Viking - Professional 5 Series Quiet Cool 29.1 Cu. Ft. Side-by-Side Built-In Refrigerator - Cypress Green

I purchased this viking refrigerator in July 2020. Delivery and installation of Best Buy was terrible the declined to install any appliances due to difficulty of going up 2 steps in my home. They left my appliance Purchased in my garage. I waited a week for them to install my refrigerator. Now the refrigerator after have the refrigerator installed nothing was wrong at first. Until water started leak .I first thought it was a dishwasher which is next to our fridge.But soon learned that it was a fridge that has a plastic pan that collects water it was cracked and leaking, still waiting as of October 2020 for replacement, Im been told it on back order currently feb 8, 2020. Also our ice marker new made ice a-lot of ice It was basically always empty , we so confused as to why. We called viking to check out, they sent out 3 party company to Diagnostician didn't mention the freezer was not cold enough. He had mentioned also that takes up to five days to fill up with ice and This fridge Raiders are not designed to make a lot of ice. Few days later the ice maker stop making ice all together.Don't know why.I have to buy ice at the supermarket every time i needed ice. Also handle of the ice maker is broken i just glued on poor quality.

After 18 years it was time to replace our original Viking Refrigerator. It was great to have the new features and it fits right in the same spot as the old one! Cooling and Freezing more consistent than older model. Vacuum Seal better as well. LED Lighting a nice upgrade!

I have has so many problems with this refrigerator/ freezer. It was delivered with a broken fan. Most of the LED lights had to be replaced in the first 6 months. The fronts of the freeze drawers pop off because the plastic is distorted. All 3 of the drawer pairs in the fridge side have come off the track and fallen apart. Some were replaced by Viking in warranty. That ones they wouldn't replace, I just took out and use plastic bins. Initially the appliance repair shop covering the warrantee was very helpful, but they stopped returning mt phone calls. The seal on the bottom of the door is broken. Three of the shelves on the door have cracked. I have them taped with duct tape because I don't want to pay $900 to get new ones. I was able to get one replaced, but they won't replace the rest. So ridiculous! DO NOT BUY THIS!!

It took 15 months to get the refrigerator, after the install, the Ice maker didn’t work, repair man came out pretty quick but the ice just doesn’t fill up fast enough (very slow ice maker) Nice refrigerator but for $12,000 you’d expect a bit more. Also the unit should definitely have a bigger ice bin!!! Definitely not worth $12,000!!!!

At this price point I express better quality. Everything functions great, but one of the door Dairy bins was defective and one of the door stops broke during normal use.

It is unbelievable that you can pay $10,000 for a Viking fridge at Best Buy's and it arrives with broken hinges and neither Viking or Best Buy's will take ownership. Now Viking has come in and told us that this may take another 7 to 10 days to fix and that I may have to pay for part of the cost!!! A fridge that has been purchased and installed by Best Buy's and never used!

Refrigerator is having issue with the ice maker and it is making a noise every couple of hours.

More sturdy than previous Viking fridges, but got delivered with a dent