RsM1 Posted
Certified by Acer. Personal home use (old lady) not gamer.
ChipM Posted
Was nothing like the description. Supposed to be touchscreen but it wasn't. Supposed to be 8 gb memories only only 4 gb was supposed to be 128 hd but inly 64. I returned the product and had to take to to send it back myself using my gas and time very unhappy!!!!
JosephS Posted
When I bought it, the specs were wrong. It was supposed to have 8GB RAM and 128GB storage, but it actually had 4GB RAM and 64GB storage. Best Buy's website has since been updated, but returning it was a hassle. It took almost four weeks to get a refund after the returned product was received by the seller, and I had to follow up with the seller multiple times.
Jerry Posted
It took over a week before seller shipped. I contacted seller when order was placed to verify specs (128gb memory and 8gb ram). Seller said specs are correct. The item I received had 64gb memory and 4gb ram. Seller refused to do anything about it after several e-mails. Will be returning this item..BEWARE OF THIS SELLER
Tradigital Posted
BEWARE - Bait and Switch. Acer had this listed as 15", Touch, 8GB RAM. I ordered it, but it came as non-touch and only 4GB of RAM. Even worse...? Acer tried to cover it up and CHANGED the listing AFTER it was delivered. Good thing I have screenshots.
KDB662 Posted
It's a nice laptop but not much space to save apps.
STEPHANIEO Posted
I agree with all these statements above it was supposed to be 8 gigs and 120 gigs and we got four and 64 and that's not what we paid for everybody on the reviews are correct they sent out the wrong product but you paid for the other product
Kkkk Posted
Horrible experience need to be compensated for my tiem and fuel in the winter storm
Terez Posted
Too much to add in this little box I need someone to contact me.
Posted
Dear Terez,
We are sorry you are unhappy with your Acer recertified Chromebook. These products have a 90-day warranty against hardware defects. If you are within your warranty period please contact Gierd who provides warranty service and support for the recertified products. Contact information should be included in the box with the product. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
acercustomersupport@deliverish.com
956-405-6456
Best regards,
Acer America
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EstradaG Posted
Excellent purchase! Purchased it for Recording Audio and Podcast streaming.. Size of the screen and the Chromebook OS.. No issues or problems here! Thanks Best Buy!
CarlosO11 Posted
Good well described product very useful for school work
SK01 Posted
Acer gave a false description of the laptop, claiming it had a touch screen, 8GB RAM and 128 GB storage, which were all false. Then, after wasting hours of my time, their customer service played word games and refused to make it right. They won't even discuss what happened, just sticking to their screw you script.
Posted
We have confirmed that the CB315-4H-C0BR Chromebook does not have touch screen capability. This appears to be a typo on the BestBuy product page. If the product is not what you needed please contact Acer from the link on the product page for information on how to make your return.
If you should need technical assistance with an Acer product in the future, please contact our support team at 1-866-695-2237 and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
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