Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - Biscuit

I bought the first fridge in December 2017. It came just before Christmas so I didn't think much of it and left for my family's house. I put water bottles in it and they were cool but not cold. Odd. Then I got ice cream for my son's birthday in January. It was super soft when I got it. Super odd. I didn't trust it but became ill so I didn't use it. THen in February I put ice cream in it for my daughter's birthday. IT MELTED. In the freezer. I even put it on the coldest setting and it made no difference. There was water on the fridge under the door and leaking out of the freezer door. I called warranty and got a repair guy to come out. Meanwhile I invested in 2 thermometers...one for my old old fridge and one for the new one. Old fridge at 0 degrees. New fridge at 25 degrees...not cold enough for ice cream or to keep food very long! Visit 1: (Had to miss work) He took it apart inside and said it must be a sensor. Visit 2: (Had to miss work) He came back and changed the sensor. BUT then he noticed that it wasn't "frosting up" right and he said there was a lead in the sealed system. They were recommending replacement. Phone Call: Repair man said they really think it should be replaced. But they are required to fix it by Whirlpool. Even though it's not a good idea. Visit 3: (Had to miss work) Guy comes out, fills it up with freon. I'm good to go. Case Closed. Well, it DIDN'T work. It's at 25 degrees! So I call Whirlpool and get nowhere. Nothing. Nada. "They have no record of me ever having a repair" even though THEY are who sent out and paid the repair man! Sorry, they said. They don't see that I ever had a repair done. So I missed 3 days of work for my health. I post on facebook. Then I get a call and they will provide a replacement fridge. OK. I'll try again. Just a 8 days ago I received a new fridge! (Had to miss work) IT IS NOT COOLING. It's over 20 degrees too! There is water on the fridge between the doors, again. Water all over and dripping from the freezer door, again. This time there is water on the seals of the fridge too! I call. They ask questions and I tell them it is in a temperature controlled area. It is in my laundry room. Well, they say it must be the "energy field" from my dryer? (what is an energy field from a dryer?) So I laugh because we have NOT done laundry at all this week! None. We have a lot of clothes... They want to start the whole repair cycle AGAIN, for the same exact problem. Are they planning on taking days off of work for me? No, they said have a friend at the house. Ummm my friends all have jobs too. Everyone works. I have already taken 5 days if you count the delivery. They won't refund my money. I am beyond upset. The "manager" guy was incredibly rude too. Don't buy this fridge and don't expect much from Whirlpool's customer service.

This unit is louder than any other fridge I have owned. While it is still minimal, it is noticeable every time it kicks on. It has a good amount of storage space, but the door storage is limited. The standard shelves that comes with it only allow for average sized condiment bottles to be stored (think ranch dressing bottle sized). Any "family- sized" or taller bottles will not fit properly (even larger ketchup bottles don't fit). There are two places for larger items, but those spots are generally reserved for juice and milk jugs, not condiment containers. The drawers in this fridge are larger than your average bins, but also don't seem to slide as well - almost like they are just sitting on the bottom, not actually attached to the lower shelf. The middle drawer moves from side to side (which is totally cool) but also takes up precious space that could otherwise be used to accommodate the tall condiment bottles. 12-pack cases of soda fit perfectly on the bottom shelf, but bottles of water do not. This really limits the use of the lowest shelf setting. There are not a lot of configurations that work for this fridge. You have to place the top shelf all the way up if you want to have room to store items under the drawer on the middle shelf, and same applies to the bottom shelf - it must be on lowest configuration in order to provide adequate room for the middle shelf. I suppose other arrangements could work, but so far this is the only way I have been able to make it work for my purposes. The glass shelves are very nice looking, but I wonder how well they will clean up. I have kids so we are bound to have spills at some point or another. Since the shelves are all glass I can foresee liquids being caught in the crevices of plastic that hold the glass in place and protect from sharp edges. The freezer is a very good size. Full sized pizza boxes can fit well in any direction. The door storage is a bit lacking compared to the refrigerator compartment as the only bar holding items in place leaves quite a bit of space for smaller items to fall through. Larger items such as cylinder juice containers stay put, but thinner items such as single pound packages of hamburger fall through. I have only owned this fridge for a few weeks, and so far it has been good. It may just take some getting used to, but I wish I had spent more time looking at other options rather than purchasing the one that looked the prettiest. Other things I didn't notice in the store: The front of this fridge is actually curved - if you have a magnetic board that you place on the front it will not lay flat You cannot actually see the items on the top shelf when it is in the top position - you have to bend down to see. (I am 5'4" for reference) It does not have a temperature gauge that you can change to a bunch of different settings - you can only choose colder, warmer, or middle. The light in this unit is an LED which is more costly if you ever have to replace it. It is the same size as most standard refrigerators. I think it was a little taller at 64.75 inches tall, but for the most part takes up nearly the same amount of space.

After owning this fridge for over a year, I feel I can give an accurate review. This fridge hasn't lived up to what I thought I was getting. the delivery guys were super nice to set it up for me and switch the door handle so it would open from the other side. After an hour of trying to get the door switched he told me the factory didn't drill a hole for the other side of the fridge so he couldn't keep the handle and top of the door secure. He ordered a new one for me and 2 weeks later replaced it. From day 1 it started popping and pinging about every 20 minutes or so. Sometimes so loud that my kids would say "What was that?" I was thinking it would stop but it never did and I didn't want the poor delivery guys to have to come back so soon so I waited a little bit but by the time I called it was past the 15 days where I could have returned it for a different one. Stupid on my part. but anyway, I have noticed if I place any fresh fruits or vegetables anywhere near halfway back to the back of the fridge, they will freeze and be ruined. It doesn't freeze in the drawers though, but the drawers are so small, I can't fit hardly any fruits or veggies in them. I tried adjusting the temperature but it only gives you 3 choices and the middle choice freezes my veggies, the warmer choice is too warm. I had a thermometer inside to see if the warmer setting would work but it was too warm to keep my milk and meats safe. I wish it had a dial that I could control not a button with only 3 choices. It also has the button that turns on and off the light when you shut the door in a horrible place and my hand has been scraped many times when I place food in and out of it. Why did they put it right in the center and not up top or down at the bottom? The button is kinda sharp, more like a lever. I wish I would have never bought this fridge.

I've had this refrigerator since Dec.2015. After a few days I noticed that the recommended setting freezes on the bottom shelf, 28 to 30 degrees, and is too warm on the upper shelves, 45 degrees. The first setting is too warm. Called Whirlpool for warranty service and the service person said that's just how this refrigerator works, as in it can't be fixed! I bought this refrigerator to replace an old Roper refrigerator that had started to freeze things on the bottom shelf but it was 15 years old! Also asked for a replacement for the door which was dented. Was told a replacement door would be here Feb. 4. ( over a month?) Haven't received it yet! Called Whirlpool Feb.8 and was told that the door hadn't been received by the service people yet and that the doors are special made. That's BS!! These refrigerators are mass produced and the only difference between them is the name the manufacturer puts on the door, ie, Whirlpool, Kenmore, Frigidaire, etc...They're the same refrigerator. Called Best Buy. They won't take it back or replace it. So I'm stuck with this 2 month old Whirlpool refrigerator that cost nearly $700 that I have to adjust the temperature in twice a day and doesn't even work as well as my 15 year old Roper refrigerator! I'll not be buying anything more from Best Buy and certainly never another Whirlpool product!

I bought this fridge to replace an 18 year old Kenmore. This one was much nicer. Everything about this fridge seems strong and sturdy. I really liked the adjustable shelving as they seem strong and easy to clean. The shelves in the doors are great as they are very robust and adjustable. The LED lighting lit the inside of the refrigerator very well and was bright and crisp. I only wish that the freezer portion had lighting. The temperature controls were adequate and easy to use. Nice and cold and reached temperature very quickly. Aesthetically the unit looks fantastic. The black finish looks great and appears to be very durable and easy to clean. Other reviewers mentioned this unit was noisy. I did not think that was the case at all. Noise can be a relative thing, but I thought it was quiet and I don't even notice it running. The only complaint I had was with Best Buy as I ordered this unit with the hinges on the left side and it arrived with them on the right. When I inquired with the delivery personnel they told me to call the store and they would send a tech out. When I called the store they told me the delivery crew was suppose to do it. I was left in limbo waiting a few days for Best Buy to call me back. Rather than wait I read the installation instructions and swapped the door hinges and handles myself. I am a very technical and handy person and this was not an easy task. I was able to complete the swap and the refrigerator and freezer have been running flawlessly for about four weeks now.

The adjustable shelves on the door are very useful, with enough space to store two 1-gallon jugs of milk. Plus, store all my other condiments, soft drinks, and malt beverages. Both crispers work as intended, for storing fruits and vegetables the the humidity set in each compartment according to what is stored there. I do like the glass shelves, and how the meat drawer can slide to which side the user prefers. I do not understand some of the other reviewers who claim the refrigerator compartment gets too cold, because mine does not. My freezer compartment keeps ice cream frozen to a perfect consistency: Not too soft, and not too hard. All meats and other items remain solidly frozen and rock hard. So I do believe that Whirlpool is correct in their recommended settings for both the refrigerator and freezer compartments. The freezer compartment is also cavernous, one of the largest I have seen for a refrigerator this size. On door reversals: Yes, the doors and frame on this model are tapped correctly if the door must be reversed. However, the pegs are difficult to seat fully into the holes where the screws originally were. Since I do not recommend reversing the door on any refrigerator unless it is absolutely necessary, this will not affect my score. Overall, I consider this refrigerator to be a bargain. Especially when there are many other such appliances with fewer features and amenities for the same price, or even higher. It is also very attractive. So far, I am well pleased.

The fridge did not seem cold to me when I first got it. I put some water bottles in it and they seemed cold enough to drink, but it still didn't seem cold. I was hesitant to put much in it until I had to. 1 month after I received the fridge I put ice cream in the freezer. It was very very soft to dig out into a bowl. One month after that we got another container of ice cream and it melted. I called Whirlpool and they did send someone out to look at the fridge. The man who came checked it out and came back another day to replace a sensor. But after the fridge was running he noticed that there appeared to be a leak in the sealed system. The fridge is bad. After conferring with his office, they recommended that Whirlpool replace the fridge with a brand new one. Whirlpool said no. I called Whirlpool and they said no again. I approached Best Buy and was privileged to deal with a non-manager as the manager would not speak to me. They said they would not replace the fridge either. The repaid service returned and filled up the coolant and said call them when it's no longer cooling again. I received awful service from Best Buy and awful from Whirlpool. They happily took a ton of money and sold me a piece of junk. I will likely not ever return.

We chose the black one for my parents' home since Bisque was a special order. It works quite well in the room. The inside is pretty spacious and laid out well. The sliding 'deli drawer' is a convenient perk; as are the gallon/2-liter bins on the door. The finish is beautiful and easy to keep clean. The LED light is bright and useful, however taller pitchers on the top shelf will keep it from illuminating the lower shelves, I've noticed. The 'down sides' to the refrigerator are few, but are noteworthy: NO lighting in the freezer. (Maybe this is standard now, but older models had a light in the freezer - my dad "misses" it. :) ) NO egg and butter "holders" or ice cube trays (again, maybe not pertinent in new refrigerators, but USED to be a "given".) The plastics seem quite flimsy. I fear, over time (and not a very long time) the plastic will get brittle and break/crack pretty easily. We'll see how that goes over time. If you need a "basic" top freezer refrigerator that has a few nice amenities, this would fit the bill. We had size/height restrictions and this specific one fit and looks great.