Customer Ratings & Reviews

The iPad included engraving on the back and did not come with the engraving

I was very disappointed with this purchase being my first Best Buy open box item that was this expensive. It was for my daughter. The thing started to glitch right after she set it up. It would reset itself after every 2-5 minutes. I bought this iPad as an open box excellent item. It also did not come in it's original box. When I took it back to Best Buy to exchange it, they told me that "it failed diagnostics a month prior to me purchasing it". I don't understand how Best Buy could even put it up for sale. I purchased the two year Apple Care plan also. So when I brought it back to Best Buy, the lady told me that it would take roughly two weeks to get it fixed and mailed to me at my house. The Apple store was right down the street, so I took it there instead thinking that they may have one in stock to no avail. But I had it fixed through them, and it literally took 3 days for me to get it back in my daughter's hands and working like new. Just be aware when buying open box items from Best Buy. Make sure that you purchase the warranty because some of these open box items (no matter if it's Excellent, Good, or Fair) are just no good. I'd still buy open box, because the deals are amazing, but this time due to the negligence of Best Buy's refurbished team, it went for sale with known tested defects.

I received the wrong charger, customer care informed me that I could take it to my local STL branch to exchange it. Upon arrival they informed me I cannot

I ain’t had iPad back for a month and it’s already messed up again

Salesperson asked me to consider renewing my “Best Buy card” never mentioned it was a citi credit card, appreciate the 10% rebate I guess I will receive at a later date but feel I was mislead into getting another credit card I don’t want or need

Battery life con m2 you would think it would be fast enough hmmm but my old mini seemed faster loading web pages waiting to trade in but no trade in value yet will try mini 7 next

The product is fine however the cable and adapter doesn’t belong to the iPad and I had to bought them again

Wasn’t what I wanted, salesgirl sold me wrong item & if I took back for exchange would cost me 45.00

Emails showing up many hours late. Everything else is ok.

The iPad arrived with several scratches, but there was one massive, heavy scratch. It was listed as an “open box excellent” item.