Customer Ratings & Reviews

When I purchased this 2-year protection plan, I specifically asked about additional charges beyond the price of the plan. I was told that the only expense was the purchase price of the plan. Hours later, I receive an email regarding my protection plan. The email laid out the service fees that are associated with this protection plan. But I was told I would not be charged beyond the $50 that I had already paid! After finding out that there are service fees associated with this 2-year protection plan, I ran the numbers (what I paid for my phone, service fees, protection plan price), and I concluded that I would just be better off buying a new phone if something happens to my current one.

, ∵great customer service. , they knew what they were talking about.. . told me this was the best I've and it had eat more memory then the others.

Service with a smile would describe GEEK SQUAD offer.

Would recommend this service for all your electronics! They are fast, knowledgeable and get it done before you expect it! Just wonderful piece of mind, too!

This is the first time I've bought a protection plan for my phone, and I thought the price was great.

Order online, ready in about 45 minutes. Everyone very knowledgeable and helpful.

I have never had to use the Geek Squad for any reason here at BB but like an extended warranty on a car its nice to know you have it if you need to use it

Excellent and professional marketing skills done by store associates

Oooh girl! They got me for all my device issues! Dalton at the Ames Best Buy Geek Squad is the expert!

Best phone protection plan for the price when searching around.

I love the geek squad. They are so nice and eager to help.

Works very well have it on my landline and you you don't have to be next to the base when you use it

Haven't need tonuse it but it is a great offer. I'm gladI got it.

It's was a really good price for insurance on my phone

Best price for tha protection is the best deal that i can get

I filed a claim and got charged 105 bucks but never got the shipping information. After calling 8 or 9 phone numbers and spending 3 or4 hours on the phone maybe it is resolved. I was under the impression that I just had to take the phone back to the store and it would be fixed or replaced. That is not how it works for the Samsung. I could have bought a new phone for the cost of the replacement and the amount I had to pay for the repair or replacement.

I just opened this for Christmas. I HATE THIS PHONE because it is TOO HEAVY and EVEN LARGER THAN THE LAST "affordable" model. [If you're tall and have large hands, you can ignore this] I have not used it nor do I intend to, though I may be forced to unless I want to spend $1000 on one that folds in half. Now I have to try to return it.. why don't we have 30 days to return gifts??? at Christmas time??

Great phone clear reception and pictures. Use your own phone number.

Geek squad will always be five stars they are always the most elite team to be able to repair or refurbish devices

The game fix anything in the short time wonderful experience