Customer Ratings & Reviews

I ordered my Apple Watch on December 8th and it had an original delivery date of December 11th. It got delayed to December 13th and I totally understand because of the holidays. The problem is that the box was clearly tampered with before I received my order. There is a clear cut on the bottom of the package and it was resealed with clear tape. I called customer support the day it arrived and told them my watch was stolen. They told me I would get a refund. A week passes by and I have not received my refund. I call again and they said the reason I cannot get a refund is because I received the package. I have asked multiple customer service agents if I can submit pictures of the stolen product. All of the customer service agents told me, that is something they cannot accept. On my final attempt, for asking a refund, I received an email saying I need to contact the authorities. The product was not in my possession when it was stolen. It was stolen at some point during transit or in a warehouse. I will never be shopping with Best Buy ever again and will most likely cancel my credit card in the near future. This has been a truly disappointing experience.

DO NOT BUY FROM BEST BUY!! The box was delivered, signed for by my wife, and when she opened it, the watch was gone. Best Buy refuses to take any responsibility. They said FedEx weighed the item and it checked out. I’m pretty sure the driver didint weigh the package before he delivered it. They literally hung up on me when I asked to talk to someone else, on my third phone call.

El servicio al Cliente me Dice q es normal q no suenen llamadas y la contraseña no se pueda usar y el Oximetro no funciona tampoco ya lo Cambié y sigue igual

I hope the Apple Watch arrives. Shipping late for gift. Goods is FedEx claims that wasn’t here to sign even though I was home all afternoon

Poor quality of product, battery doesn’t last long my Apple Watch 8 has been a better quality purchased

Didn't work out of box dead disappointing was open box but still