Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow

This machine is good but I miss the agitator I was use to. It washes clothes well but I have to add more water. The water levels are always low when I let machine decide.

The load and go feature is amazing. Handles a lot of laundry even a comforter. Close clean and fresh! Love the look and quality!

Great looking product. Has a little more noise on the spin cycle than I expected but requires less time in the dryer since most of the moisture has been removed.

So the belt in my dryer died about a month ago and oddly enough My washer started leaking water from the bottom about 5-6 days later. Both were almost 20 years old so I just decided to upgrade. And I’m quite pleased. Plenty of space for blankets and a queen sized comforter, which was actually my main concern. I’m not going back to a laundromat... ever! Tons of features, most I probably won’t use, but I do like options. It took some getting used to as it’s quite a change from my old “turn the knob and push the button” washer lol. I also love the detergent dispenser and automatic water level settings. So far, I’d definitely recommend this set to anyone in need of an upgrade.

This washer is fine, but not great. After looking in the store several times and reading copious reviews about different washers, I decided to go with this model for a few reasons. First, I liked the layout of the buttons--different than models with a turn knob, but they seemed well-organized and easy to understand. I also liked that it was a large drum with an impeller (which I had before and liked). I could also easily reach the bottom of the machine. Another reason I chose it was that the reviews were very good and people seemed to like the Load and Go feature for the most part. After using it for several weeks I am left feeling pretty blah about it. Although I liked the button layout in the store, what I did not realize was that I cannot see all the settings I have chosen. So, I need to go through each button each time (temp, water, soil level, spin, etc.) to make sure it is set how I want. From what i have read, I could most likely see these if I would connect the machine to the internet and check my app, but that is an inconvenience for me. Before I push start, I would like to confirm easily with a glance on the machine what settings I have chosen. The Load and Go Feature is working fine. I do like that it gives the proper amount of detergent for this type of machine--something that is easy to overdo. However, the manual is so sparse in info (and I've checked on the website too) that I don't understand what to do if I disable it. There is no single-use place for the detergent, Do I put a pod in if I disable? Will detergent just get washed away if I add at the bottom of the drum instead of using Load and Go? Do I disable the soap dispenser in the Afresh clean cycle or does in need to be empty of soap? A manual that took the time to give just a bit more details on new features would go a long way for the customer to not be confused and feel confident in their purchase. Another issue was that there was a slight burning smell after a few uses. I will say that Whirlpool (after a VERTY LONG hold time) was very helpful since it was under warranty (and a brand new machine). They sent out a repairman to check everything the next business day. The repair man found no issues and said it was normal burning off of machine grease. I have not had that issue since, but it did make me very wary of my purchase. In general, it is a fairly quiet washer--one of the things I do like about it. However, it does make these loud click sounds that are hard to get used to. It is just how it works and I know HE machines make some unusual sounds at times, but the clicks are sharp and always make me think something is broken. I guess the most important question, though is, does it get the cloths clean? For the most part, yes, I feel the clothes are mostly clean, but still in an average sort of way. If I could rewind time, I wish I had picked something else. I loved my last Maytag, but I don't think I will ever love this Whirlpool model. Lastly, this review is all about the machine. The purchase experience was great. The Best Buy team was super helpful and always willing to answer my questions. The service I received was great and I would return to Best Buy for future appliance purchases.

I originally purchased this product from Home Depot and they called me two days before delivery to say the product was out of stock. I cancelled my order, went on line to Best Buy, found the same exact washer/dryer, got delivery scheduled just a couple of days later, and paid $700 less than I would have at Home Depot! We love the washer/dryer, its American made, and we love Best Buy!

After reading the reviews, we decided to try this washer and dryer. We have not been disappointed! The washer agitates from the bottom and spins intermittently while the tub is filling with water to ensure that all clothes get wet. I also like the detergent compartment. You can pour an entire bottle of detergent in it and then the washer will release the exact amount needed for your load. This saves on detergent and water. My only complaint is that whenever I wash a large load of sheets or towels the washer moves during the spin cycle. Seems like it could balance things better. But I really like it!

Definitely prefer this top loader vs. my previous front loader. Machine works well, only issue is if the load becomes unbalanced it gets stuck in the rinse/spin cycle until you are able to physically rebalance the load. I had to refer to the chart in the manual for the first week to understand all the options & icons but now it's easy. Only wish is that the end of cycle sound could be set louder since they are in our basement. Not going to pay for using the "smart" service.