Customer Ratings & Reviews

Purchased this as a Open Box Excellent, Quote "Excellent", and showed up with scratches on the corners of the screen and the back of it, As well as the almost impossible to remove stickers that Best Buy love to stick to product. Other than the mediocre excuse of "Excellent" the iPad itself is very capable having the M3 over the iPad Pro I have which has the A12z. would I recommend this only if you want to gamble on Open Box, if not buy new and only new

My review is low because usually I receive most items from Best Buy promptly but my package was delayed and then even though I received an iPad it was the wrong color. My current circumstances warrant doing my shopping online and I am unable to shop physically. The box was starlight, the color I chose but the physical iPad within the box was silver. Unable to receive free iTunes subscription. Love the IPad Air.

STUDENT BUYER BEWARE: Almost 6 month update review Okay, so I’ve had my iPad Air M3 256gb for almost 6 months now, and here’s why I am selling it. I am student currently and use this very heavily, and have had it replaced already once because the first one burnt out on me while i was using notability. Just to disclose, I’ve only ever used the Apple chargers it came with and took the precautions to preserve battery life/health as much as possible but here are some major cons that should NOT be overlooked if you are a student looking to buy this and use it daily like i do. PROS: super pretty, i loved the purple. Holds up pretty well in terms of all normal multi tasking, performance, and overall is really a beautifully presented iPad. Loved that it came with 256gb option, and is super portable especially for school and traveling. This size option made it so nice downsizing from my 4th gen iPad Pro 13inch. This will be perfect for someone who uses their iPad more casually, but not as heavily as someone like me who is pretty much on it all the time unless when I’m not studying. I’m sorry but that is all for the pros. Unfortunately… this is a major con for me that Apple really needs to look into. CONS: I’ve had my iPad replaced already once in the past 6 months from original purchase date. I don’t use my iPad for anything past school work related things and some occasional Netflix shows when I have the time. So between the two iPads I’ve owned I’ve noticed a major flaw in both of them and that’s that the iPad gets extremely warm a lot even when it’s just sitting idly on the Home Screen if let’s say I’m pivoting between my laptop and iPad. Charging? Gets hot. Notability? Hot. At first i thought maybe it was user error and it was me but even as i was charging it up a little to sell it, it was getting hot as i was navigating through settings to turn off Find My and Factory Rest. My battery drains pretty quickly but I won’t necessarily knock Apple for that because it’s unrealistic to expect it to last for days with heavy usage. Bottom line, I’m selling this and already bought the Pro which has not gotten hot, despite how much i use it - and the colors are even more vibrant than the Air. TLDR: iPad gets hot even when sitting idly most of the time being used, iPad has been replaced already and replacement still gets really hot. I only use Apple chargers and take care of my electronics. Buy the Pro instead if you are a student and need this to last you through college.

The picture quality is very good, and the device is easy to use. It is also lightweight, which is very important. The one drawback, and it is not insignificant, is that the camera zooms in and out as the subject being videoed moves – – even ever so slightly. This can be very disconcerting to the viewer.

i got it for recording on garageband. its actually worse than my 3GB RAM 2019 ipad. usbc doesnt provide enough power for audio interfaces reliably, would do a TON of research before purchasing if recording in logic or garageband. if you dont youll start spending a lot of extra money just to get it to work like the old version.

Product is very good. Sales experience was wretched. We explained to the Sale Rep Named "Bingo" we wanted a cell ready iPad. Unbeknownst to us, he sold us a Wi-Fi only unit. We found out about the switch only when we tried to add the ipad to our cell plan. Returned to Best Buy ( a 240mile round trip) only to be told our only option was to fork over another $300 to get what we wanted. We could not afford the additional $. Would not have bought if the Sales rep had been straight with us.

The new Apple IPAD Air is a good product overall. However, the fact that Apple deliberately caused my old device to breakdown on a software upgrade process is simply ruthless and seems like a scam. As an experienced software professional myself, the least I may have expected was for the device to continue working on an older version with limited features rather than deliberately making it die. “Buy my device every nth year if not I will make you do in whichever way I can - Hardware failure, Insufficient storage, Backward incompatible software and what more I will need to be aware of? “ Apple is popular for robustness and more popular for dubious business standards.

2 stars for apple technology, if i can place a negative stars for customer service i would do my order first was lost then i called to alert Best Buy CS I didn’t receive my order yet didn’t work then i have to call again although im a total member customer meaning I pay a membership fee, never to mention the hassle to get a rep to answer calls go over the story over and over, get to a supervisor with shallw information can not make a decision finally end with nothing my action shows in this review as well as I'll take my business somewhere else where customer service is a priority

This was an open box item listed as “Excellent.” Was delivered after promised time and I needed to buy elsewhere as it was needed at a specific time. I took the item to BB for return unopened but noticed, as it was being unpacked, the charger and cord was missing. How is that excellent? Not what I’ve seen in the past from Best Buy.

For the price you would think it would be faster you can tell its not that fast coming from the 6 year old ipad pro.

I was happy to upgrade my ipad however, very disappointed in the battery life of this. I will be returning this ipad.

Its not upto the mark and the battery is draining too fast

New ios operating system has problems. The keyboards have problems.

Did not like it at all. Not comfortable to open returned it.