Customer Ratings & Reviews

Everything you need in a router right here. Offers great range and speed. Only downside is the initial setup is a joke. The setup requires an app that is so painfully unusable, I recommend a STRONG drink before attempting to setup (check out App Store reviews for SURFboard central if you think I’m being dramatic). Luckily, after about 2 hours of deleting the app and reinstalling it, somehow the router miraculously started working. Get through the initial headache and you’ll love it.

I had no idea upgrading to a DOCSIS 3.1 over DOCSIS 3.0 would increase the speed so much, but it does. If you're paying for 300mbps and up, DOCSIS 3.1 is an absolute must to get everything you're paying for. Aside from giving me the high download speeds I pay for, I was really impressed with the heavy increase in upload speeds. I went from 25mbps to 100mbps. Which, if you work remotely and constantly need to upload large files, it's a game changer! The set-up with the Surfboard app was extremely easy and I was able to activate on my account via the Xfinity app quickly and without having to call tech support, which I try to avoid at all costs. The only reason I'm giving a four star review is it's extremely pricey, but I needed to purchase something that worked with Xfinity and would handle future technology upgrades. The list of compatible devices was very short and Netgear's quality and customer support has really gone downhill. This is my first time purchasing an Arris router/modem, I'll update if I encounter any issues. So far, it works like a dream.

Product works well. It is difficult to setup. Must use mobile phone rather than laptop or computer since the configuration process restarts the router several times and thus disconnects the wifi, crashing the setup process. Signal range is similar to linksys router AX600. Renaming devices keeps resetting itself and it's difficult to keep track of devices connected to the network Parental control works well, although it is difficult to configure.

Sleek design, Wi-Fi can handle all of my devices, from my smart TV to my printer with ease. If you're an xfinity customer, set up was a breeze, didn't even need to download the arris app to set up, everything was done through the xfinity app. For me, it was worth the price tag.

This is so much better/faster than my old Motorola however it was very pricey. At $600 + tax there should have the option/connection for a house landline. That's why the 4 stars.

Overall a good combo modem router. Initial setup was absolutely dreadful. Had to do multiple factory resets, call customer support, and talk to Cox 3 different times before everything was up and running. Do NOT try to use the mobile app, it is completely useless. Just use a computer connected via ethernet and do all the setup via the web interface, don't even bother installing in the app on your phone.

Needed a reliable router. This router works well. Could be a bit hard to install. Still have to use an extender for this router.

The unit is still new to me, to early to rate it's performance. Seems like it is working good though. Very disappointed with the sales person at Best Buy. His info was very misleading. He just wanted to make the sale

Simple and easy to set up. The internet speed is very noticeable.

A little on the expensive side could get away with a cheaper one

Its ok i dont see hardly any change with speed or differents from my old modem

It was difficult to install. Xfinity made it worse, and it was over the weekend.

This combo router and WiFi device will future proof you as far as Internet goes. Setup is easy but the app used to interface with the device did not work. I had to call customer service and manually set it up. For that reason it gets 4 stars.