Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel

Large, made in Mexico Whirlpool. Not made well at all, cheaply put together, noisy, not energy efficient, but inexpensive and plenty of space with a large freezer. Cons: -Made in Mexico -Cheaply made -- everywhere. Everywhere there was excess glue at the seams (even gunk between the glass on the shelves), things slightly askew, imperfections everywhere in the manufacturing. Nothing major, but all around you can see how cheaply it was put together. Even the bins feel cheap (thinner plastic than the older models). -Unit is about 20% noisier than the old unit it was replacing (another Whirlpool from 12 years ago). Not terribly noisy, but certainly somewhat noisier than previous models. -The outside doors (both for the freezer and main compartment) feel cold (or at least cool) to the touch when the unit is turned on -- not room temperature as with normal refrigerators -- showing the insulation isn't very good (the outside doors on every other refrigerator I've seen has always been at room temperature). -Energy-wise, it's only so-so, with a rating of 436kw/h (it's not EnergyStar rated and not very efficient). Compare that to numbers in the high 300s for EnergyStar rated ones of similar size. -No LED light in the Freezer. Really, Whirlpool? Really? Pros: -Cheap. When on sale it can be an ok deal (if the thing lasts) for what you get. If you don't have a lot of money, you get a big fridge and large freezer for a moderate price. -Lots of freezer space: the 6.1 cubic foot freezer is nice if you freeze a lot of things as I do. Much bigger than 18 cubic foot models that only have 4-5 cubic foot freezers (the main reason I bought this, instead of better-made 18.2 cubic foot models from GE or other makers). To me, Whirlpool is no longer the brand it used to be -- not at all -- and is no longer a selling point. I don't mind it being made in Mexico (as a lot of brands are made there now) but unless you pay through the nose for their high end models, you now get cheaply put together stuff that is manufactured in Mexico very sloppily. I would NOT honestly recommend it to a friend, but did buy it myself for the affordability and large freezer size. My suggestion is to look for the features and size you need, and purchase based on that, NOT on the brand anymore. Also, if you have a credit card that doubles the manufacturer's warranty, it might not be a bad idea to put it on such a card. The main selling point is the price (affordable when on sale) and the large freezer and main compartment space. I've had it a relatively short time, and it works. We'll have to see for how long. Not a 4- or 5- star unit by any means, that's for sure. Not a 1-star either (it does work), but in the 2-3 star range.

DO NOT PURCHASE THIS OR ANY OTHER WHIRLPOOL PRODUCT. THEIR WARRANTY PROGRAM IS A JOKE. Purchased this refrigerator because it had mostly good reviews and seemed to be a good value. Delivery was on time and they set it up great, took away all of the trash and were pleasant to deal with. Then, 2 1/2 months after buying this refrigerator, it began to make an intermittent clicking noise, then stopped cooling. We lost the entire contents of the our refrigerator. I called Whirlpool and they said they would send a qualified repairmen to fix the problem the next day between 8-12, The unqualified person who showed up at 12:40 said that the compressor was bad and he couldn't fix it, that they would report it to Whirlpoo.l who would make a decision on whether to fix or replace it, and that if it was to be fixed, he could not do it as he was not skilled enough to do it. I called whirlpool and they confirmed that their repair contractor had no skilled technicians for 2 weeks. They scheduled someone else to come out. I called them first to advise what the problem was so they could order parts. They assured me that their technician would have the skills to diagnose and repair the problem. He too showed up late and said that it was a bad compressor and that Whirlpool would have to decide to replace or repair, either way, our refrigerator was not getting fixed that day. Whirlpool tells me that the repair facility will order the parts but it will take 7-10 business days for them to come in. I explained that we need our refrigerator, we have kids and need to be able to keep food in the house and asked if they can expedite the parts process. The young lady on the phone said they can't expedite the parts BECAUSE THE SHIPPING COMPANY DOESN'T TREAT EXPEDITED PARTS GENTLE ENOUGH AND THEY WILL ARRIVE DAMAGED!!! This is professional grade b.s.. She offered a $50.00 visa card that will arrive in 6 weeks. Yaaaay. After 2 1/2 months of working, it broke down and Whirlpool is not willing to spend a few extra dollars to expedite the repairs and works with unqualified, unprofessional repair technicians. Will never buy one of their products again.

When our old refrigerator died (it had 23 years of use), I knew it was time for a new one. We didn’t want to mess around with any complicated technology so we went for a simple top freezer model, and settled on Whirlpool. This name was synonymous with reliability in my book. Unfortunately, it appears that there has been some slippage at this manufacturer. We have had this model for 24 days now, and it has yet to cool to the proper temperature in the refrigerator for more than a couple of hours. We haven’t been able to use it for food storage yet. So far there have been two service calls with one more scheduled for this week. It is unbelievable to me to purchase a very simple, brand-new model of a refrigerator and not be able to use it for three weeks. I have to constantly monitor and record the temperatures in order to provide more detail to the service representative. I asked today if we could just have a replacement but was provided no estimate on when or if they might happen. To say I am disappointed is putting it mildly. I was told I can’t have a new one yet. I am almost to the point of just wanting my money back and buying a totally different brand. If anyone has any advice on this please comment and let me know. This is also a warning – for food safety reasons, refrigerators need to be below 40 degrees and freezers at 0. I would hate to see anyone buy this brand new, not check it out as thoroughly as I did, and become ill. Another factor to this is that it’s quite inconvenient to schedule service, since I work full time and the service technicians are only available during the day, during the week. I buy everything through Best Buy and I don't blame them for this, I believe it is the Manufacturer's responsibility to fix this.

Bought after intensive review of refrigerator ratings in Consumer Reports & on internet and many visits to stores to examine & measure models. --- Have had for 4 months. Very good refrigerator. Solid construction. Glass shelves (not plastic). I did not want a unit with huge door shelves intended to hold gallon size milk jugs which take away from interior shelves depth & this model has nicely sized door shelves w/o gallon storage. Took some experimenting, but good temperature control maintaining 33-37 degrees in refrigerator and 0 to -5 deg in freezer. DEFINITELY RECOMMEND IT. -- However, did not give it 5-stars for following reasons: 1. temperature control dial is at front of of frog on a bulky housing that contains frig light & protrudes down from roof of frig compartment , partially obstructing top shelf space. The temp dial does not have click stops and brushing against it as you reach into frog can change temp setting. 2. Because of design and location of compressor & other components, the depth of bottom of frog compartment is shallower than higher up, & as result the chiller bins are severely restricted in depth to rear & don't hold a lot of meat, produce & fruit, etc. 3. Good refrig door shelves, as noted above, but only three adjustable shelves provided even though there is space for four. 4. The large freezer compartment provides lots of volume, but has only one non-adjustable shelf (wire, not glass). It ought to have two freezer shelves. I bought it w/o the optional ice maker, which I did not want, but It came without regular ice-cube trays & without special freezer rack for i.e. cube trays & no option to get them. (I had to supply these myself.) Also, no light in freezer compartment. -- Overtall, a very good model that I recommend, but has the noted (for me) deficiencies, hence the 4-star rating.

Ok here's the deal.. I recently purchased a whirlpool fridge from bestbuy..I had to replace my old fridge which was 16 years old. It also was a whirlpool,it was great never any issues. The problem with the new one was on the fridge part it never went below 40 degrees and it was on the max setting and that had me really concerned, now granted I'm a 2 person family so there wasn't a lot of stuff in the unit. And of course I didn't read the reviews on the unit before the purchase and yes Best Buy was going to trade it out with brand new one! But the day before then new one was going to be delivered I canceled the order cause I read the reviews on it and there were a lot of complaints on the same issue I had which was not cold enough! So I went with a different brand! And also to add I wanted the swing of the doors to be switched and when the installers did this the fridge door would not seal correctly! What a headache it became so I had them switch it back and in that process the installer stripped some screws! So I had to ( as the customer) use my tools and got the stripped screw out my self!! Remember consumers these installers are contracted people and I'm not sure if they really know what they are doing so please beware ! Now I'm not knocking bestbuy for this but it's the product they are saling to us the consumers !!! So yes I'm not happy.. yes I will agree it was a great price but the overall quality sucks!!!!

Just took delivery, purchased at, and installed by Best Buy. The delivery/install guys were great - no complaint there. So far, the unit seems to keep the fridge cold, and the freezer really cold - so I'm OK with that. I was really shocked to find that the Monochromatic Stainless Steel we paid a big up-charge for was just the doors. Both sides, and the top, are a gray putty, non-stainless. If we ordered the white version, the whole dang thing would be white - saw it in the store. If we ordered the black, the whole thing would be black - saw it in the store. Why, when paying an up-charge, doesn't that follow for stainless??? The 2nd problem, which is being worked on, is the freezer door gasket. It was badly aligned when the door was made, and since it's a "foam-in-place" gasket, it's actually part of the door, rather than a separate replaceable part. So, we're waiting for a replacement door to be installed. I understand that happens, and I assume Best Buy will take care of it. HOWEVER, only one surface being the stainless, for which we paid an up-charge, has left us will a really bad opinion.

Bought the refrigerator in June 2017. Noticed right away that the temp in the freezer was a problem. The food stored in the freezer gets ice crystals all over it and bread gets freezer burn quickly. I've tried to adjust the temp (only 1 control, in the refrigerator compartment) as best I can, but with the refrigerator compartment at just above freezing temps, the freezer still varies between 0-15 degrees without being opened (I've confirmed the temps with multiple thermometers). Usually most refrigerators gets all the cold air for the refrigerator compartment from the freezer and allow air to pass to the refrigerator compartment when needed, with the freezer temp controlling the on/off cycling of the compressor. This unit seems to monitor the refrigerator compartment with the freezer getting cooled only when the refrigerator compartment needs cooling. We had a tech out to check it, but he was all but worthless. He double checked that the freezer air flow control was set to max and that was about it. It appears other reviewers are having the same problem. I've had other Whirlpool refrigerators (some much cheaper) and always had good luck with them. Very disappointed in this refrigerator.

I was very happy with the product but the SERVICE was pathetic. NOT ONE PERSON EVER CAME OVER TO APPLIANCES TO ASK ME IF I NEEDED HELP. Not one! I was up and down the appliance aisle several times for a good 10 minutes. I will tell you that many associates were standing around looking at their smart phones of course and talking about their weekend. I was there on a Monday morning. Then the manager didn't believe me when I said there was a sign for free haul off ON THE REFRIGERATOR I WAS BUYING. I had to go show him! He could not even find the frig I was buying. The associate ringing me up has as much personality as a rock. He looked all of 17 years old. Her knew nothing about nothing. This was in Customer Service too because I was buying for TAMU and we are tax exempt. The manager said that sign should not be there but since it was, then he would honor it. It really put him out. He acted like the $15 or so dollars was coming out of his pocket! I was just going by YOUR SIGN! The staff was pathetic as far as customer service and I won't be buying anything there again if I can help it. I purchased my home refrigerator there a few years ago and service was much better. I also bought my flat screen HD TV there a few years ago and service was much better. WHAT HAS HAPPENED? I am disgusted. I won't be back.