Customer Ratings & Reviews

This review is for Best Buy, not the M4 iMac. This is all about my customer experience. On July 17, 2023 I submitted an online order for the M4 iMac from Best Buy. Received a conformation email for the order stating that it would be delivered on Wednesday July 23, 2025 and that a signature was required for the delivery. I made sure that I was home on July 23. Waited all day and the UPS truck stopped at my neighbors house at 4:20 PM. The UPS driver made the delivery and got back in his truck and down the block he went. You might say that I was disappointed at this moment. I went to the email and copied the UPS tracking number and checked on it. According to UPS, a label was created but not shipped. I went online to the Best Buy site and engaged in a customer chat. I initially chatted with a bot and got nowhere, Finally got a real person and explained the situation. He said to wait until the end of the day even after I explained that UPS did not have the computer. Since there was no way to resolve this through chat, I decided to go to the somewhat local Best Buy store. I stood in line at customer service and waited. Stepped up and told the story to the first person, showed the order confirmation, the UPS site stating that a label was created but they did not have possession of the computer and the printout from the chat. He couldn't help but called a manager over where I explained the issue and showed the paperwork. He couldn't help but had to go speak with other managers. He came back and stated that there was nothing that they could do and I would have to call the 888 BESTBUY number. I did this from the store. Started with an automated customer service and finally got a live person on the phone. I told him the story. Keep in mind that I am doing this just to cancel an order and get my money back to buy a Mac at the store. If that had been done, the story would have ended there. He could not do anything except escalate the issue and they would try and resolve it in 72 business hours. I explained that I am currently in the store ready to buy a computer not wanting to wait 72 hours. I was angry and left the store. The customer service rep said they would email me a transcript of the conversation (I asked for one). Friday came and went with no email or any attempt from Best Buy to contact me. Saturday came, I am not happy and decided to call Best Buy customer service number and asked for a manger. I spoke to a lady and explained the situation again. Fifth time if you are keeping score. She apologized and later in the day issued a refund. This could have been done at the store and I would have bought a computer from Best Buy that day, but I guess that was too complicated. I am typing this on an iMac, it is an awesome computer! I ordered it from Amazon and it arrived on the promised day and time. Thank you Amazon! Best Buy lost my business not because a mistake was made, but because they had no one to make it right and just made it complicated. Sorry, but will not attempt to buy anything from Best Buy again. I think soon they will join Sears, Kmart and Circuit City as memories of places that we used to shop!

I had an extremely disappointing experience with Best Buy and their Geek Squad service. I made a purchase and scheduled a follow-up appointment to address ongoing issues. I lugged my computer into the store for the appointment, only to stand there as the only customer waiting — completely ignored by the person behind the counter. After finally being acknowledged, I was told I only had 20 minutes for my appointment. Ten of those minutes were already wasted waiting for the associate, who seemed far more focused on watching the clock and repeatedly reminding me how little time was left than actually resolving my issue. The problem was never fixed. There was no sense of urgency, no real troubleshooting effort, and certainly no customer care. The level of customer service has clearly declined. This experience was frustrating, dismissive, and unprofessional. I will never step foot in Best Buy again and will absolutely be sharing my experience on social media. I’ll also be encouraging others to think twice before doing business here. Not sure why I’m even bothering to write this, since it feels like no one cares — but customers deserve better than this.

Would have been my first time and so very hurt that The company best buy used to deliver did not deliver but stole my IMac. I just so happen to be home when the truck pulled up sat there and took off without leaving the computer. As he was driving off a text message came sayjng delivered …I was shocked that Fed Ex driver stole my computer…I get upset everytime I think about …I guess its not meant to have one…feels like a curse Dont have ur computer delivered

Was broke out of the box’s. And my wires that came with it was used and nasty looking. And I could not even exchange it or take it back.