Acer TravelMate P4 Laptop 14.0 WUXGA (AMD Ryzen 5 PRO 6650U, 16GB DDR5, 512GB SSD, Win 11 Pro) w/USB Hub Blue

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Rated 1 out of 5 stars
Exasperating BestBuy support for defective laptop
TimS Posted 8 months ago
Bought this laptop from BestBuy online. Did not use without the power cord until 21 days after purchase; 14 days after delivery. Wouldn't work without it. Took it back to BestBuy 16 days after delivery because it's almost an hour away. When Geek Squad guys tried to diagnose it, the battery fell completely out. I understand factory errors, but the most exasperating issue is that BestBuy would not replace or refund. I have to send back to Acer hoping for warranty repair. Shame on BestBuy.
No, I would not recommend this to a friend
Comment
Brand response from TeamAcer
Posted 7 months ago
Hello Tim,
We are sorry to hear your Acer Travelmate laptop is not working without the power cord and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

Regards,
Acer America

Page 1 0 of 0 reviews

Rated 1 out of 5 stars
Exasperating BestBuy support for defective laptop
TimS Posted 8 months ago
Bought this laptop from BestBuy online. Did not use without the power cord until 21 days after purchase; 14 days after delivery. Wouldn't work without it. Took it back to BestBuy 16 days after delivery because it's almost an hour away. When Geek Squad guys tried to diagnose it, the battery fell completely out. I understand factory errors, but the most exasperating issue is that BestBuy would not replace or refund. I have to send back to Acer hoping for warranty repair. Shame on BestBuy.
No, I would not recommend this to a friend
Comment
Brand response from TeamAcer
Posted 7 months ago
Hello Tim,
We are sorry to hear your Acer Travelmate laptop is not working without the power cord and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

Regards,
Acer America

Page 1 0 of 0 reviews

Save $300

$749.99

Exasperating BestBuy support for defective laptop

TimS Posted 8 months ago

Bought this laptop from BestBuy online. Did not use without the power cord until 21 days after purchase; 14 days after delivery. Wouldn't work without it. Took it back to BestBuy 16 days after delivery because it's almost an hour away. When Geek Squad guys tried to diagnose it, the battery fell completely out. I understand factory errors, but the most exasperating issue is that BestBuy would not replace or refund. I have to send back to Acer hoping for warranty repair. Shame on BestBuy.

No, I would not recommend this to a friend

Comment

Brand response from TeamAcer

Posted 7 months ago

Hello Tim,
We are sorry to hear your Acer Travelmate laptop is not working without the power cord and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

Regards,
Acer America acer

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