Viper - Wireless Home Monitoring and Security System Starter Kit

I like the system, don't get me wrong, but there are some things I don't like. First the likes. Good price for the system when it is on sale. It's simple to set up the hardware. It works well (I *usually* get text messages fast when my daughter forgets to turn it off before entering the house). I like that it knows that the siren and motion/camera sensor might have been tampered with, so that it will then send an alert. Now the dislikes Sometimes I get text messages late (once over an hour later). Monthly fee required to get full use of the system. Web interface uses Silverlight (this is my BIG disappointment). I could not set it up on a Mac! The interface should have worked and it appeared to function, but I could never get it to let me log in. I finally used a Win7 machine and got in and could set it up. This brings me to my next biggest dislike: Support never responded to me even after four attempts (the only way they provide support). When I couldn't log in on the Mac I started trying to get help. Not a single reply after 4 tries. There is no phone number that you can call to get help with the home alarm system specifically, though they seem to have some support for their Car systems. I was not impressed. I added the Fob's, camera and siren. The fobs are sometimes extra sensitive. Just putting one in my pocket can arm the system or do the panic alarm (no, I don't wear my pants too tight). The siren could certainly be louder - the sound doesn't travel very far, but it does let the intruder know they have set off the alarm. Wait and see Battery life - they say the battery life is long, but I haven't had ti long enough to know. Good enough for home protection - haven't had a break in yet, so I can't comment on if it will really work when it really counts. Would I recommend the system? Yes, but only if you get it severely discounted like I did. I only spent a couple hundred to get the base, three fobs, a camera and the extra siren. That's a BIG discount. Right now I'm paying the extra $10/month for the additional services. The money I saved at the discount price lets me not worry as much about the monthly fee.

I don't have the camera (not a part of this kit). The speaker chirps versus a blaring alarm that would scare an intruder or perhaps even wake me up. I also bought a keyfob for easy access, otherwise it is through your cell or PC. The motion sensor and door/window sensor work great. Wish the system were more easily expandable. While I got it on sale, I would not have gotten it and have looked for a different product.

this is a dependable system that is easy to set up. Cost effective and easy to use and move around, YOu can take it with you..

Installed basic kit in less than 15 min., added two more door contacts and a siren in less than 15 min. more. App for iphone is great just make sure to do a refresh of the alarm status on the phone when arming and disarming the alarm system. I would like to see more compatible devices like water detectors, light switches and door locks etc.(would give it 5 stars then) The siren could be louder in the siren mode and not as loud in the chime mode.

I enjoy it very much easy to set up and installl and affordable to have vereses other systems I have had in the pasr

I purchased the starter kit and several additional window/door sensors, an additional motion detector and a camera. The system was easy to set up and the Viper App works well on the iPhones and the PC's. I did have to exchange a door sensor that would not trigger the alarm. I had a question regarding the app on the PC and contacted Viper (Directed) by phone. After about 30 mins on hold, I finally got to speak with someone. That person did not know anything about the home security system. He was a car alarm specialist. He did transfer me to someone that could help but I e-mailed the information that he requested and never heard from them again. I would say that their customer service and support for the home security system needs to be improved.

It's easy, but the level of configuration can make it confusing. My network picked it up and the base detected all of the accessories but what all of the options mean in the software isn't clear. Big detail missing is that the motion detector works in darkness. I have it in my basement.

Just wanted some piece of mind when going off to work, I could somehow make sure no burglars were entering my apartment. I reviewed the Viper Alarm system before it went on sale so I kind of knew what I was getting into. When first setting it up, I couldn't them the main unit to sync with the motion detector or the door open detector. After a little fondling with the main unit (unplugging the power) I was able to sync them. I also bought a siren to go along with the system; that also took some messing around with to get that working. After it was all setup, everything seem too work fine. My GF and I have tested the motion detector to see if its working but doesn't seem to catch every movement in it's viewable range. I've had it for about a bit over a month now and I'm glad I bought it but definitely happy I waited for it to go on sale. Coupled with my IP web cam I can feel at ease when leaving my house.