Customer Ratings & Reviews
- Model:
- 892079-1100
- SKU:
- 6590419
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Smart Soundbar with Dolby Atmos and Voice Control's excellent sound quality, ease of use, and compact size that delivers immersive audio. The soundbar is also praised for its elegant design and decent bass. However, some customers have reported experiencing intermittent connectivity issues. Overall, the soundbar seems to be well-received for its audio performance and user-friendly design.
This summary was generated by AI based on customer reviews.
GARBAGE Soundbar stopped working the same day!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost let me say I am a BOSE woman. I have like 3 portable speakers that I've had for many years which actually influenced my decision to try a soundbar, this soundbar. Purchased this Smart Soundbar to pair with my Samsung S90D tv I got during Black Friday. I hooked it up directly via HDMI since I read reviews of how the bluetooth is shotty. Garbage speaker stopped working the same day!!! The connection would lag when turning it on with the tv. You'd have to wait sometimes 2 minutes for it to sync and start outputting sound, that is until it wouldn't connect at all and stopped outputting sound. Honestly the sound is better from the tv than with this soundbar. RETURNING this weekend and definitely not worth the money even with the sale. Most of the new tvs that have the Dolby integrations sound great without soundbars anyway.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm happy to hear you're a big Bose fan, but sorry to hear about the connection issues between your Smart Soundbar and Samsung S90D TV! Connecting the TV to the soundbar via HDMI is definitely the thing to do; however, any connection issues don't necessarily indicate that the soundbar is faulty. One thing you should try is adjusting the HDMI-CEC settings in the Bose app. This can be done by trying all the different options under Settings > Power > HDMI Power and Audio. If this doesn't resolve the connectivity and audio issues, then please get in touch with our support team before you return your soundbar, as we should be able to help you get everything working as you'd expect: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Not compatible with PC output HDMI
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I bought it was to install it on my gaming computer and I only have one HDMI input to connect from the HDMI output of the graphics card etc 4090 and I can connect and I can't be recognized by the computer either without any way to make it work, all the methods don't work and the Bluetooth of this bar has latency, so there is no recommendation to play on the computer through Bluetooth. I can't make the sound quality so good since Bose only makes these for TV
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for your review! It's true that the Smart Soundbar isn't primarily designed for gaming consoles or computers. The soundbar's HDMI input (2.0b) needs the connected device to have either ARC or eARC, which almost all TVs have. As for Bluetooth, a small amount of audio latency can occur, but this is due to standard Bluetooth signal processing, and isn't something Bose can directly influence. Despite the above, if we can assist you any further, please reach out to our support team: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
- Pros mentioned:Sound quality
Should have done something else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had done the Sonos instead. Purchased both the sound bar and subwoofer. Setup was not intuitive and very difficult. The app is not user friendly. Have it connected via ARC to my TV. Sometimes it turns on when the TV turns on but most of the time I have to go into my app and manually turn on the soundbar or go into my TV settings and change it from ARC to Bluetooth and back again for the soundbar to become “active”. My wife hate it as we will almost always have no sound until you “fiddle” with it to get the sound on. Once the sound is working, it is great. The quality of the sound is fantastic. The sub is great too. But I’m sure I would have liked the Sonos sound too. Am very disappointed overall though due to its usability.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you’ve encountered with the setup and connectivity of your soundbar and subwoofer. We understand how important it is for your system to work seamlessly, especially when you want to enjoy great sound without extra steps.
To make sure we review the details and provide the best possible assistance, please reach out to us using this link: https://bose.life/49SSe5s
Our team will take a closer look and do everything we can to help improve your experience.
We appreciate your feedback and will do our best to assist you.
Gloria - Customer Support Team
- Cons mentioned:Connectivity
Terrible warranty service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $500.00 for this soundbar 1 year ago and had to send it to Bose for warranty service 4 months later. I had to pay $40.00 to send it back to them so that they could warranty their product, and months later it was returned to me and the Bluetooth connection on it did not work. That did it for me with Bose, so I purchased a Klipsch soundbar and donated the Bose junk to charity.
No, I would not recommend this to a friend Do not buy open box items from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review for the open box item. I ordered open box -excellent which says it comes with all original items. It came with no remote and online agent told me I had to go to the store to get the replacement. I went to the store and they did not have the remote. Come back home and talk to the online agent again and they can't help with locating a remote or exchange for open box item and I would have to find a store with an open box item. Why would I pay for the item that in the description said it has all original items and have to go through this hassle? They even had me call Geeksquad and they were no help with this issue. I would never buy any open box item from Best Buy ever again.
No, I would not recommend this to a friendDo not buy Bose
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy Bose. My personal experience was horrible. I bought this sound bar, then a month later bought a Bose bass module. After trying 2 different bass modules, and all tech suggestions neither worked properly due to WiFi. interference. I was able to return the bass modules, but Bose and Best Best Buy refuse to allow me to return the sound bar. So I’ve got a $500 sound bar with ZERO ability to connect a bass module.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi DoctorJ, thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve had with your Soundbar and Bass Module
Wi‑Fi interference issues can be frustrating, and we understand how disappointing it must have been to try multiple bass modules and troubleshooting steps without success. We appreciate you giving our team the opportunity to assist.
While return policies can differ between retailers and product types, we’d still like to take a closer look at your situation and see what options may be available moving forward. Please reach out to us directly at https://bose.life/3ZnLupU with your case details, and we’ll do our best to help find a solution.
We’re here to support you, and we appreciate your feedback.
Daisy - Bose Customer Support
- Cons mentioned:Connectivity
Didn't Connect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not pair with my new LG tv following the enclosed instructions. Even went on Youtube, but soundbar would not connect, It just kept circling. Returned and used by old Bose Solo soundbar which worked perfectly.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .It’s great to hear your Bose Solo soundbar is still going strong, thank you for sharing your feedback. Your feedback is incredibly valuable and will be shared with our product team to help improve compatibility and setup guidance. To resolve the issue with the connection of your Smart Soundbar here is a helpful guide: http://bose.life/42AUQ3w
Gem - Bose Customer Support
- Cons mentioned:Connectivity
I wish it was plugged and play like most sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this speaker because is hard to connect with the tv unless you pay extra fee for registration, i tried to register they said it was free they asked for credit card, saying that won't be a charge, but they charge me $ 39,,not cool
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks so much for sharing your experience. To clarify, Bose does not charge a fee for product registration. If you were prompted for payment, it may have been through a third-party service not affiliated with Bose. As for the TV connection issues, here are a few troubleshooting steps that may help: http://bose.life/4nvNMNF
Gem - Bose Customer Support
- Pros mentioned:Sound quality
Klipsch is better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker itself is pretty decent. The app to control it is impossible to download. Very difficult to get it to connect to your home WiFi.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, we're glad to hear you like the speaker! However, we're sorry to learn about the issues you're experiencing with the Bose app. The app is essential for the best user experience, providing regular updates and access to the latest features. No worries! You can download the app here: http://bit.ly/3I4M334. Additionally, for the Wi-Fi connectivity issues, you can try the troubleshooting steps outlined in this link: http://bose.life/46lPH0q. Hope this helps! Kurt - Bose Customer Support
Do not buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned bose. This speaker is not smart, it is horrible. Wont let me turn off tv and then wont give me sound. Tried to return to best buy and they refused as it was after 15 days. Tried explaining i had a family emergency, so I could not do it in the 15 days (literally 2 days after it). I do not recommend this speaker. And will not be making any larger purchases from Best Buy again after this. The customer service is horrible. The executive team never responds to concerns. Complete a waste of 400 bucks! If i could give negative stars i would!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've had not just with the product, but also with the return process and customer support. We completely understand how frustrating it must have been, especially considering your circumstances.
We’d love the opportunity to make this right, we’re committed to helping you explore alternative service options or solutions. Please reach out to us directly so we can look into this further and work toward a resolution that better reflects our dedication to customer satisfaction. Here's the link: https://bose.life/48EXztC -Klariss, Bose Customer Support
- Cons mentioned:Connectivity
bose smart. soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have. a hard time getting it to turn on when I turn on the tv
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi David! Thanks for sharing your experience! We're sorry to hear you're having trouble getting your Smart Soundbar to turn on with your TV, we know how important seamless setup is. The good news is, this can often be resolved with a few quick adjustments. We recommend checking your HDMI-CEC Power and Audio Settings and make sure it's enabled. This feature allows your TV to control connected devices like your soundbar.
You can also find helpful setup tips and troubleshooting steps in our guide here: http://bose.life/3WiXMhE
Daisy - Bose Customer Support
Dont waste tour money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutly horrible. Didnt even last a month and Best buys return policy is only 15 days!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for sharing your honest feedback on the Smart Soundbar. We’re truly sorry to hear about your experience, especially given how quickly the issue occurred. We understand how frustrating it must be when a product doesn’t meet expectations, and we appreciate you bringing this to our attention.
Your experience is very important to us, and we’d love the opportunity to support you further to ensure you get the best from your Soundbar. Please reach out to our customer support team so we can review your situation in detail and explore the best possible solution together: https://bose.life/48EXztC
Klariss – Bose Customer Support
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed it and it sounds no better than my tv speakers - no bass, no mid-range and no treble. They are supposed to come back and reinstall the system and/or determine if the soundbar is defective and replace it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi David, Thanks so much for sharing this with us. I'm really sorry to hear about the issues you're experiencing with your soundbar, to help improve the sound quality, here’s a helpful link that offers guidance on resolving issues like no bass, mid-range, or treble: http://bose.life/4gsi29R
Gem - Bose Customer Support
Just pure GARBAGE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star only because no star wasn't an option. THIS IS JUNK the 600 was JUNK too. My Bose Soundbar 600 worked for six months before dying which Bose has repaired THREE TIMES. I bought this model hoping to get around the constant repairs of the Soundbar 600 but this one was broken out of the box. I threw away everything that was Bose the satellite speakers and subwoofer and replaced everything with SONOS. Do yourself the favor and run from this dumpster fire and never look back.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Benn,
I am very sorry to hear that you have experienced issues with your Smart Soundbar out of the box.
We would love to hear more about the issues you have faced so we can offer assistance, so please contact our team directly. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
- Cons mentioned:Connectivity
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar does not connect o bose app , not worth it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear your Smart Soundbar isn't connecting to the Bose app! Make sure you're using the correct app, namely the Bose app and not e.g. the Bose Connect app. You should also unplug your soundbar from power for 5 minutes, which will soft-reset it. If these tips don't help, please contact our support team, who will be more than happy to get your soundbar up and running for you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
- Cons mentioned:Connectivity
Surrounds Not Wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I saw accompanying surround speakers are not truly wireless I returned this without trying it out.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
The Surround Speakers need to be connected to power and then you can connect them wirelessly to your Bose soundbar via the Bose app.
Best regards,
Lau - Bose Customer Support
this is not a Bose speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this speaker must be made by someone else besides Bose. It is horrible. It doesn't have the great sound that you expect from Bose. I know someone with an older sound bar and it is excellent even after so many years
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear you're not enjoying your Smart Soundbar, Michael! The Smart Soundbar is designed to supply the rich, high-quality Bose audio you're used to. Don't forget to activate AI Dialogue Mode, which provides ultra-crisp vocal clarity using machine learning. In the Bose app, just tap "Audio", and then "AI Dialogue Mode" to toggle the setting on. You can also use the app to adjust the centre, height, bass and treble volumes of your soundbar, so do give that a try. I hope this information is useful! Warm regards, Fiona M. - Bose Customer Support
Not Smart At All!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item sucks!!!!!!Thus item sucks!!!this item sucks!!!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We are sorry to hear that you are not happy with your Smart Soundbar.
We would love to hear more about this, so please contact our support team to discuss this further: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
No Aux
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly had no Aux outlet so couldn’t connect it to my projector, so i returned it. I mean who doesn’t include an AUX outlet??
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi William, it's true that the Smart Soundbar has no AUX outlet. This output is not included on the majority of our smart soundbars, and the only way around it would be to purchase a third-party optical-to-AUX adapter. I hope this information is useful! Warm regards, Fiona M. - Bose Customer Support