Customer Ratings & Reviews

Charged me $661 for an iPhone 11, but shipped an iPhone XR instead which they sale for $249.99. This was not noticed until we finished setting up the phone when it displayed it was an XR model.

I bought an UNLOCKED version and it came with a Verizon sim which I don’t use. Also it is LOCKED to US sim so can’t take it for international trip. Bestbuy wouldn’t give me full refund and claimed this is intentional and this is what they have as unlocked iPhones, and I have to give them the restocking fee. Unacceptable.

We bought this Iphone 11 for my teenaged granddaughter. Due to cost, we opted to defer AppleCare additional warranty. 366 days later (One day after the factory warranty expired), the screen went out. We took it back to Best Buy where we got it but was told it would cost $200-300 to repair with no promise it would help. They advised us to take it to the closest Apple Store (which is 65 miles away) to refurbish or replace for $600. She went back to using her old IPhone 6 and I will be purchasing NO more Apple products. What a waste of money!

It came without the original charger, came one from Samsung, without headphones, it is not as detailed by the store

Gave it to my brother as a gift. Sent it to India. And got to know the charger connection on the phone broke . Can’t charge the phone. Disappointed!

I ordered the iphone11 128gb using curbside. It caught my attention with the 1hour pickup. 2 hours past by and still nothing finally a quarter til 3:00pm I received a notification my order if ready for pick up. I was reading all the cool instructions that was making my purchase experience more relaxing. So I parked got out my Id, pulled up the email where the associate will have to scan and there was an identification 4 digit number as well I would have to repeat to the associate. An associate came out I rolled down my windows I to recite the numbers given the associate said butcher are you butcher here you go. That was it No verification of id, no verification of the four digit number nothing. No the packaging a loose plastic with a green tab with an arrow for me to pull. My 10 year old sister was excited and asked me to open it right away so I did. When i did there was no vacuum sealed plastic covering the box so I lifted the lid only to find a stuffed box with tissue and a dusty Motorola phone. I immediately hit a uturn and headed back to best buy. I was out there for 30additional minutes and final received my return. Thankful for my return decided to order from apple the second time around.

Don’t like because it is hard to make fone calls and not very pretty .

Suppose to be in “excellent condition” however, missing headphones and scratch on the screen makes the entire purchase a very disappointing experience also on top of everything customer service without any knowledge clueless on how to resolve the issue. BDW whoever packed the phone and wrapped it in the buble wrap (no box) together with charger and cable? (still no EarPods) hello!!!? Please read your own description about the item prior to packing and sending to the customers!

Went to Best Buy store and was handed over refurbished iPhone 11. Also found SIM card in the phone. Very bad service.Going to return the Product.

bought a new 128 GB unlocked phone and found a Verison SIM card in the SIM slot...not sure i am being sold a used phone in the name of a new phone. Plan to visit the store and ask few questions.

This phone overheats very quickly even after mild use. definitely bad testing of the product by Apple. I regret using this $699 apple crap. Definitely would not buy any more apple crap in future. If you google you will see this has become a global problem now. P.S; My Huewai Honor View 10 is way better than this which I bought in 2018 November and does not over heat even after using for hours.

My phone came low battery and I assumed that's why it would shut down mid-use. I figured it was power saving. But after showing my wife then I realized that the phone had issues. I can't seem to get anyone on the phone because of wait time 2hours. I am a doctor and I needed this phone because my previous iphone 7(see how well i take care of my phones) finally gave out on me. I need help guys or I will be cancelling my account and cc.

no unlock phone ,if return fee $45,crazy severs. be ceraful???

after 1yr 8 mos of use, phone died out. while scrolling contact list, screen froze, when turned off and on, only apple logo appeared until battery ran out..after fully charged, it would not turn on, only apple logo appeared.

The phone didn't come yet it said it was coming on the 22 of April , I'm very disappointed I need the phone I don't have one and I'm going to Atlanta on Friday.

Less Than a Year Drop Signal and Keeps Drop Calls . Text I receive after 10 Hrs. Video is Not Clear . Lost Face ID .and Much MORE

Apple - iPhone 11 with 64GB Memory Cell Phone (Unlocked) - Black is good

I got a Verizon sim inside, don’t know why? Is it a use phone? Want to know?

The website clearly states that the phone is compatible with Boost Mobile and it is not. So I purchased the phone thinking it was and could not have it activated. Then when I took the phone back to Best Buy only 3 hours later because I could not use it, I had to PAY a restocking fee. Thanks Best Buy for making me lose money.

Got approved for lease,can't even get the iphone 11 cause you guys have none in stock far as the unlocked version. Terrible!