Customer Ratings & Reviews

Horrible battery life. Not like the old iPads that last for days. This one goes from 100 to 0 in a day when you don’t even use it. Worst apple product I’ve ever bought

I ordered an iPad for delivery a few days before Christmas, then it was “lost”. Third party company claimed the package was delivered but it never arrived. Called to tell them, they said it would take 2 days to “investigate” then I would have to contact the seller, aka Best Buy. Best Buy then said I’d have to pick it up at the nearest location that has it available . Drove an hour away. Customer service at the store was rude. Told me the ipad I ordered is not even in stock at their store . Long story short, Worst experience ever . iPad is okay. But the process was such a hassle . Do Better Best Buy!

I am extremely disappointed with BestBuy's service and will not be purchasing from this site again due to the misleading information provided about my recent purchase. First, the product was listed as an "open-box" item in excellent condition with all original accessories included. However, when it arrived, only the iPad was included—there was no charging cable or adapter. When I contacted customer support about the missing accessories, they apologized and instructed me to visit the nearest store with a QR code receipt to receive the missing items. I asked if they could ship the accessories, but they refused, citing their policy against shipping missing parts. I even asked a friend to visit the specific store they directed us to—a trip that took him 2 hours each way. Upon arrival, the store staff informed him that the information we received from customer support was incorrect and that they don't offer such a service. This experience has been frustrating and time-consuming. It reflects poorly on BestBuy's commitment to customer service and integrity. Providing false information and causing such inconvenience is unacceptable. I'm tired of hearing the same scripted apologies without any real resolution.

The ipad itself is fine, it's just an ipad. The BestBuy SHIPPING experience is PATHETIC! Requested the ipad be shipped to my address, after their website told me it would be delivered the next day. They send it through some kind of shipping service called "OnTrac" that didn't deliver it when promised the next day. Then they delivered it the 3rd day, and the item in the box was ear buds. Totally incorrect item. Went to BestBuy's online chat, couldn't get them to understand what happened. They finally got a clue, and made a new order for me. Then I get messages saying it wouldn't be delivered for another 3 days. On that day, (6 days after I've ordered) BestBuy says it will be delivered, but the "OnTrac" website says it won't. Then that night after everyone in the house has gone to bed, it's delivered at 10:05pm. Left a $600 dollar ipad sitting on my front steps while I'm sleeping. If delivered during normal hours, I would have received it upon arrival. But they deliver expensive items late at night, so they are vulnerable to porch pirates. Never again will I order anything from BestBuy. And I'll seriously consider never darkening their door to purchase something in store. They have serious customer service issues.

The shipping was a little slow but the iPad itself is not working correctly either. The screen is glitching on and out, the colors are messed up and just very disappointing. I was setting up for my child and he’s going to be disappointed Christmas morning.

I bought this item for my daughter who is really good at art and I also purchased apple pencil. Delivery which was suppose to drop that off at my door , or at least gave me a text or call, dropped that off in front of the entrance door, took a pic and ran away( my wife noticed her ) . There was two items one box and one small package. Both of the packages were apple pencils, so instead of Ipad and apple pencil, I received two apple pencils. I contacted customer service which is no help at all, and I returned one of the apple pencils and requested refund( i was also fine with the replacement). After three weeks of calling texting they are not returning my money. Delivery company which Best Buy used is named Roadie. Beware people they robbed me. I am trying to prove my honesty and truth, I ll do my best. I worked my @&$ off to earn money for my kid. I have never been so vulnerable in my life.

Garbage! At 12 months and two weeks this iPad failed to charge. Geek squad says it would be better to buy a new one than attempt to fix and would not consider putting a warranty claim in two weeks after its expiration. $550.00 for one year of use is unacceptable! This will be my last apple product.

Item poorly packed, damaged, Best Buy was of zero help. Empty promises of a resolution. Managers of no help either. Customer service like it used to be non existent. Customer is not valued.

Best Buy sold me a defective iPad and won’t exchange it for a new one because its past the 14 day window. Be warned… if you shop Black Friday and save your items for Christmas the 14 period is over!! They say the return period is extended for Christmas but that’s a lie. Will never buy anything here again. Worst customer service I’ve experienced in a very long time. Thanks for wasting my money!

I dislike apple products because they are a greedy corporation and android is better. My wife likes this though.

Someone stole it before I could even gift it to my amazing granddaughter

Could not sync or connect with internet and apple account.

Unfortunately this sale was completed with fraudulent use of my credit card. so not much I can say about product except that you have zero security and protection for such theft. Why nobody bother to verify identity of person picking up iPad?

Did not receive the order even though it was the delivery fault by FedEx and best buy and never got the resolution from both the companies. Never gonna avail the services of this company again

I don’t know what it is, but this iPad is not as good as my old one,which was a 32gb regular iPad. Just not as good too me. Very dissatisfied

Excellent item, unfortunately, I had to return it for a full refund. The salesperson failed to give me the proper (cellular) version. Even after I explained my personal needs with him.

Battery performance is too bad not even running for 12hrs. Tried to reach tech team but no help as diagnostics is green.

Returned due to overheating and poor battery life of 4 to 5 hours max. Even went to apple store to get it checked, and they recommended to return it after they formatted the device and ran their diagnostics.

My credit card was stolen and used to buy this. Please ask your stores to check ID on pickup items, on all credit cards

I haven’t received my iPad and was never given a return. I will never do this again.