EyeOnlySpeakTheTruth Posted
I plug it in the wall and it immediately trips my circuit breaker. Tried it in multiple rooms and on GFCI outlets, still the same, trips the central breaker. Garbage, returning.
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you are running into issues with our unit. Unfortunately this issue is likely occurring because of the GFCI outlets and we recommend connecting it to a nonGFCI outlets. Here is a link for a FAQ that explains this in more details. https://www.apc.com/us/en/faqs/FA369034/ <img src="https://s3.amazonaws.com/stratos-logos/logos/APC.jpg" alt="APC" title="APC" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JudithO Posted
Battery stopped working after some months. Computer will turn off when power goes out so not reliable.
Posted
Thank you for taking the time to review our BE425M unit. We appreciate the feedback. Please make sure that the loads connected to the UPS does not exceed its capacity. This unit has a total capacity of 255 watts, which could provide around 2minutes of runtime during power outage. If ever the connected loads on your UPS is less than the total capacity, please reach us out via phone (800-800-4272) or chat (https://www.apc.com/us/en/tools/chat/) to further diagnose your unit. <img src="https://s3.amazonaws.com/stratos-logos/logos/APC.jpg" alt="APC" title="APC" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
llanowar Posted
Not even a year in and it's already beeping telling me that the battery needs to be replaced. It does this even when it's plugged in the whole time. So, if you're getting this, know that this is pretty much just a surge protector.
Posted
Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. Our BackUPS would come with a 3 year manufactures warranty so at your convenience I recommend reaching out to an APCbySchneider support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. <img src="https://s3.amazonaws.com/stratos-logos/logos/APC.jpg" alt="APC" title="APC" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
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