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With an exceptional product, you should receive exceptional service. The Geek Squad White Glove Experience gives you exclusive services absolutely free with the purchase of select refrigerators (we'll call you within 24 hours of your purchase to schedule your first appointment). Highlights include:Appointment dates/times that work for youPre-installation appointment to make sure everything is readyPersonalized installation that includes water line install (if required), connecting refrigerator to Wi-Fi network and much moreIndividual learning session, so you understand your new productHaul-away or relocate service for your older refrigerator12 months of dedicated phone and remote support
"On-Your-Schedule" Installation Preparation
Your schedule is our schedule, so you can pick the dates and times that work for you
A Geek Squad Agent will call you within 24 hours of your purchase to schedule a pre-installation appointment
During this appointment, the Agent will measure the path and space for your new refrigerator, and do a complete assessment of your home Wi-Fi network
We'll do a complete installation and connect your refrigerator to existing utilities in your home
We'll connect your refrigerator to your existing home network, or if required, upgrade your network so it supports your new product
We'll install and connect a water line, if required
We'll haul away your existing refrigerator, or relocate it within your home
You'll receive an individual learning session, so you'll know exactly how to use your product
A dedicated Geek Squad Agent will follow up within seven days after your installation to answer any questions and to make sure things went smoothly
You'll get 12 months of dedicated phone and remote support, so you can ask questions and get complex technical issues fixed
Important note: This sku cannot be purchased separately and will be automatically added to your order when you purchase select Samsung refrigerators. Additional parts and extensive labor are subject to extra charges.