Customer Ratings & Reviews
- Model:
- XR85X90L
- SKU:
- 6544732
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.
This summary was generated by AI based on customer reviews.
Tv is ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not as efficient in the processing of the video feed for certain scenes. Picture at time is pixilated
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tbirdman,
Thank you for sharing your feedback about our XR85X90L TV. We sincerely appreciate your input and understand your concern regarding occasional pixelation during certain scenes. We apologize for any disappointment you experienced with this.
We encourage you to reach out to our technical support team so we can further assist you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for choosing Sony and for helping us continue to improve our products.
Best regards,
Stephanie
Returning tv unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not very good and the waiting time to delivery is very disappointing also the services from the installation department is very terrible?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ManuelL.
Thank you for considering Sony products. We sincerely apologize for the inconvenience you've experienced regarding the quality of your XR85X90L TV, the delivery time, and the installation service. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To help us better understand your situation and explore how we can assist you, please reach out to us via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
taking forever to have a item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very disappointed .because its been more than two weeks and there's been no commutication , no news , but still selling on the website even without having the product,
No, I would not recommend this to a friendMotherboard failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this professionally installed and mounted 2 weeks ago. Now, we are getting a flash every so often where the TV will black out every few minutes for only a second at a time. From everything I'm reading, looks like a motherboard issue. Sucks that we have to replace it within 2 weeks of delivery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmarP, We are sorry to hear that you are experiencing issues with your Sony X90L TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related TV article link: https://www.sony.com/electronics/support/articles/00153674
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Model Number:
Issue:
Regards,
Carl