Customer Ratings & Reviews
- Model:
- XR85X90L
- SKU:
- 6544732
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Sony 85"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Samsung, i got this Sony TV because of the picture quality, but after a couple weeks it started to freeze and you can't even turn it off, to the point that it has to be disconnected from the outlet, after looking around the web looks like its a real issue they have, i hope they fix it quick.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeC, We are sorry to hear that you are experiencing issues with your Sony X90L TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Regards,
Carl
No Third Party installers!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was okay but I specifically wanted geek squad to install the tv!! Got an appointment details and was told they would call within 24 hours…no call. No problem, the day they were scheduled to arrive was 11-4. No problem, a guy calls at 8:15 am and says he’s 10 minutes away! No problem, he shows up by himself and says somebody will arrive later to help him. The guy looks at the wall mount I bought from Best Buy and says it can’t be installed on the wall. He said he had a mount on the truck that could be installed for $100. and I could return the other one. I said okay, I didn’t want to wait another week. He then proceeds to install the piece on the tv. After that he put four holes in the DRYWALL and mounts the frame to the wall. The “helper shows up and they proceed to mount the tv to the wall. Luckily the helper noticed it was being mounted on to the drywall and stops. I told the guy that is why I bought the better one and he uninstalled theirs. Then after he finally got the right one installed they had it 12 inches higher than what I told them. They turned on the tv and instantly yelled out! The tv screen was broken so they told me to call Best Buy and promptly left . Called Best Buy and the lady I spoke to said she couldn’t do anything and try again tomorrow!! I got into my car and drove straight to the store. I spoke to the lady at the store and she helped me out, but I had to wait another week, but she made sure I got the geek squad…finally.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Software
Another Great TV With Terrible Software
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over and over and over again, I have to uplug the TV for software bugs. Leave it unplugged for a few minutes and then plug it back in. And it'll work fine for a month. Then it will develop some new bug. Screen lagging or just completely not working, YouTube not appearing on screen, Wifi disabling itself. So you unplug it, the TV sorts itself out, and then it works again. Can we just get a $2,000.00 TV with good software for a change? Other than the software, it's an excellent TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We are sorry to hear that you are experiencing issues with your Sony XR85X90L TV. We'd love to troubleshoot the issues and make this a better experience for you. In the meantime, here are a few steps you can try to potentially resolve these issues more permanently.
Software Update: Ensure your TV's software is up to date. Software updates often include bug fixes and performance improvements. You can check for updates by going to Settings → System Software Update → Software Update or Check for a system software update.
Instead of unplugging the TV from the power outlet, please try to press and hold down the power button on the remote for 5-10 seconds. This should do a power cycle on the TV.
Factory Reset: If the issues persist, consider performing a factory reset. This can help resolve any software conflicts that might have arisen from previous updates. Note that this will reset all settings to their defaults, so you will need to set up your TV again.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Good Picture Head‑On, But Weak Off‑Axis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 85" BRAVIA XR X90L delivers strong, punchy picture quality when you’re seated directly in front of it. HDR brightness, motion handling, and general clarity are solid for movies, sports, and gaming. Google TV is feature‑rich and responsive enough, and build quality feels premium. That said, the cross‑angle (off‑axis) viewing is not good—colors wash out and contrast drops noticeably when you move even a bit off center, which is tough in a wide living room. The interface is just okay: it works, but it can feel busy with extra recommendations and menus. Considering the price, Samsung’s comparable models look more promising to me in both feature set and wide‑angle viewing, which holds up better for group watching. Pros Bright, crisp picture straight on Smooth motion for sports and action Capable for gaming (4K/120Hz, VRR/ALLM on supported inputs) Sturdy build, clean design; Google TV has all major apps Cons Poor off‑axis viewing—contrast and color fade at angles Interface feels cluttered; recommendations can be intrusive Price/value is just okay—Samsung alternatives may offer better viewing angles and features at similar cost Bottom line: If everyone sits centered, the X90L can look great. For wide seating or family rooms, I’d lean toward a Samsung option with better viewing angles unless this Sony drops in price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi,
Thank you so much for taking the time to share such detailed and thoughtful feedback on the XR-85X90L. We genuinely appreciate you sharing what you liked and what you felt could be improved.
It's great to hear that you found the picture quality straight-on, HDR brightness, motion handling, and gaming capabilities to be strong.
However, we completely understand your frustration with the off-axis viewing. We also hear you on the Google TV interface feeling a bit intrusive with extra recommendations.
We truly apologize that the X90L did not fulfill your expectations and provide the overall value you were looking for compared to other options you're considering.
We are continuously innovating, and feedback like this is essential to help us determine where to focus our efforts for future models to ensure we're delivering the best possible TV experience for all viewing environments.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
- Pros mentioned:Picture qualityCons mentioned:Viewing angle
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited side view - too much glare. Did not like the Goggle TV operation. Others may not have the same issue. Straight on view was great but Goggle TV was what caused me to exchange it for a Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaullH, We are sorry to hear that the X90L TV did not meet all of your expectations and had to return the TV. We understand that Google TV is not for everyone and we hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Picture quality
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great, enjoying the experions. However when it comes to sound, I was having high expectation but the sound quality did not matched. I am having a home theater seto that i use in case i want to switch to a better sound. Over all its good. Now a days TV gives just 1 remote for so much money spend, atleast two oringinal remotes should be provider.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ferox, We are sorry to hear that the X90L TV did not meet all of your expectations. We appreciate your feedback. Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Not worth losing my 100" Epson screen size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice TV with good picture, however I have an Epson 1080P projector that I view at 100 inches that provides a overall equally satisfying viewing experience factoring in the increased screen size and not losing all that much in picture color and detail to make it worth the difference in cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LawrenceP,
Thank you for your time writing this review. We really appreciate that you like your Sony BRAVIA XR X90L. Your insights are important to us, as we work to meet and exceed your expectations.Thanks again for purchasing Sony! - Kris
- Pros mentioned:Picture quality
Defective input
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is nice great picture however one of the inputs doesn’t produce any sound. We’ve tried plugging in different devices, used different connections and wires nothing worked. Very disappointing given the cost of the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mags, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that you are experiencing issues with the sound. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
- Cons mentioned:Software
Dissatisfied was follow-up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony was difficult to program to run local programs and get the maximum enjoyment for the TV...Best Buy should have a tech to assure customer satisfaction is maximized
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NICK,
We are sorry to hear that you had difficulty programming local channels with your TV. In case you will encounter this issue again or if you are still having the issue, you can follow the suggestions here to isolate and hopefully resolve the issue: https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-04_11.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
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Sincerely,
Vincent
Thank you for great service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with service in the store. The TV I had purchased was having problems and staff did not hesitate to help me to make it right. They were patient, professional, and willing to help to resolve all my issues. Thank you for impeccable service.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thanks for sharing your review and experience with the X90L. Your feedback about the TV's performance is greatly appreciated. We're glad that you were assisted professionally to help resolve those issues. We hope you'll have a better experience with the TV.
Feel free to message us if you need further assistance. Please email the below information to socialsupport@am.sony.com.
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Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
nice picture but functionality not great.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but not intuitively obvious how to use it. Looks like it was never user tested. Limited flexibility.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelH, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that you are experiencing difficulties with the TV. For additional information, useful features, and how to on the TV, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Little Too Early for a Rave Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too early on this one. The first one woulnd't power on after 2 weeks and Geek Squad sid it was just dead. It has been replaced with the same TV so we will see. Both Geek Squad teams did a fantastic job. Both were courtious, very careful inside the house and everything looked great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayS, thanks for choosing and purchasing our product. We're sorry to hear that you had an issue with your TV. This link is recommended when dealing with no power issues on the TV:
https://www.sony.com/electronics/support/articles/00023331?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Telephone Number:
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Additional Information regarding your experience with the X90L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price didn't match the quality. I existed more from Sony. I purchased this tv because of sports, but it was a big mistake because the colored are following the person, ball, etc...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MackensonB,
We regret to hear that you are not satisfied with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. With the TV's built-in picture settings, you can tailor-fit the picture quality to your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00153243
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
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Username:
Model Number:
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Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI ports went out within 2 weeks of using. Other than that it was a good tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sheila, While we are glad to hear that you are happy with your purchase, we are sorry to hear that you are experiencing issues with the HDMI ports. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mine was defective upon arrival. best buy exchanged it no hassle. I did upgrade to the X93L
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM, thanks for choosing and purchasing our product. We're sorry to hear about your experience on your purchase. Good thing it had been sorted out by your dealer. Hope you are enjoying your new TV.
We have our Support team that is always happy to assist. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Nice but not OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s. I’ve, but if you have an OLED, it will lack and you’ll see every detail this doesn’t have
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelS,
Thank you for the review. The picture quality will still depend in the source that you're playing. Also, for your information, the X90L series is LED TV. If you want an OLED TV, we recommend the BRAVIA XR A80L and A90K. If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
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-David
TV Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price is not worth it. The picture is not the best.
No, I would not recommend this to a friendWish I Knew
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have known this Sony smart TV didn’t allow for the Spectrum app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinG,
Thank you for sharing your thoughts and experience using your Sony BRAVIA X90L. We’ve taken note of your feedback on the compatibility of the Spectrum TV app. We're sorry, but it is not currently possible to install the Spectrum TV app onto this X90L series as of the moment. However, you can use the built-in Chromecast feature or Apple AirPlay to cast the content from the Spectrum TV app on your mobile device to the TV.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
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We appreciate you and thanks for sharing your feedback!
Regards,
Jess