network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing video files more appropriately for mobile devices. The optimization process is agnostic as to the content itself and to the website that provides it. While Verizon invests much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on a customer's device. For a further, more detailed explanation of the techniques, please visit the Verizon Video Optimization page at http://www.verizonwireless.com/support/video-optimization/.
What security measures has Verizon deployed for its Broadband Internet Access Services?
Verizon recognizes that a reliable network must be, among other things, a secure network. Verizon customers are empowered by a network that is available when they need it. Verizon works to protect its network against outside attacks, tampering, malicious activity and network events that may in any way disrupt or degrade customers' ability to use Verizon Data Services. Every day, Verizon seeks to maintain the highest levels of network reliability and performance.
Verizon guards against traffic patterns that appear to be associated with disruptive or malicious intent. Unless part of an opted-in customer service, Verizon does not block lawful traffic based on content or subject. Occasionally, cases arise where Verizon must make a judgment, determining that the value of protecting our entire customer base from malicious or other adverse, network-impacting traffic outweighs access issues experienced by a few. Examples include Internet sources or destinations that are major sources of spam and sources that aggressively scan Internet addresses or those that have attempted attacks against Verizon infrastructure or customer end-points.
Verizon blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent. This is based on Verizon analysis and third-party intelligence. Verizon does not block sites based on content or subject, unless the Internet address hosts unlawful content or is blocked as part of an opted-in customer service. Verizon regularly reviews and modifies the list of blocked Internet addresses, taking any off the list that are no longer perceived as a threat.
Verizon seeks to limit or contain the impact, or potential impact, of malicious software found on customer equipment. Where practical, Verizon takes measures to block the instructions that this malicious software, or "malware," receives from the outside, limiting the impact on the network and preventing high, unexpected billed usage.
If you would like information about access to a particular Internet site or destination through the Verizon network, please e-mail firstname.lastname@example.org.
Does Verizon allow consumers to use non-branded devices and applications for its Broadband Internet Access Services?
You may activate devices that Verizon has certified to be compatible with its network, including devices not purchased directly from Verizon.
If you did not purchase your device from Verizon, please be aware that certification of a device for use on the Verizon network does not mean that Verizon has made any determination as to the call quality or other functionality provided by the device.
Some individual devices may not support specific applications. You should investigate the capabilities and functions of any device before buying it to determine whether it supports the applications that you want to use.
Device manufacturers and product providers who want to develop products for use on the Verizon 3G EV-DO or 4G LTE network can access applicable technical standards and certification procedures published at http://opennetwork.verizonwireless.com. Application developers and other content providers can obtain assistance on developing applications for Verizon devices at http://developer.verizon.com.
How can consumers manage their experience on the Broadband Internet Access Services provided by Verizon?
You may block use of certain Internet sites or the Internet generally on individual lines for privacy or child safety reasons. Additional information on blocking Internet sites is available at http://verizonwireless.com/contentfilters.
How does Verizon protect the privacy of its mobile Broadband Internet Access Services customers?
How can customers who have concerns or questions about their Broadband Internet Access Services contact Verizon?
If you have concerns or questions about Verizon Broadband Internet Access Services, including concerns or questions about the performance characteristics of, or the terms of service for, these services, or about Verizon's network management practices, you can contact Verizon through the "Contact Us" methods detailed at http://www.verizonwireless.com/b2c/contact/index.jsp. For information on resolving disputes with Verizon, please review http://youreguide.vzw.com/legal-customer-agreement/.