Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Black stainless steel

Not On Display at Sterling

On Display at Reston

Go bold with your food storage with this black stainless steel Whirlpool side-by-side refrigerator. The 28-cubic-foot refrigerator offers ample storage for your whole family, and an in-door icemaker frees up space in the freezer. This Whirlpool side-by-side refrigerator has full-width glass shelves, with three adjustable shelves and one fixed, so you can customize your food storage.

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Black stainless steel
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Key Specs

  • Product Height
    69 inches
  • Product Width
    36 inches
  • Height To Top Of Refrigerator (Without Hinges)
    68.875 inches
  • Height To Top Of Door Hinge
    69 inches
  • Depth Without Handle
    32.75 inches
  • Depth With Handle
    34.875 inches
  • Total Capacity
    17 cubic feet
  • Refrigerator Style
  • Ice Maker
  • Lighting Type
  • Color Finish
  • App Compatible
Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser - Black stainless steel - Front_Standard
(Doors closed)


What's Included

  • Whirlpool 28.4 Cu. Ft. Side-by-Side Refrigerator with Water and Ice Dispenser
  • Owner's manual

Ratings & Reviews

Overall Customer Rating:
97% of customers would recommend this product to a friend (169 out of 176)


Fingerprint-resistant stainless steel door

Aligns perfectly with any stylish kitchen design.

Accu-Chill™ temperature management system

Cool your food quickly with this model's temperature management system.

FreshFlow™ air filter

The FreshFlow™ air filter is 15 times more effective than baking soda at reducing common food odors. Replace the filter every six months for optimal performance.

Frameless glass shelves

Store more items on each shelf with wall-to-wall frameless glass shelves, which offer greater storage ability.

Adjustable gallon door bins

Move these adjustable bins anywhere in the door for increased loading flexibility when and where you need it.

EveryDrop™ water filtration system

Access fresh filtered water and ice without ever opening the refrigerator door.

LED interior lighting

Keep food looking as good as it tastes. Light is cast inside the refrigerator so food looks like it's supposed to.

Automatic defrost

Adaptive defrost monitors the freezer environment and runs the cycle only when necessary.

Humidity-controlled crispers

Store fruits and vegetables in their ideal environment.

Door alarm

Alerts you when the refrigerator door is accidentally left open to save energy.

In-Door-Ice® storage

Get an extra full shelf in the freezer with an ice bin that's been moved to the door.

Customer rating

would recommend to a friend



  • Rating: 2 out of 5 stars

    Nice Refrigerator With One MAJOR Flaw


    Bought this fridge from BB October 2017, Delivered in November 2017. There is plenty of room in this refrigerator for a family of 4. Stainless finish is nice and door mounted controls and features work well. There is however one major flaw with the design. After only 6 months of use, the ice maker stopped working. Upon inspection of the fridge I noticed the wire harness that comes from under the fridge and through the freezer door had been rubbing up against the plastic cover every time the freezer door is opened and the plastic cut right through the sleeving and into the wire. One wire was cut. I called the repairman and left it up to him to find the issue. After he tested the electrical system and said it was fine, he determined it needed a new ice maker. I proceeded to tell him to check the wires underneath and after a little convincing, BINGO! He performed a temporary patch job until they receive an entire new door to be replaced. The photo is post patch job and the sleeving over the wire had to be removed in order to do the repair. If you own this fridge or are considering buying it, I would place some sort of protection between the wire harness sleeve and the plastic cover.

    No, I would not recommend this to a friend

    • Brand response


      Hi Rich, thank you for your review. We would like the opportunity to speak with you further about your concerns. Please email your name, address, phone number, model/serial number and a brief description of your concerns to Whirlpool_Reviews@Whirlpool.com. WhirlpoolBrand

  • Rating: 4 out of 5 stars

    Good but with some cons

    • My Best Buy® MemberMember

    We are looking for 28+ CF unit, don't want to spend $3000 for a french door unit, therefore, we decided to go for this 28.4 side by side. Here is the information I want to share: 1) The unit does make some humming noise, you can hear it when you are alone at home, not very loud, but noticeable, my 20 years old refrigerator they just haul away made less noise. I guess all running machine does make some noise now a day. 2) The ice maker is loud during the process of refilling the water after the ice maker dump out the ice. it last about 4-5 seconds, It can wake you up if you sleep close to the refrigerator, lucky I sleep upstairs. 3) Ice maker is small, I buy an extra container and keep the ice as reserve. 4) After the initial 24 hours, I saw ice flakes formed up on the back wall (inside the unit) of the fresh food side of the refrigerator, my carrot is kind of frozen, they said the temperature was set at 37 degree, I adjust it to 38 degree, It seems to solve the problem. Will have to keep an eye on it. 5) Ice water is not super cold. 6) The light is at the back of the refrigerator, so, after you put stuff inside and block the light, the unit is kind of dark, my old unit the right is in the front, so, it is more bright. When they deliver and install the unit, they will advise you to keep it empty and running for 2 to 4 hours before you put your food inside, you need to get some coolers to keep your food, I was prepared for that, so, no problem for me. This is my input, hope this will help you make the decision of your choice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One Great Fridge

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A stand out refrigerator with the largest capacity in this size range. The in door ice maker provides lots of additional freezer shelf space and room for two slide out freezer baskets. On the fridge side there are two good sized slide out fruit / veggie storage containers and an over-sized deli draw. Five adjustable extra deep door shelves for milk and bottle storage. No other competitors could match these practical storage features or offered the same usable space in this price range. The finish and quality is great. The door panels are real metal, not a look alike fo plastic and fridge magnets actually stick to it which is a feature my kids make use of to proudly display their art work and brighten the kitchen. The door surface is easily cleaned with a light spray of Windex and wipe with a paper towel. I really like the bright white internal LED lighting as well as the easy to use door and dispenser controls. The extra tall dispensing ports let you fill long sports water bottles. I like the size of the ice cubes, not to huge. I did buy this during a big Memorial Day appliance sale and the pricing intensives made choosing this fridge a slam dunk. So look out for special deals.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great so far!


    I love this fridge so far. I bought it in August 2017. Whirlpool - 28.4 Cu. Ft. It is deep, sticks out a bit in the recessed area of my kitchen. It’s bright inside but if you put your “hello fresh” bags on the top shelf it darkens the whole fridge a bit. Just put them on a lower shelf. The ice maker is a bit noisy when it drops the ice and then you can hear the water run to fill it back up. But none of that bothers me at all. I guess I got used to to it, It’s not that noticeable any more. I’m surprised at some of the bad reviews. I love mine and I’m about to order the same one for my Dad. He’s 75 yo and never had water and ice on his fridge. The guys who delivered mine had to come in the backdoor, French doors, so we didn’t have to take the doors off, but they had to go up steep paver steps. They did a great job! Hats off to them, very cautious. The old one going out the same way gave them a bit of trouble going down the steps. Hope it was going to the dump! It was only 3 years old and would not make ice, the entire bottom of the freezer was solid ice, then it melted all over my kitchen, happened often. Those french door fridges have a great concept, but they’re not at all the same quality bottom freezers were 40 years ago, JUNK & OVERPRICED. Stick with good old side by side, I recommend this whirlpool. But I hope I don’t end up with any of the problems others complained about. So far so good, I’m happy with it. May 17, 2018

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Unbelieveable volume for refrigerator size!

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This replacement refrigerator has the same outside dimensions as our old Whirlpool refrigerator, but the internal volume is about 3cuft larger. The refrigerator looks great and so far is performing well. We miss the "butter tray" on the door which we used to use to hold a dozen eggs and are currently looking around to see if extra shelves can be ordered. But overall, we have "lots" of room making it much easier to store and find everything...I'm a guy and "hate" to shuffle stuff to get what I'm after. Not 5 stars because the refrigerator delivered may have a design issue. The doors are supposed to open a full 90 degrees. Ours can be opened 90 degrees but the refrigerator door meets resistance and must be held in place to allow full opening of the refrigerator drawers. The freezer side works fine and the trays can be extended fully without a problem. The refrigerator side drawers can be extended, but only when HOLDING the door open (forcing it past the "stop"). This may ultimately cause damage to the hinges. Best Buy is ordering us a replacement refrigerator and hopefully we won't have the same problem. We recommend the refrigerator with caution about the doors. We LOVE the volume!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator!


    My wife and I really like this refrigerator. It's big, good looking, and with very good lighting. Best Buy had this in stock, when other chains did not, and handled the purchase and delivery perfectly, so we are happy with them too. I also called Whirlpool already with questions, and was delighted to speak to an American based call center, who were sharp and helpful; which was very different from my experience with my last refrigerator manufacturer. I do have two beefs. One beef is the factory specifications of this refrigerator show the width at 36 inches. Our opening was about 35.75, so I had my countertop tiles cut to make it slightly wider. When I got the new unit, It went right in and there was a lot of space. I measured the new refrigerator with my measuring tape and I see that the refrigerator is 35.5 inches wide. All that counter work was done for nothing.Whirlpool needs to check that. Also, the water dispenser gives you cool water, but not cold like my last refrigerator. Whirlpool said it would get colder after 24 hours, but it hasn't. Other than the above, this refrigerator is a solid 10.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice

    • My Best Buy® MemberMember

    My initial impression and response to complaints I have read.. This is a nice looking, roomy refrigerator. It replaces a working 17 year old Whirlpool, still working fine. Old unit needed a few minor repairs over the years which I did myself with available parts. Will be well satisfied if this new ones does as well. The door mounted ice maker frees up freezer space. The ice cubes are about half the size of the old models cubes. Ice production seems a little slow, taking a long time to fill the small ice bin. Ice dispenser does make a loud gear whining sound when dispensing, tolerable but not pleasant. Some ice chips fly on cube mode, not bad, more so on crushed ice. Don't notice any objectionable noises otherwise. Has two feet in front you adjust down to prevent rolling. Must remove bottom trim with two screws to adjust these up to roll out for cleaning or service. Old one had snap on trim and would roll out when desired without adjusting any feet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really like this refrigerator!

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband and I needed a new refrigerator and after pricing several online we ended up at Best Buy. The salesman was very patient with us as we looked at 3 or 4 different models. We finally decided on the side by side Whirlpool model. My favorite thing about this refrigerator is the crushed ice. It is so finely crushed, just the way crushed ice should be. I also like the measured fill option: I select how many ounces/cups/liters I want to use, put my container in place, press the button and it automatically fills up the container without me having to stand there pressing the water button. I also like that the ice and water dispensers don't stop functioning when you open the other door of the refrigerator. My only dislike is how the temperature of the water dispenser fluctuates sometimes even after I adjust it (this explains the 4 star rating). However, I would absolutely recommend this product.

    I would recommend this to a friend

Product images, including color, may differ from actual product appearance.