Customer Ratings & Reviews
- Model:
- XR85X90L
- SKU:
- 6544732
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.
This summary was generated by AI based on customer reviews.
Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received the TV in November and we tried to install it in January. We were mounting it in my hand gripping the TV to hang ithad cracked the screen now they told me it’s junk they can’t repair it and I’m out $2000.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We are sorry to hear about what happened to your Sony TV. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Regards,
Carl
- Pros mentioned:Picture quality
What happened Sony?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having this TV for one year I can say with 100% accuracy the picture is the only amazing feature that this TV has. The OS is very buggy and often malfunctions, when google is enable its sluggish and freezes repeatedly while in use. When you run in app only mode that is a little better but then other issue arise. 1. Randomly powering off when paired with the Sony sound bar and wireless sub-woofer. 2. WIFI constantly looses connectivity so often we had to switch to LAN connections and even then with 1GB fiber incoming the app’s freeze while in use. Other devices in the house have no issue connecting to the same app. 3. When using the media play with Plex server or USB drive payback is sluggish and largely unusable. I largely regret my purchase and have to now live with a TV that is not the normal experience that I am use to with Sony product. Sony has always been my goto manufacturer and this is the first time I have had to leave an unpleasant review. I largely believe that most of the issue with this TV is do the the Google Android OS, had Sony partnered with RUKU or Apple or just did their own Linux based OS this would be an amazing TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher, We are sorry to hear that you are experiencing difficulties with your Sony TV. We'd love to troubleshoot the issues and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Picture quality
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but constantly having issues with streaming. Sony customer service is trash, 6 months of try this and try that with NO fix. After 6 months customer service said I was outside my one year warranty and had to argue the pointy the issue started 6 months after purchase, then they agreed they’d send out a tech but I had to pay to have tv removed from wall. Never buy Sony unless you have another form of streaming and again Customer service is TRASH… do not expect any positive results dealing with sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DS30,
Thanks for bringing this to our attention. We are very sorry to hear about the ongoing issues you've experienced with your X90L television and, more importantly, with your interactions with the customer service team. This is not the experience we want for any of our customers, and we sincerely apologize for the frustration and disappointment you have endured.
We understand that you've been troubleshooting for several months without a resolution, and we regret that your experience has led you to question the quality of our support. Your feedback is extremely important and will be shared with our management team to ensure we improve our service processes.
Thanks again for sharing your experience with us!
Sicerely,
Jenn | Sony Social Media Team.
Sony has the worst support
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this TV for the fact that it had power issues within the first 2 months that would stop powering on completely and after calling Sony for tech support help they sent a third party tech repair only for the people to show up and crack our screen in the process and didn't take responsibility for doing it, we then tried calling Sony support for this issue and they did not want to make things right but only offered a slight discounted replacement for 1500 when this was not our fault at all, save the hassle and don't deal with Sony with their ridiculous nonsense, because of this issue I have learned to always take pictures of the thing needing repair before someone shows up to fix it or else they try blaming you for something they did. It is a real shame because we were really enjoying this TV when it did work but for it to break down after a short amount of time and dealing with the nonsense that is Sony I cannot ever recommend a Sony product ever again to anyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, we're genuinely sorry to hear about the experience you've had with the Sony - XR85X90L and the repair process. We understand how frustrating this must be especially after noting that the screen got cracked in the process and that it was not taken care of. This is definitely not the experience we want for our customers. We'd like to evaluate your case closely, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Dominick
Broken TV from Best Buy - no return policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy a TV from Best Buy! They don’t honor their return policy. I bought an 85 inch Sony big screen TV online and picked it up from my local Best Buy. Opened it and when we plugged it in saw the screen was cracked. Immediately packed it up and returned it only to be accused of breaking it. The Manager stated they only take defective produces not broken ones. They tricked me into taking the TV home telling me online Best Buy service would take care of me but online customer service won’t do anything because I picked it up in the store. Wow Best Buy… or Worst Buy. This huge TV now sits in our living room as Christmas approaches and no one from Best Buy will help. I researched Amazon and this TV has a history of getting broken in shipping but Amazon will replace it if it’s broken. Go with Amazon, or any store that values its customers and honors their return policies.
No, I would not recommend this to a friendBest Buy buyer beware.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Sony TV 1.20.24 and by 2.15.24 the tv was losing the picture and sound at random intervals. Because the return window was closed, and the tv is still under Sony warranty, we have spent countless hours on the phone with Sony attempting to diagnose the problem. Two weeks later, Sony is replacing the tv. To add to further insult, we have to pay Best Buy $150 to mount a new tv. If we could, we would return the tv to Best Buy, but they won't take back their defective tv. We also paid for an extended warranty at the time of purchase. Extremely disappointed in the level of customer service.
No, I would not recommend this to a friendBuy a TV from a different brand but Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. You won't believe this ... I bought this TV during Black Friday from a different retailer. Long story short, the TV arrived with a broken and scratched LCD panel. I returned the TV which was a complete hustle. I bought the TV again from BestBuy, and this time the unit arrived with a broken and damaged LCD screen again. I suspect there is something wrong with the TV manufacturing or packing. BestBuy replaced the TV with a new unit. This time I received a TV with hundreds of small gray marks on the screen. I thought the panel was dirty. However, after carefully cleaning the screen, these dots did not disappear. Obviously something is wrong with the LCD panel, and I am returning the TV again. At this point I give up. I am buying a new TV from a different brand but Sony. A couple of years ago, I bought a 70 inch Sony TV that stopped working after just two years of use. Now, I have had this horrible experience shopping a Sony TV. I will never buy a Sony product again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alberto, We are sorry to hear about the experience that you had with your Sony TV and its replacement. If you still have the TV, we would like to help out and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Model Number:
Issue:
Regards,
Carl
Sony tvs are junk apparently
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this tv. Sales guy convinced us sony was superior to samsung and LG and we made the mistake of believing him. The tv glitches and freezes constantly and doesnt work with the new soundbar he also sold us. Now having to go back and forth with sony to try to get this resolved just a few months after purchasung it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brittany, We are sorry to hear that you are experiencing issues with your Sony X90L TV. We would like to get in touch with you to know more about the status of your case and provide assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not impressed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this was a defective product but the picture quality was significantly lacking and almost reminiscent of tv quality 20+ years ago. The picture was dull, even after tweaking the factory settings. We thought Sony would be be the top brand but decided to return and get the Samsung QLED. Diametrically opposite quality. Hoping ours was perhaps a one off but decided to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Isha, We are sorry to hear that you had to return your Sony X90L TV as it did not meet all of your expectations. This is not the experience that we would like you to have. The picture quality of the TV can be set to your preference using the Sony remote on the TV picture settings. You can also use one of our pre-set setting to have a better picture on your Sony TV.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Cons mentioned:Software
Software issues plague the device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended product Software issues plague the device, from constant reboots and failure to update
No, I would not recommend this to a friend Don’t buy this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this tv. It’s keeps on freezing up every few days. It’s my first Sony and will be my last one. I wish I could give it zero stars
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ek2604,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Performing a power reset may resolve this issue if it's caused by a temporary malfunction:
-Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in.
Note: If your TV power cord is completely inaccessible, you may be able to disconnect the power by temporarily turning off the circuit breaker switch to the power outlet used by your TV.
Check if any devices connected to your TV are causing an issue (such as a malfunctioning device or a data communication issue):
-Turn off the TV.
-Disconnect all devices (including any external USB devices, hard drives, and all HDMI-connected devices) from the TV.
-Turn on the TV and check if the issue goes away (which means the TV is not the cause). If the TV is working, continue with the steps to help identify the cause.
-Reconnect your devices one at a time to your TV, testing the TV after connecting each device.
-If the freezing happens after a certain device is connected, check that device for an issue.
If not resolved, perform a factory reset:
1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV.
2. Select Settings.
3. Select System → About → Reset → Factory data reset → Erase everything → Yes.
Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a good experience with sony. Always trouble and doesn’t last.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nguyen,
Thank you for reaching us and sharing you're experience. We deeply apologize for the inconvenience that your Sony BRAVIA XR X90L has caused you. This is not the experience we expect you to have.
We'd like to know a little bit more detail about the situation you faced with the TV and best assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
I Really Wanted This TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We both wanted this TV to be great. However after a week it will not stay off. We shut it off and after about 8 seconds it pops on. It will not shutdown. So, I'm back with Samsung I will not purchase another Sony TV. My mistake. Don't make the same.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Higgs, We are sorry to hear that you are experiencing issues with your Sony XR85X90L. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Broken screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a bad one, but took it back and got a Sony mini LED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mike, We're sorry to hear about your experience with the X90L, but we're glad you found a solution that works for you with the Sony Mini LED. If you have any further questions or need assistance in the future, please feel free to reach out through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image quality is poor I don’t like the resolution of the TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YawoviA, We are sorry to hear that the TV did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. For this, please try changing the picture settings of the TV based on your preference using the TV remote. Also, please check if the issue also occurs on different sources such as the built-in applications (Netflix, YouTube, Amazon Prime, Etc.) and other inputs. You may also check with the picture and sound test of the TV if the picture quality of the TV shows a bad picture.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
John H
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive the TV on the date promised and canceled the order!!
No, I would not recommend this to a friendDo yourself a favor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And pick something else. This TV crashed after 15 months. Sony doesn't care. If you read the reviews, you'll see it happens to countless people. Wish we had been more careful before purchasing. We were loyal to the brand, but sadly appears it's not what it used to be. We just had a salesperson confirm what we experienced and suggested Samsung to replace this TV. Hoping this prevents someone from making the same mistake or at least invest in an extended warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StaceeE, We're sorry to hear about your experience with the Sony X90L and understand your frustration. We strive to provide high-quality products and services, and it is disappointing to learn that we did not meet your expectations. Could you please provide us with more details about the issues you encountered? This information will help us address your concerns more effectively. please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Quit Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy. Owned only for 1 1/2 years, The TV has stopped working with about 50 hours of screen time. It will not turn on. On-site service tech said it was a main board or power supply or both. Why spend well over 1/2 the replacement cost to repair? Very, very suprised at Sony. Won't buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MaxM,
Thank you for sharing your experience with the Sony XR85X90L TV. We apologize for the inconvenience you've faced and understand your frustration with the repair costs and diagnosis. Please be assured that your feedback is critically important to us and will be taken into consideration as we strive to enhance the quality and reliability of our products. Thank you for choosing Sony.
Best regards,
-Fred