Upgrade your cooking experience with this 1.9 cu. ft. Whirlpool microwave. This unit installs over the range to save countertop space, and its True Convection technology ensures food is heated evenly. This 1600W Whirlpool microwave has a four-speed, 400-cfm fan system to provide ventilation and keep cooking odors out of the kitchen.
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I had to replace my 4yr old 36in Kitchen aid gourmet microwave due to quality issues, 36in are no longer available so I decided for this one. Before then I had to add some spacers made of the same material as my current cabinet. My kitchen now looks updated and very sleek. The microwave is quiet, easy to use, snd has some nice features that I have not used yet but are worth trying them like: convection, mobile operation, alexa enabled etc. We are happy with it.
Best Buy gets 1 star! Product was delivered no signs of damage. Opened box and screws were missing, both sides dented, back corner dented, and the front door dented. Of course Best Buy offered to replace it (another week and another day off) or credit $75. Disappointed
This TRULY would be a great microwave oven, with one exception.... the touchscreen display has problems. I've only owned this microwave since May 15, 2019 (as of the writing of this review, 15 days ago). Since that time, on three separate occasions, I have walked into my kitchen only to find the touchscreen display either: 1) completely dark (nothing displayed), or 2) full of horizontal white lines. In BOTH cases, the unit is completely UNRESPONSIVE!
The only remedy is for me to reach above, pull out the plug (AC power cord) , wait a good minute, then replug it back in. The unit restarts/reboots and will work...... until the next time this occurs.
I CANNOT believe that this oven that I paid $849 for (it's now on sale for a lot less) works WORSE than my old XP computer which was always freezing. Ironically, I work in the IT (Information Technology) field and chuckle to myself that this Whirlpool with it's "black screen" or "white line filled screen" is like the old "BSOD (Blue Screen of Death)" that we used to have with the old computers.
I, of course, made sure that the unit had the latest firmware (which, as of this writing is: version 4.4.56). So, there's no firmware update to fix this problem.
I had the unit plugged into an appliance rated surge supressor outlet because I know that touchscreens on modern appliances are highly susceptible to voltage spikes and such. The problem with the touchscreen happened anyway. So, I removed the surge surpressor and plugged the microwave directly into the electric outlet.... the touchscreen problem STILL occurred.
I've written to Whirlpool and hope they will provide me a satisfactory answer to remedy this situation , other than, "unplug it, wait, and plug it back in again". None of my other appliances require that "fix", so I am hoping that this will not be their answer. We will see. I am not hopeful.
Now... onto the "pluses".... when the unit works... it works very well indeed. The convection part of the oven is a great thing. But, what I really found convenient is "Scan and Cook". Where you use the Whirlpool app and scan the barcode on a frozen meal, snack, etc., and the step-by-step directions appear on the touchscreen, as well as the app. You follow along and it cooks the food properly. No more squinting at the tiny instructions on the box.
So... mechanically, when able to start, the microwave works. But, ELECTRONICALLY... not so good.
Final thought.... this unit was purchased to replace an older Whirlpool (actually KitchenAid, which was bought out by Whirlpool) microwave with a touch screen. The Architect II series. It was purchased in 2006. Touchscreen on that NEVER had a problem UNTIL March of this year (2019). Then became unresponsive. Authorized Whirlpool tech came out... only to find the circuit boards were malfunctioning and , of course, are no longer made. This is what necessitated my purchase of the microwave of this review (because I wanted a touchscreen).
Hey RussW, we value your time and would like to look into the concerns with your Microwave. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
2 out of 5
3 out of 5
Ease of Use
4 out of 5
Rating 3 out of 5 stars with 1 review
Owned for 3 months when reviewed.
2 out of 5
3 out of 5
Ease of Use
4 out of 5
I waited a couple months to write a review. I saw all the negative posts, but the positive ones sold me. Don’t make my mistake believing they were just a few unsatisfied people.
1.) It cooks food.
2.) The sensor cook seems to work well, especially on soups.
3.) It looks great.
1.) Will not stay connected to the internet. So all the features they advertise are usually not available.
2.) The touchscreen needs a major overhaul. It constantly freezes and we have to unplug the microwave to reset it.
If you buy it make sure to get the warranty.
A:AnswerWe’re now having this issue with our smart range, been stuck on hourglass for 12 hours. Tried unplugging for 5 min then plugging back in, and tried turning circuit breaker off for 5 min also. Neither helped, still stick. I can’t find any solutions online either, this is ridiculous and unacceptable, especially because this is Labor Day weekend.
A:AnswerReplaced mine with a dimmable led and it works great. Matches my under cabinet lighting. Hate the yellow look of yesteryear lighting in the kitchen. its a G9 bulb. use this for your search G9 LED Bulb Pathway Lights Dimmable 2W (20W Halogen Equivalent) Warm White 3000K G9 Base 2835. The lighting shows up more like 5.5k or 6k and works great.
A:AnswerI am with you on this. I first saw this beautiful color appliance after it won awards in 2015. It took them this long to get the few pieces they have out now nearly 3 years to get them. I purchased the microwave and a range (which I have not installed yet) and am waiting impatiently for a French door counter depth Refrig with water and ice in the door. (Very Impatiently) I have called the company many times and I think we are getting on a first name basis...trying to get them moving. I do not think my efforts are working. I have been assured that the line is still so new they are releasing it in small batched to see if it catches on. I was only able to seen the product online as none of my local stores had any on the showroom floors. I think if the company wants to sell the Sunset Bronze line they should get out the models on the floors of big box companies. Just the color will sell the product. The bells and whistles are nice but I love the color. I would love it if other companies would pick up the color and add separate coffee makers, fryers and small appliances to match. OOOhhh what a lovely kitchen! I might even try to learn to cook!
A:AnswerNot sure but I have had similar issues. Only had mine about a month, it restarted once when I turned on the hood fan while microwaving. The hourglass will come up and it will reset. Made sure I got the warranty but I am just hoping this is a good product. Fingers crossed.